Latest Reports

• Poised to Scale Up the IT-CPM Value Chain: Egypt’s Recipe for Success

  The “Digital Revolution” is expected to drive many of the anticipated global sourcing trends, which will cut across industries and have a profound effect on how businesses evolve and transform their operating models. The Digital Age is breaking traditional technology barriers and transforming service delivery through highly globalized and innovative business models.

  January, 2015

• End of Era: Computer Economics Publishes Final Print Edition

  After 36 years in print, Computer Economics announced today that it will end publication of its monthly journal, the Computer Economics Report, with its December 2014 issue. As has been the case for many years, all research printed in the CER will continue to be available through the firm’s website at www.computereconomics.com.

  December, 2014

• How Human Cloud and Infrastructure Cloud are Changing the BPO Sector

  The Human Cloud and the Cloud Infrastructure are defining a new alternative to the traditional BPO services in various key segments of work. Service providers need to differentiate and invest in this transformative model and buyers need to re-organize their service strategies. The Human Cloud services are only going to grow more sophisticated and will take up a significant portion of the BPO pie in the years to come.

  November, 2014

• Internet of Things: Consumerisation of Technology

  Technology democratization has weaved an ecosystem powered by intelligent systems, connectivity services, analytics, and technology infrastructure to deliver services. With internet as the backbone of disruptive technology referred as "Internet of Things", is expected to propel consumer and business demands for adoption of innovative solutions in most industry verticals.

  August, 2014

• Driving Healthcare Efficiency through Transformational Sourcing

  The signing of the Patient Protection and Affordable Care Act (ACA) into law in 2010 along with subsequent provisions and amendments taking into effect from 2011 to 2013 marked a complete transformation of the U.S healthcare eco-system. The ACA represents a landmark moment that has affected the entire healthcare community, including citizens, businesses, healthcare payers & insurance companies and healthcare providers (hospitals, clinics, and physicians). 

  April, 2014

• Revolutionizing Customer Experiences Through SMAC

  The relationship between consumers and enterprises has never been as intrigued as in the 21st century. As digital technologies augmented by SMAC are creating new touch points for enterprises to awe their consumers, we are witnessing the evolution in consumer experiences. Social, mobility, analytics, and cloud are the nexus of forces, which will reshape how consumers experience a brand.

  April, 2014

• The Future of BPO: How Human Cloud and Infrastructure Cloud are changing the Game

  The Human Cloud and the Cloud infrastructure are defining a new alternative to the traditional BPO services in various key segments of work. It is fast changing the dynamics of how the BPO industry has been operating. Service providers, in order to differentiate and avoid the commoditization penalty, will need to invest in this transformative model to stay competitive.

  April, 2014

• Sourcing Trends 2014: The Year of Transformation

  As we welcome 2014, global sourcing is witnessing changes driven by fast-paced technology, development of customized service offerings, and emergence of new business paradigms. The market is expected to go northwards with stronger contributions from Americas and increased demand in Europe and Asia Pacific. Avasant believes that innovation led transformation will have a significant impact on shaping the sourcing landscape in 2014.

  March, 2014

• Drivers of Change in Ethiopia – Growing the IT/BPO sector through leveraging ICT

  The changing landscape of IT/BPO industry has led to the emergence of new locations in Africa. Among many African nations, Ethiopia is growing at the rate of more than 10% per annum and is likely to attain the middle-income status by 2025. Leveraging ICT with a focus on capacity building is catalyzing economic prosperity and creating sustainable employment opportunity in the country.

  January, 2014

• Transformational IT in the Cockpit: Passenger Service System (PSS) driving operational efficiency and enhancing customer’s experience in Airline

  The potential for Passenger Service Systems (PSS) to add business value to the airlines industry is significant. PSS can enhance the airlines' asset utilization and customer loyalty and thus directly impact the topline. Recent activity suggests that both large airlines and low cost carriers are considering their PSS options seriously. The PSS market is expected to expand, fuelling more IT innovation in the airline industry.

  January, 2014

• SMAC: The New Business Paradigm for Enterprises

  Social, Mobility, Analytics, and Cloud (SMAC) are the convergent forces that are driving new business paradigms for enterprises. The 21st century is already witnessing a crumbling of traditional enterprises while competing against new age disruptive organizations. Consumers and enterprises have entered into engaging win-win relationships. As SMAC unfolds, it will create innumerable business opportunities for enterprises in 2014 and beyond.

  January, 2014

• Best Practices in adopting a Shared Services Model

  In their endeavors to become high performing organizations, businesses are pushing all innovation frontiers to do more with less and achieve excellence even in these times of curtailed budgets. Shared services is one such definitive innovative model that many organizations have adopted to beat the ever growing challenges of seamless service delivery, consolidation of distributed accountabilities, progressive efficiency improvements, and fiscal pressures.

  August, 2013