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  • Technology Trends - Go-Forward Strategies for Oracle Application Customers

    Go-Forward Strategies for Oracle Application Customers

    Customers of Oracle’s business applications face crucial decisions as the vendor seeks to substantially increase its applications, hardware, and service footprint within its accounts. To assist in those decisions, this study assesses customer satisfaction with Oracle support, plans for migration to Fusion applications, use of Sun hardware, consideration of third-party maintenance services, and forecasts for Oracle’s share of IT budgets. We present survey results for E-Business Suite, PeopleSoft, JD Edwards, and Hyperion. In addition, we provide application support staffing ratios for each application, which can be used for benchmarking and planning purposes. We conclude with recommendations as to how customers should move forward with Oracle applications. (51 pp., 30 figs.) [Research Byte]

    November, 2010

  • IT Best Practices - Proof of Concept Evaluates Secure Internet Customer Services (1Q03)

    Proof of Concept Evaluates Secure Internet Customer Services (1Q03)

    The Social Security Administration recently completed proof of concept testing of a number of technologies aimed at reducing its workload and enhancing efficiency of handling customer transactions.  The project was successful in showing that existing technologies could ensure secure access, protect data, and shield the privacy of CRM information.  The interoperability of applications run on hardware from multiple vendors and several software applications was an important result of this proof of concept. 

    February, 2003