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  • Technology Trends - VoIP Usage Ramps, But ROI Sometimes Illusive

    VoIP Usage Ramps, But ROI Sometimes Illusive

    Over the last several years, enterprises of all sizes have evolved from merely piloting voice over IP (VoIP) technology to enacting full-scale deployments. This year, Computer Economics research indicates that, for the first time, the majority of businesses will have implemented some form of VoIP technology. In this study, we examine adoption trends by small, midsize, and large organizations. We also look at return on investment (ROI) and the predictability of total cost of ownership (TCO), and we conclude with a brief summary of the advantages and disadvantages of IP telephony systems. This analysis is based on our annual survey of CIOs and senior IT managers. (4 pp., 5 figs.)[Executive Summary]

    January, 2008

  • Technology Trends - Unified Messaging Growth Intensifies

    Unified Messaging Growth Intensifies

    Unified messaging (UM) is poised to significantly alter business communication practices between employees, business partners, customers, and suppliers. This article tracks the current adoption rate for unified messaging by size of organization, including the relationship between the use of voice over IP (VoIP) and adoption of unified messaging. It also analyzes the economic experiences of organizations that have implemented UM in terms of return on investment. Additionally, the article includes recommendations for ensuring the success of a UM migration plan. (7 pp., 5 figs.)

    October, 2006