Areas of Interest
Content Type
Industries
- Aerospace and defense
- Banking, Financial Services, and Insurance
- Energy and Resources
- Federal Government
- Healthcare and life sciences
- High-tech and telecommunications
- Higher Education
- Media and entertainment
- Private equity
- Public Sector
- Retail and manufacturing
- Social Impact Institutions
- Travel and transportation
Technologies
- Artificial Intelligence
- Automation
- Blockchain
- Business and data analytics
- Cloud
- Customer relationship management (CRM)
- Cybersecurity
- Digital Services
- Enterprise resource planning (ERP)
- Human capital management (HCM)
- Internet Of Things
- Machine Learning
- Networking
- Supply chain management (SCM)
- Virtual reality/Augmented reality
Areas of Interest
Latest Reports
Database Administration Staffing Ratios 2021
As enterprises collect more data and connect more applications, they must ensure that data is secure, reliable, and accessible. But despite these increased demands, companies are restraining the growth in their database administration staff. This report helps IT managers determine whether they are keeping pace with industry standards by providing four benchmarks: database administrators (DBAs) as a percentage of the IT staff, DBAs as a percentage of the Data Center Group, users per DBA, and business applications per DBA. We present benchmarks for small, midsize, and large organizations and examine the influence by sector on these benchmarks. We conclude with best practices for optimizing DBA staffing.
Application Development Outsourcing on the Rise
The outsourcing of the application development function grew a noticeable amount in our annual IT Outsourcing Statistics study after a period of slow or no growth. However, this is an outsourcing category that deserves watching, because there are countervailing trends that may result in decreased demand for developers in the near future. This Research Byte summarizes our full report on ERP Adoption Trends and Customer Experience.
Application Development Outsourcing Trends and Customer Experience 2021
The outsourcing of the application development function grew a noticeable amount in our annual IT Outsourcing Statistics study after two years being stuck at a lower percentage. Why the uptick? For starters, there is much going on in the application development universe. This report examines adoption trends and customer experience with application development outsourcing. We report on the percentage of organizations outsourcing it (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present data on the cost and service experience and on how these trends differ by organization size and sector. We conclude with guidelines to consider when outsourcing application development.
Rethinking Customer Experience in the New Normal
Rapidly changing consumer behavior has forced companies to deploy new customer engagement channels with 61% of enterprises exploring new delivery models. COVID-19 has created demand for hyperpersonal, data-driven experiences across multiple channels. But these new customer experience (CX) strategies pose challenges including siloed data, a need for better change management, and picking the right platform. Service providers are responding to these challenges tailored, industry-specific solutions and a design-led approach. These emerging trends are covered in Avasant’s Digital CX and CRM Services 2021-2022 RadarView™.
Digital CX and CRM Services 2021-2022 RadarView™
The Digital CX and CRM Services 2021-2022 RadarView™ provides information to assist enterprises in building digital customer experience (CX) and customer relationship management (CRM) strategies, charting out an action plan for CX transformation. It identifies key global service providers and system integrators that can help expedite a customer’s CX transformation journey. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 80-page report also highlights key industry trends in the digital CX and CRM space and Avasant’s viewpoint on them.
Advancing from Digitization to Data Insights
The pandemic has accelerated the need for digitization to achieve growth in every market segment. With paper-based workflows reducing overall workforce productivity, enterprises are leveraging cognitive technologies to streamline document processing across various departments. Platform providers are moving beyond traditional optical character recognition-based data extraction to generate new insights from complex, unstructured data. These trends, and others, are covered in our Intelligent Document Processing Platforms 2021-2022 RadarView™.
Intelligent Document Processing Platforms 2021-2022 RadarView™
The Intelligent Document Processing Platforms 2021-2022 RadarView™ assists organizations in identifying strategic partners for IDP by featuring detailed capability and experience analyses of leading platform providers. It provides a 360-degree view of key IDP platform providers across product maturity, enterprise adaptability, and future readiness, thus supporting enterprises in identifying the right IDP platform partner. The 57-page report also highlights top market trends in the IDP space and Avasant’s viewpoint.
Digital Acceleration Key to Increase Resilience – A/NZ market
The drive towards digitization due to COVID-19 has changed the nature of IT engagement and outsourcing. It is no different in the case of the Australia and New Zealand (ANZ) market, where clients are facing budget constraints and shorter decision-making windows. Their business strategies are increasingly underpinned by use of multiple digital technologies to cater to changing consumer demand. And, they are responding by consolidating their vendor ecosystems and taking a holistic approach rather than a siloed or individual solution-based view. This article builds on findings from the Wipro Australia and New Zealand Analyst and Advisory Day as well as Avasant Research.
Avasant Digital Forum: The New Age of Media: Driving the Digital Experience
Despite the explosion of streaming services, thousands of channels, dozens of video sharing apps, and countless other forms of digital entertainment the question “what should we watch” still echoes in living rooms throughout the world. The overwhelming amount of choice makes it hard for viewers, but also hard for platforms that have to deliver the content securely and efficiently.
Current Fair Market Values October 2021
Our Fair Market Value (FMV) report provides data for the following categories of equipment: (1) IBM mainframe and midrange hardware and IBM peripherals; (2) Workstations, PCs, and servers from Compaq, Dell, HP, IBM/Lenovo, Lexmark, Okidata, Silicon Graphics, Sony, Sun, and Toshiba; (3) Network Communication gear from Cisco, Bay/Nortel, IBM, Intel, Lucent, and others. Fair Market Values are provided for end-user, wholesale, and orderly liquidation values (OLV) prices.
