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Latest Reports

ERP Adoption Trends and Customer Experience 2021

Enterprise resource planning (ERP) systems have long been one of the most adopted and mature technologies we track, and new investment in ERP systems also remains relatively high. This study helps IT executives understand how aggressively their peers are investing in ERP and the risks and rewards presented by those investments. We report adoption and investment rates by sector and organization size. We also measure customer experience in terms of the success rates for return on investment and total cost of ownership. We identify the functional areas where organizations are planning or considering making new investments in ERP. We also examine where ERP systems are deployed as well as their typical age and length of time between version upgrades. We wrap up with recommendations for improving the ROI of ERP.

August, 2021

Too Many Companies Use Lax Data Classification Practices

Creating a formal classification scheme is an important element in managing data for security, disaster recovery, and retention purposes. Yet, many organizations fail to establish this important foundation. This Research Byte summarizes our full report on data classification and retention best practices.

July, 2021

Data Classification and Retention Adoption and Best Practices 2021

Creating a formal classification scheme is an important element in managing data for security, disaster recovery, and retention purposes. Yet, many organizations—even those that profess a commitment to protecting corporate and customer information—fail to implement data classification. This report begins by defining data classification and retention. We next study the adoption and practice levels and examine those by organization size and sector. We conclude with best-practice recommendations.

July, 2021

Enabling Multi-Cloud Optimization, Innovation and Scale through FinOps in Partnership with HCL (Canada)

In today’s cloud-first world, businesses are struggling to catch up to the variable nature of cloud spending. While Multi-Cloud —with its scalability and flexibility—is a great enabler of innovation and digital transformation – it brings in a whole new set of management challenges. Operational teams can procure new cloud services without visibility into services already underutilized. Or they can forget to take down services when they are no longer needed. As a result, cloud spending can spiral out of control, and organizations can fail to realize the cost savings promised from the cloud model.

July, 2021

Security and Cloud Skills make Telcos an Interesting Choice for IT Services

As digital transformation initiatives accelerate, telcos are uniquely situated to provide the most vital services and solutions to IT organizations. Cloud and security have been the major drivers of IT budgets for nearly a decade, and this is unlikely to change in the near future. Telcos can take advantage of these growth areas due to their long business relationships and their networking roots. This article builds on findings from the June 23rd and 24th Orange Business Services Analyst Day as well Avasant Research.

July, 2021

Enhancing the Digital Experience: The Power of Next-Gen Apps

As business increasingly moves to digital channels, organizations must more quickly respond to the changing tastes of customers. At the same time, these digital channels throw off huge volumes of data that organizations can use to more effectively reach customers and enhance their digital experiences. But how can organizations ensure that they take advantage of these opportunities?

July, 2021

Acumatica Ramps up Integrations, Crosses 8,000-Customer Threshold

Cloud-based enterprise resource planning (ERP) vendor Acumatica is a rapidly rising star in the midmarket ERP world, and for some time the Seattle-based company has been looking to play in a bigger arena. The company hosted its user and customer conference in sweltering Las Vegas earlier this week, its first in-person event since the start of the pandemic. It announced many new features and impressive customer growth.

July, 2021

Key Trends Shaping the Workforce of the Future

The workforce of the future has been debated for years but has never been such a hot topic as today, with the Covid-19 pandemic. It is no longer news that the face of the world and the way we do business has irrevocably changed. Instead of the slow and steady climb toward a borderless, digital society, global economies suddenly found themselves launched onto a new trajectory, forced to adapt to survive. We are watching the workplace and workforce of the future take shape, with changing roles, relationships and demands. There has been a rapid shift toward remote work, innovation and automation, enabled by the ubiquity of technology and the digital economy.

July, 2021

Digital Transformation Drives Rising IT Staff Head Count

Last year, we reported that a majority of companies planned IT staff head count increases for the first time in years. Then we were hit with a pandemic, global lockdowns, and in some companies, even layoffs. The good news is that much like all of the weddings, celebrations, and vacations that were rescheduled for this year, so is the hiring. In addition, digital transformation is driving a new era in IT staffing growth. This Research Byte is a brief overview of the findings in our IT Spending and Staffing Benchmarks 2021/2022 report.

July, 2021

Vendor Discount Report July 2021

The largest and best discounts are often only offered to the vendors’ best customers, and buyers may find it difficult to determine whether the discount offered is typical or whether a better deal can be negotiated. The Vendor Discounts Report is designed to give procurement personnel, lessors, lessees and departmental manager’s insight and guidance regarding current discount structures on a variety of categories of equipment in the marketplace.

July, 2021
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