The Digital Divide: are we ready to breach the chasm?

Friedman in his 2005 epic book “The World is Flat” argues that convergence of personal computer with fiber-optic micro cable, along with the rise of work flow software, will have a flattening effect on world commerce and trade. It will create a level playing field, where developing economies will be able to compete with developed economies on even terms, leveraging converged Information & Communication Technology (ICT). However critic of Friedman, including noble prize winning economist Joseph Stiglitz were critical of Friedman’s book. In “Making Globalization Work” Stiglitz writes: “Friedman is right that there have been dramatic changes in the global economy and global landscape; in some directions, the world is much flatter than it has ever been, with those in various parts of the world being more connected than they have ever been, but the world is not flat. Not only is the world not flat: in many ways it has been getting less flat.” The reason for this is the worldwide “Digital Divide” that is being manifested by the rapid deployment of ICT. The digital divide is an inequality or gap between groups, broadly construed, in terms of access, use and knowledge of ICT. Not only is this divide widening between developed and developing economies, but is also manifest within a developed economy like US. This divide is visible within the US population when one analyses usage of ICT against factors such as education and income levels, age, sex and race.

Social Media: Is it relevant for IT Outsourcing Industry

Internet and Information Technology, with the advent of social media, has brought in revolutionary changes in the way individuals and firms interact and transact commerce. The IT outsourcing industry has been taking steps to leverage the immense potential of social media to connect potentials buyers and influence and the contribution it makes to enhance the brand value of the service provider.

Proactive Players will benefit from Cloud Computing

Recent trends show that transition to a Cloud environment will eventually benefit the outsourcing industry. Both, Buyers and Providers of Outsourcing services will discover tremendous benefits. This article by Avasant Partner, Anupam Govil is featured in the digital issue of “Source Cloud – Guide to the impact of cloud computing on global sourcing of services” by Global Services Media in November 2012 issue.