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Worldwide IT Spending and Staffing Outlook for 2024
Our forecast for enterprise IT spending in 2024 is partly sunny, with a chance of strong headwinds. With stronger-than-expected economic data in the US and Europe and easing inflation, the world economy in most regions looks poised for the soft landing that central banks were aiming for. Our survey shows that IT budgets will continue to grow, and enterprises expect a slightly better 2024 than 2023. The worldwide outlook is cautiously optimistic.
March, 2024
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Data Governance Best Practices 2024
Businesses are increasingly implementing and embracing digital solutions to optimize enterprise processes and deliver value to customers. However, this digital transformation generates higher volumes of data. How do organizations manage this ever-increasing volume and variety of data? Data governance policies hold the solution. According to our IT Management Best Practices study, 82% of organizations have data governance policies in place this year.
May, 2024
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IT Spending Trends in High-Tech 2024
IT spending in the high-tech industry is surging, driven by the need for innovation and the adoption of AI, cloud computing, and automation. These investments aim to enhance operational efficiency and give companies a competitive edge. However, they also present challenges such as cybersecurity threats, data management complexities, and legacy system integration. How then are high-tech organizations prioritizing their spending? This report examines current IT spending trends, insights from our benchmarking survey, and the implications for the industry's future, concluding with the role of IT in fostering innovation and maintaining competitiveness in the high-tech sector.
August, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 16: Government
Chapter 16 provides benchmarks for government organizations. The 29 respondents in the sample range in size from about $44 million to $40 billion in annual revenue. The category includes city and county governments, federal and state agencies, law enforcement agencies, organizations that provide IT services to government agencies, and other government organizations.
September, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 44: Higher Education
Chapter 44 provides benchmarks for higher education institutions. This subsector includes public and private colleges and universities, research universities, business and medical schools, and for-profit institutions. The 21 respondents in the sample have annual revenues ranging in size from about $50 million to about $8 billion.
September, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 7: Insurance
Chapter 6 provides benchmarks for banking and financial services companies. The firms in this sector include commercial banks, investment banks, credit unions, mortgage lenders, consumer finance lenders, and other types of lenders and financial services providers. The 48 respondents in this sector range in size from a minimum of about $50 million to over $75 billion in annual sales.
September, 2024
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Robotic Process Automation Adoption Trends and Customer Experience 2024
Robotic process automation (RPA) has changed the way organizations operate. By automating repetitive, rule-based tasks, RPA frees up human workers to focus on more strategic and creative endeavors. While RPA offers substantial benefits in terms of efficiency, cost savings, and accuracy, its adoption rate remains relatively low compared to other technologies in our study.
December, 2024
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Business and Data Analytics Continues Its Upward Trajectory
Business and data analytics cemented its position as a top priority for organizations, with adoption rates and investment levels reaching an all-time high. This appetite for data-driven decision-making signifies a fundamental shift in how businesses operate, recognizing data as a strategic asset paramount to success in today's competitive landscape. This Research Byte discusses these challenges and summarizes our full report on business and data analytics technologies.
February, 2025
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AR and VR Investment Set to Grow with Expanding Business Use Cases
Although adoption and investment in VR/AR remain relatively low, companies that have embraced these technologies are beginning to report more positive outcomes than in previous years. While widespread adoption may still be on the horizon, enterprises are actively exploring these tools, creating the potential for growing interest and broader implementation in the future. This Research Byte summarizes our full report, Virtual and Augmented Reality Adoption Trends and Customer Experience.
June, 2025
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IT Spending and Staffing Benchmarks 2025/2026: Chapter 8: Retail
Chapter 8 provides benchmarks for retailers. This sector includes retailers of clothing, jewelry, hardware, furniture, sports equipment, groceries, pharmaceuticals, and general merchandise. It includes department stores, fashion stores, furniture stores, pharmacies, convenience stores, sporting goods stores, and specialty retailers. We also include hospitality and consumer services in this sector. The 55 respondents in the sample range in size from $200 million to over $200 billion in annual revenue.
August, 2025
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Internet of Things Adoption Trends and Customer Experience 2023
The Internet of Things (IoT) is a maturing technology and for many years it has promised benefits such as lower labor costs, better tracking of assets, improved business processes, and efficient energy management. Indeed, IoT seems like a no-brainer technology for companies to invest in. By now, if the hype were to be believed, every product in the home would be “smart” and every machine in the enterprise would be replete with sensors. Instead, IoT lags behind most of the other technologies in our Technology Trends study in terms of new investment.
June, 2023
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IT Help Desk Outsourcing Trends and Customer Experience 2023
The decision to turn over an IT organization’s help desk function to a service provider has a long and varied history. It is one of the services that helped establish the contemporary IT outsourcing industry. Our research shows that 50% of IT organizations surveyed currently rely on service providers to perform the help desk function, at any level of utilization.
November, 2023
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Network Operations Outsourcing Trends and Customer Experience 2024
Network operations outsourcing is an established market. Today, major IT and telecom industry service providers and even disruptive newcomers are competing with regional providers for market share. In the past, large equipment vendors only provided the hardware that serves as the network's backbone. However, these giants are beginning to recognize the potential of value-added network services. Businesses can now obtain dependable infrastructure, along with expert network design, planning, and even network support operations from a single source.
February, 2024
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Organizational Change Management Best Practices 2024
The pace of change in many companies is increasing as new technologies allow businesses to serve customers faster, better, and cost-effectively. In most industries, therefore, new systems are essential to compete in today’s global economy. Still, some companies fall behind in formal and consistent practice of change management best practices. These best practices can help them leverage these new systems more effectively. IT leaders are not as resistant to change as they once were, but inadequate training and support, unrealistic expectations, or a lack of governance and strategic leadership might hinder them.
March, 2024
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IT Spending Trends in Technical Services 2024
This report analyzes the IT characteristics of this sector. Based on our latest benchmarking survey, it provides key metrics for technical services organizations. We conclude with the outlook for increased IT spending and staffing in this sector in the coming years.
May, 2024
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