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The Whats and Whys of the IT Service Catalog
The IT service catalog is a foundational element of IT service management. Organizations looking to implement best practices in their delivery of IT services need to ensure that all stakeholders have a basic understanding of this important concept. This report explains the concepts of the IT service catalog and why it is an essential part of IT service management. It also provides practical recommendations for implementation of a service catalog. (13 pp., 2 fig.) [Research Byte]
Spending on IT Security Services and Products Continues to Increase
A recent Computer Economicsâ survey of approximately 30 midsize to large organizations indicates that, in spite of tight budgets, IT security spending is rising at a brisk pace. Over one-fifth of the companies surveyed indicated that IT security spending (in terms of actual dollars) had increased over 50% since 9/11.
IT Equipment Disposal Costs Continue to Rise
Today, the sheer volume of used computer equipment that must be disposed of has made this a problematic issue--and one that has attracted upper management attention. As a result, the computer recycling business is booming and the price of using these services is on the upswing.
IT Contractor/Temp Use Falls Dramatically in Utility Companies
Although most industries have experienced a significant decrease in the use of IT contractor/temp personnel, utility companies have been more aggressive than most in pulling in the reins on this spending category.
IT Staffing Trends in Organizations With ERP Applications in Place (Oct 2002)
Many organizations will be facing the need to move their operations to an ERP system to stay competitive and to control costs. The challenges of bringing your company into the ERP world are manageable, as many other organizations have demonstrated, but it will require a major investment of management time, creativity, and effort.
Nearly One-Third of Polled Firms Have No Written IT Security Policy
A survey conducted in June 2002 by Computer Economics revealed that 30% of the organizations polled do not have written IT security policies in place, despite the fact that written policies are key to a successful security effort.