Enterprise leaders are feeling pressure to ensure transparency and alignment between third-party vendors, regulations, and internal controls, as well as the use of security frameworks to address the complex regulatory and privacy landscape. With the rising cost of IT audits and assurance programs, enterprises are looking to implement governance, risk, and compliance (GRC) tools and platforms that provide standardized frameworks to manage risks. In response, service providers have matured their offerings to support compliance with regulations such as GDPR, HIPAA, and PCI DSS to ensure that companies are aligned to industry standards. These emerging trends are covered in Avasant’s Risk and Compliance Services 2022 RadarView™.

Although the healthcare industry has been slow in adopting digital technologies, the pandemic accelerated the need for healthcare providers to digitally transform their revenue cycle management (RCM) processes. The need for effective RCM is driven by the fact that healthcare providers are finding it difficult to maintain profitability. This is prompting the trend toward RCM outsourcing, which has increased by 15% year over year 2021–2022. The US government also plays a part in increasing RCM outsourcing, with more than $450 million in funding to promote telehealth among healthcare providers. Furthermore, RCM service providers are reacting to the increased government spending on insurance programs by developing specialized Medicare and Medicaid solutions. These trends are covered in Avasant’s new RCM Business Process Transformation 2022 RadarView™.

Augmented reality (AR), virtual reality (VR), and extended reality (XR) have not yet been adopted at scale. However, businesses are starting to realize the opportunities they can unlock with AR/VR/XR. Enterprise digital leaders are deploying AR/VR/XR with the goal of creating more immersive experiences for employees and customers, enhancing data visualization, and improving manufacturing and maintenance processes. Nevertheless, high device and implementation costs remain hurdles for enterprise digital transformation engagements. These trends, and others, are covered in our AR/VR/XR Services 2022 RadarView™.