Reports

Showing 1905–1920 of 4761 results

Robotic Process Automation Adoption Trends and Customer Experience 2021
Robotic process automation (RPA) is the use of software “robots” to automate processes that are normally performed by clerical or administrative users. This report provides an overview of RPA adoption and investment trends, providing data on how many organizations have solutions in place, how many are in the process of implementing it, and how many are expanding implementations. We also look at the return on investment (ROI) experience, total cost of ownership (TCO) experience, and considered or planned uses for new RPA investments. We conclude with important principles to apply in planning and implementing RPA solutions.
June, 2021
Leading with Products: The Next Stage in the Evolution of IT Service Providers
There was a time when enterprises looked at IT service providers primarily as a source of inexpensive, trained engineers to manage their “mess for less.” Provider revenues were directly proportional to head count. There were sporadic discussions in provider boardrooms about the need for nonlinear growth, which led to an initial investment in in-house tools. Consequently, providers developed tools to accelerate their own backend operations, reduce delivery costs and timelines, and achieve annual cost reduction goals in their contracts. This paper showcases the HCL case study, one major provider that has been part of the trend to product-led services. Along with its Q3FY21 results, HCL announced it had reached USD 10B in annualized revenue for the calendar year 2020—a significant milestone. Interestingly, its Products & Platforms segment accounted for 16% of its calendar year revenue with nearly 30% YOY growth. Thus, reflecting how important those products are in its growth strategy.
May, 2021
IT Project Management Staffing Ratios 2021
In this study, we assess how many project managers a typical IT organization requires. We present five benchmarks: project managers as a percentage of the IT staff, project managers as a percentage of the application group, users per project manager, applications per project manager, and application programmers per project manager. Our analysis also includes the influence of organization size and industry sector. We conclude with recommendations on assessing the performance of the project management function.
May, 2021
Key Budget Trends in Response to COVID-19
Due to the devastating effects of COVID-19 in the first quarter of 2020, the global economy went into a recession. Organizations faced abrupt changes and, for a while, all enterprise investments stood still. However, as the global economy tried to recover, many companies made changes to their operational budgets to respond to the new business landscape. Some changes addressed immediate requirements to keep the business running while others like budgetary changes ensured more long-term viability and growth.
April, 2021
Digital transformation to propel enterprises into the new age
With a rapid shift to remote work, virtualization, touchless customer engagement, and agile supply chains, organizations are leapfrogging toward digitalization. The quest for survival in uncertain times and deriving greater business value is accelerating the adoption of digital technologies and solutions. By strengthening their digital foundation and offering bundled end-to-end transformation solutions, service providers are becoming a critical part of their customer’s digital journey. These emerging trends are covered in Avasant's Digital Masters 2021 RadarView™ report.
May, 2021
Transforming Manufacturing and Maintenance processes in Aerospace and Defense
The aerospace and defense industry is facing pressure in two directions. The commercial side of aerospace is struggling with decreased demand from the impacts of COVID-19 while the defense and space segments are seeing growth as new technologies emerge. Regardless of the segment, however, the prescriptions are similar. Digital transformation and the adoption of technologies such as 3D printing, artificial intelligence, digital twin, and augmented/virtual reality (AR/VR) are an imperative. These trends are covered in Avasant’s new US Aerospace & Defense Digital Services 2021-2022 RadarView™ report.
May, 2021
Business Agility and Resilience Drive Demand for Risk and Compliance Services
COVID-19 has emphasized the need for regulatory compliance, internal compliance controls, and the use of security frameworks and tools. Meanwhile, the regulatory environment is increasingly complex, particularly for multinational companies, as they struggle to comply with sometimes conflicting regulations across regions. Risks have changed with a growing cloud environment and increasingly diverse IT service portfolio. The need for a strong governance, risk, and compliance (GRC) partner has grown. These emerging trends are covered in Avasant's Risk and Compliance Services 2020-2021 RadarView™ report.
