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  • Outsourcing - Web/E-Commerce Outsourcing  Trends and Customer Experience 2014

    Web/E-Commerce Outsourcing Trends and Customer Experience 2014

    The outsourcing of web and e-commerce systems and operations is rising again, after a period of flat growth. On-line sales are growing, business is shifting to mobile platforms, and organizations are reluctant to invest in aging data center infrastructure. As such, they are turning to outsourcing partners that can provide the latest expertise and a flexible, scaled approach to Internet infrastructure and systems. To help IT executives better assess their options, this study reports the percentage of organizations outsourcing web/e-commerce operations (frequency), the average amount of work outsourced (level), and the change to the amount of work being outsourced (trend). We also present data on cost and service experience and on how these trends differ by organization size and sector. (12 pp., 8 fig.) [Research Byte]

    August, 2014

  • Outsourcing - Web/E-Commerce Outsourcing Trends and Experience 2012

    Web/E-Commerce Outsourcing Trends and Experience 2012

    Web/e-commerce systems outsourcing continues to be a significant part of the outsourcing business. To help IT executives assess their options, this study reports the percentage of organizations outsourcing web/e-commerce operations (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present data on cost and service experience and show how these trends differ by organization size and sector. (14 pp., 8 figs.) [Research Byte]

    November, 2012

  • Technology Trends - Web Services and Service-Oriented Architecture (SOA)

    Web Services and Service-Oriented Architecture (SOA)

    Although just beginning to take shape, the vision for Web services is to provide interoperability between disparate systems so that isolated applications and data can be integrated into a single Information Systems framework. In a world of burgeoning e-commerce, Web applications and interoperability can make or break a business. What are the business drivers for deploying Web services, and how does it impact your existing IT infrastructure? What are the issues, pitfalls, and benefits of an SOA and Web services? Who are the early adopters? How can you prepare?

    September, 2004

  • Technology Trends - IBM's E-Business On-Demand Strategy (1Q03)

    IBM’s E-Business On-Demand Strategy (1Q03)

    Providing e-business via an on-demand model may become a key differentiator that separates market leaders from the pack.

    January, 2003

  • Technology Trends - Windows 2000 vs. Linux Study: Not All Good News for Microsoft (Dec 2002)

    Windows 2000 vs. Linux Study: Not All Good News for Microsoft (Dec 2002)

    Closer examination of IDC's Windows 2000 vs. Linux TCO study indicates there is no clear winner in this area.

    December, 2002

  • IT Best Practices - G10 Trends in Retail Payment Methods

    G10 Trends in Retail Payment Methods

    The Web may be worldwide but the differences in payment methods for non-cash transactions in the G10 countries vary considerably. This short report shows for the G10 countries in 1999, the percentage of payments by debit card, credit card, direct debit, credit transfer, and paper check.

    April, 2002