Latest Reports

• Employee Centricity and Customer Experience Takes The Forefront

  COVID-19 has brought focus back on collaboration, automation, and security, however this time it centers around employee engagement and customer experience. Owing to the pandemic, there is sudden change in people’s habits and preferences, specifically the way they operate and interact as they embrace work-from-home culture. Progressive enterprises are adopting a “cloud-first” strategy and looking for newer digital ways of working and serving their customers. Zensar, being cognizant of this trend, has already identified and laid out a digital enterprise priority, hinged around enabling experience, business agility, and automation.

  October, 2020

• Amid Changes, Communications Support Staff Increases

  Corporate communications systems have become more sophisticated in recent years. As a result, it is becoming more difficult to determine how to staff the role of supporting them. As such, the size of the communications system support staff as a percentage of the IT staff has been prone to large fluctuations in recent years. This Research Byte provides a summary of our full report on communications support staffing ratios.

  January, 2019

• Covid-19 Pandemic Boosting Demand for Web/E-commerce Personnel

  Web/e-commerce support personnel have been increasing as a share of the typical IT staff over the past five years. And now, as a result of the COVID-19 pandemic, this IT staff position is getting a big boost as organizations are having to increase their digital interactions with customers, partners, and suppliers.This Research Byte summarizes the five-year trend in web/e-commerce staffing ratios.

  April, 2020

• Application Maintenance Staffing Ratios 2019

  As an organization’s application portfolio grows, the application maintenance role becomes a more critical function and IT organizations can benefit from periodic assessment of their staffing levels. This report uses three metrics to make that assessment: application maintenance staff as a percentage of the IT staff, users per application maintenance staff member, and applications per application maintenance staff member.

  March, 2019

• Application Maintenance Staff Getting Pulled in Two Directions

  The share of the typical IT staff devoted to applications maintenance declined this year.. However, this metric is not yet showing a trend and is fluctuating as organizations grapple with expanding software portfolios at the same time they are converting some of their portfolios to SaaS, which should require less of a maintenance effort. This Research Byte provides a summary of our full report on application maintenance staffing ratios.

  March, 2019

• How CIOs Risk Becoming Irrelevant

  During the late 1990s the median IT organization in North America experienced double-digit IT operational budget growth. Even as recently as 2006 to 2008, IT budgets were growing in the 4% to 5% range. But today, IT budgets are growing only 2 % at the median and the outlook for 2012 is unchanged.

  December, 2011

• A Tug of War in Help Desk Staffing

  Help desk staffing is in a state of flux right now, and right now increasing demands from the business are driving up headcount. In fact, the help desk staffing ratio took a big jump in 2019, bringing it to its highest level in the past five years. Some help desk roles are being expanded, but it remains to be seen if other factors will reduce demand for this important function. This Research Byte summarizes our full report on help desk staffing ratios.

  January, 2020

• Business Continuity under a Pandemic Scenario

  Pandemics are fundamentally different from the disasters commonly envisioned in disaster recovery and business continuity plans. The most recent threat of the Wuhan coronavirus highlights the fact that most organizations are not prepared for a pandemic scenario. This updated report outlines the specific ways in which pandemics are different from other types of disasters. It suggests three planning scenarios, and it outlines specific actions that IT risk managers should consider to prepare for them. If adequately prepared, the IT group will be able to continue to support critical business functions, and it can provide solutions to help the organization get through a pandemic.

  February, 2020

• Why Have IT Manager Staffing Levels Suddenly Become More Volatile?

  The ratio of IT managers to total IT staff has been a remarkably steady metric over the years. Nevertheless, this staffing ratio took a jump last year and fell back again this year. Although economic conditions can explain some of the volatility, there are other factors at work. This Research Byte examines possible causes.

  August, 2019

• How to Evaluate IT Procurement Contracts

  This report serves as a primer on IT procurement contracts. Our focus is primarily on contracts for IT services, though the principles apply to any type of IT procurement. We explain the typical elements of an IT procurement contract and the major types of contracts, including various types of fixed-price and cost-reimbursable agreements.

  November, 2008

• IT Management and Administration Staffing Ratios 2019

  When it comes to IT managers, it is important to find the sweet spot. Too many, and the IT group can become top-heavy and bureaucratic, while too few can leave IT staff members feeling unsupported and without direction. This report examines how many IT managers a well-run IT organization typically requires, along with staffing metrics for two related administrative functions: IT finance/vendor management and clerical support.

  August, 2019

• Application Developer Staffing Ratio Takes Another Dip

  The ratio of application developers to the entire IT staff is a critical metric for IT managers. Why? Because developers tend to make up the largest part of most IT organizations, and they also tend to be among the higher-paid IT employees. Thus, it is vital for IT leaders to keep abreast of trends in application developer staffing ratios. This research byte summarizes our findings in the full report, Application Developer Staffing Ratios.

  November, 2019