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  • Research Bytes - IT Change Management Still Lacking in Many Organizations

    IT Change Management Still Lacking in Many Organizations

    Most problems in the data center are caused by changes that are introduced into the production environment. Change management, therefore, is arguably the most critical requirement for a successful IT organization. This article investigates the effectiveness of IT change management practices and considers the impact of staffing levels on the overall quality of this process. We also examine the issues that may arise by failing to adequately develop and staff an IT change management function. (5 pp., 3 figs.)

    October, 2006

  • Research Bytes - Marketing IT Like a Business

    Marketing IT Like a Business

    This article explains how the CIO can and should apply basic marketing disciplines to promote the IT function throughout the organization to better serve its needs.

    September, 2005

  • IT Best Practices - IT Asset Management: A Foundation for IT Value

    IT Asset Management: A Foundation for IT Value

    IT assets, such as hardware and software, represent large investments that CIOs must effectively manage if they are to deliver business value to the organization. The report analyzes the business value of IT asset management systems, which allow IT organizations to do more with fewer resources. The report also breaks down the details of IT asset management processes, which provides a useful outline for identifying the specific benefits to be included in the business case for improving IT asset managment systems. (4 pp., 2 figs.)[Executive Summary].

    September, 2005

  • IT Best Practices - Effective Change Management Can Cut Costs and Improve Productivity

    Effective Change Management Can Cut Costs and Improve Productivity

    Change is inherent in information systems. The high-level of technology that forms the basis for these systems is continually evolving, because new developments offer better cost-performance and improve competitive stature. Regardless of whether you are involved in a rapid development project, upgrading systems, or operating an established data center, change will affect your organization. Click here to purchase.

    March, 2004

  • IT Best Practices - Automated Patching May Assist With Change Management

    Automated Patching May Assist With Change Management

    Change management is a key process in data center operations. Being able to implement patches in a cost-effective manner is an essential contributor to a well-structured change management system. Automated patch management tools are a relatively new addition to the arsenal available for these functions.

    November, 2003

  • IT Best Practices - Managing Change in the IT Environment

    Managing Change in the IT Environment

    IT change management is the overall discipline of managing additions, deletions, and modifications to an IT owned or supported entity. It includes managing changes to the production environment covering networks, systems, applications, and infrastructure. This article provides an overview of this important discipline.

    July, 2003

  • Technology Trends - Enterprise Patch Management Is Resource Intensive (December 2002)

    Enterprise Patch Management Is Resource Intensive (December 2002)

    Errors in software are much more common, and often more damaging, than flaws in other products used by businesses. Proper patch management systems and techniques can lower maintenance costs and improve application performance.

    December, 2002

  • IT Staffing - Manager Attitudes Toward Change (May 2002)

    Manager Attitudes Toward Change (May 2002)

    A recent national survey of over 5,000 mid-to-upper level managers found that most managers are very open to workplace change. This is good news for executives who begin reorganizations with the widely held belief that people tend to resist workplace change.

    September, 2002

  • IT Best Practices - Evolving From Best Practices to Good Practices (May 2002)

    Evolving From Best Practices to Good Practices (May 2002)

    The concept of best practices is another one of those difficult to define but widely adopted phrases used to describe one of the evolutionary steps in the ongoing pursuit of silver bullet fixes to complex organizational problems. Best practices is still lingering, but it is steadily being overshadowed by economics and the realities of organization dynamics. If the management mentality is to mature, it is important to learn from the phases of evolution. A social, political, and economic dissection of best practices is a healthy step in overcoming the syndrome.

    May, 2002