Utilities digital services

Electric, gas, and water utilities are facing regulatory pressures. For example, governments expect gas and electric utilities to support global sustainability and energy transition goals. They also require water utilities to ensure water quality and availability. While an increasing number of electrical customers also become energy producers, their expectations have changed. Furthermore, utilities are facing growing challenges in terms of skilled worker shortages, high investment and maintenance costs, and heavy asset losses due to the rising number of natural disasters. To address these issues, utilities globally are investing in digital technologies to transform their day-to-day operations, enable predictive maintenance, reduce human dependency, automate repetitive and tedious tasks, and reduce costs. These emerging trends are covered in Avasant’s Utilities Digital Services 2022–2023 RadarView™.

December, 2022