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  • Technology Trends - Predictable Costs Positive Sign for Unified Communications

    Predictable Costs Positive Sign for Unified Communications

    Early adopters of unified communications systems are achieving positive results. Risk appears low thanks to predictable costs. We also find that while this technology is still early in its adoption cycle, our research points rising interest. This article assesses the growth in unified communications by analyzing current adoption activity and provides a view of the return on investment (ROI) and total cost of ownership (TCO) experienced by early adopters. We examine adoption, ROI, and TCO by organization size and sector, as well as for the composite sample. (15 pp., 10 figs.)[Executive Summary]

    May, 2009

  • Technology Trends - Unified Messaging Growth Intensifies

    Unified Messaging Growth Intensifies

    Unified messaging (UM) is poised to significantly alter business communication practices between employees, business partners, customers, and suppliers. This article tracks the current adoption rate for unified messaging by size of organization, including the relationship between the use of voice over IP (VoIP) and adoption of unified messaging. It also analyzes the economic experiences of organizations that have implemented UM in terms of return on investment. Additionally, the article includes recommendations for ensuring the success of a UM migration plan. (7 pp., 5 figs.)

    October, 2006

  • IT Best Practices - Unified Messaging Can Boost Efficiency

    Unified Messaging Can Boost Efficiency

    Implementation of a unified messaging system can provide the means of breaking the economic stranglehold that a proprietary voicemail provider has on your company. Consolidating message handling can further cut costs by reducing the need for multiple storage devices. The key to achieving positive returns on the investment is to ensure that employees receive adequate training and are motivated to use the unified messaging services.

    April, 2003