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  • IT Best Practices - Problem Management: How Effective Are Your Technical Support Functions?

    Problem Management: How Effective Are Your Technical Support Functions?

    In today’s challenging economic times, an IT organization’s ability to prevent and recover from problems arising from IT failures is more critical than ever before. The far-reaching effects of several hours or even a few minutes of operational downtime can potentially wreak havoc on your business’ bottom line. This article provides an overview of the key displine of problem management

    April, 2003