April, 2021
IT Help Desk Outsourcing Trends and Customer Experience 2021
The decision to turn over an IT organization’s help desk function to a service provider has a long and varied history. It is one of the services that helped establish the contemporary IT outsourcing industry. Even so, our research shows that help desk outsourcing is not as pervasive as one might think. In this report, we analyze the percentage of organizations outsourcing help desk (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present data on cost and service experience and on how these trends differ by organization size and sector. We conclude with some key questions to consider.
March, 2021
What’s Behind the Decline in Help Desk Outsourcing?
The decision to turn over an IT organization’s help desk function to a service provider has a long history. Nevertheless, our research shows that it is not as pervasive as one might think. The percentage of organizations outsourcing their help desks at any level declined again for the third straight year. One factor behind the decline is that many support tasks have become easier to perform and can be done remotely. This Research Byte provides a summary of our full report on IT help desk outsourcing.
March, 2021
Digital Masters 2021 RadarView™
The Digital Masters 2021 RadarView™ report addresses the need of enterprises to understand the tech-enabled transformation imperative and identify implementation services providers best-suited for complex transformation initiatives, supplying granular insights for each provider. The 83-page report also provides our point of view on how enterprises have changed the way they look at technology, outsourcing, and reprioritizing their digital investments.
May, 2021
Quantum Computing Coming Sooner Than You Think
The slow pace of quantum development has inspired enterprises to take a “wait and watch” strategy for quantum applications. Increasing the number of qubits while reducing the noise or error correction is the most critical challenge in quantum computing. However, the next five years will be crucial in the development of quantum computers. So now is time to build partnerships and identify pilot programs for when quantum computing becomes affordable and accessible to your size and type of organization.
May, 2021
Consumer Finance – Technology-led Transformation enhances Consumer Loan Servicing
The increase in innovative technology, ever-changing customer needs, regulatory pressure, competition, and demand for more real-time transparent loan management is impacting the consumer finance industry. Limitations due to legacy systems, lack of proper infrastructure, and a need for talent make it tough for banks and financial institutions to compete while trying to embrace advanced technology to meet customer expectations. In order to cope with these changes, organizations are leveraging technology-rich platforms supplied by service providers to enhance customer experience and afford an automated and transparent financial lending workflow process. This approach within the consumer finance industry is poised to drive transformation in the sector.
May, 2021
Third-Party Security Providers Evolve to Handle Diverse Threats
Security has become a major focus for IT leaders in 2021, and companies are now increasing their spending to secure the enterprise, including greater use of third-party security providers. This is because the threat landscape is evolving, as seen most recently in the Colonial Pipeline ransomware attack. This Research Byte summarizes our full report on IT security outsourcing trends.
May, 2021
IT Security Outsourcing Trends and Customer Experience 2021
IT security has become a major focus for IT leaders in 2021. This is because the threat landscape is evolving with increased reliance on the cloud, a greater diversity in the IT service portfolio, more employees working from home, and a more burdensome regulatory environment. This report helps IT executives compare their outsourcing activity and experience with other IT organizations. We use three metrics to measure IT security outsourcing activity: how many organizations outsource IT security (frequency), how much of the workload is typically outsourced (level), and the change in the amount of work outsourced (trend). We also measure the cost and service experience of organizations that outsource this function and determine how outsourcing activity and experience vary by organization size and sector. We conclude with recommendations.
May, 2021
Risk and Compliance Services 2020-2021 RadarView™
The Risk and Compliance Services 2021 RadarView™ report provides information to assist enterprises in charting out their action plan for developing a robust governance, risk, and compliance (GRC) program. It identifies key global service providers and system integrators that can help organizations expedite their GRC tool adoption journey. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying strategic partners for their digital transformation journeys. The 90-page report also highlights key industry trends in the risk and compliance sector and Avasant’s viewpoint on them.
April, 2021
Call Security: Our People Lack Awareness
Security training is a business best practice that involves the training of all IT and user personnel in a company’s security policies and procedures to increase awareness and ensure compliance. It is a highly advisable practice for every company. However, our report shows that too many adopters are only conducting security training in an informal manner, which can have dire consequences. This Research Byte provides a summary of our full report on security training best practices.
April, 2021