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  • IT Management Staffing  450x450 - IT Management and Administration Staffing Ratios 2023

    IT Management and Administration Staffing Ratios 2023

    When it comes to IT managers, it is important to find the “sweet spot.” Too many managers and the IT group can become top-heavy and bureaucratic; too few and IT staff members may feel unsupported and without direction. Overworked managers may be pulled in too many directions, and insufficient management resources may push management tasks on to workers who are ill-equipped to take on those roles.

    June, 2023

  • Network Operations Outsourcing Trends and Customer Experience 450x450 - CRM Adoption Trends and Customer Experience 2023

    CRM Adoption Trends and Customer Experience 2023

    Customer relationship management systems are one of the most widely adopted categories of enterprise applications, and investment in new CRM capabilities continues to grow. Although cloud-based CRM offerings have allowed the capabilities to move down-market to smaller companies, the need to adopt a CRM system signals that a company has reached a milestone in the building of its application portfolio, similar to when a company first moves from spreadsheets to a real accounting system. Modern CRM systems are essential for companies looking to improve their productivity and effectiveness in sales, marketing, and customer service.

    October, 2023

  • Outsourcing Frequency v1 450x450 - Web Operations Outsourcing Trends and Customer Experience 2024

    Web Operations Outsourcing Trends and Customer Experience 2024

    Web operations outsourcing is one of the most popular types of managed services. Organizations of all kinds continue to expand their efforts in online marketing, website management, and e-commerce. This shift toward web-enabled business processes and e-commerce has prompted many companies to reassess their online strategies. In doing so, many have turned to managed service providers that can provide the needed expertise and a flexible, scalable infrastructure to deliver highly available and reliable web and e-commerce systems.

    February, 2024

  • Practice Rate Trebd BYOD RB 450x450 - Bring Your Own Device Best Practices 2024

    Bring Your Own Device Best Practices 2024

    When iOS and Android smartphones were widely available in the late 2000s, bringing your own device for work-related tasks became popular. Employees generally favored their devices over those issued by the company, because it was simpler not to carry two devices. This trend drove companies to develop rules and regulations to control the practice.

    March, 2024

  • Tech Trends 2024 - Worldwide Technology Trends 2024

    Worldwide Technology Trends 2024

    This study is designed to give business leaders insight into the adoption, investment, and customer experience for 15 technologies in each category. It provides a glimpse into how quickly an emerging technology is being adopted, how deeply more established technologies penetrate the market, and how positive the customer experience is with each of them. The study also delves into the specific types of solutions under consideration. By understanding the adoption trends, investment activity, and customer experience, decision-makers are in a better position to assess the potential risks and rewards of investing in each of these technologies. They also can gain insight into just how aggressively competitors and peers are investing in them.

    May, 2024

  • RB IT Spending Trends 450x450 - IT Spending Trends in Transportation and Logistics 2024

    IT Spending Trends in Transportation and Logistics 2024

    This report analyzes the IT characteristics of the transportation and logistics sector, along with the competitive threats posed by digital disruption. Based on our latest benchmarking survey, it provides key metrics for the sector organizations. We conclude with the outlook for increased IT spending and staffing in the sector in the coming years.

    August, 2024

  • ISS 2024 Product Image Chp 15 450x450 - IT Spending and Staffing Benchmarks 2024/2025: Chapter 15: IT Services and Solutions

    IT Spending and Staffing Benchmarks 2024/2025: Chapter 15: IT Services and Solutions

    Chapter 15 provides IT spending and staffing statistics for the IT services and solutions sector. This category includes software companies, SaaS providers, systems integrators, IT solution providers, business process outsourcing firms, and other providers of IT services and solutions. There are 49 organizations in the sample, ranging in size from around $50 million to over $100 billion in annual revenue.

    September, 2024

  • ISS 2024 Product Image Chp 43 450x450 - IT Spending and Staffing Benchmarks 2024/2025: Chapter 43: Logistics

    IT Spending and Staffing Benchmarks 2024/2025: Chapter 43: Logistics

    Chapter 43 provides benchmarks for logistics providers. The 21 respondents in this sample range in size from $52 million to about $100 billion. This subsector is comprised of logistics companies that transport goods, including refined petroleum distributors, national moving or courier companies, freight transportation companies, supply chain logistics providers, and other logistics companies.

    September, 2024

  • ISS 2024 Product Image Chp 05 450x450 - IT Spending and Staffing Benchmarks 2024/2025: Chapter 5: Discrete Manufacturing

    IT Spending and Staffing Benchmarks 2024/2025: Chapter 5: Discrete Manufacturing

    Chapter 5 provides benchmarks for discrete manufacturing organizations. Discrete manufacturers are defined as those where the production process adds value by fabricating or assembling individual (discrete) unit production. This category includes manufacturers of consumer products, athletic equipment, industrial equipment, telecommunications equipment, aerospace products, furniture, auto parts, electrical parts, medical devices, and electronic devices, among other products. The 79 respondents in this sample range in size from a minimum of about $50 million to over $300 billion in annual revenue.

    September, 2024

  • Product Image Lithium 450x450 - Huge Lithium Mine in Nevada Sparks Economic Optimism and Environmental Debate

    Huge Lithium Mine in Nevada Sparks Economic Optimism and Environmental Debate

    Thacker Pass in Nevada, home to the world's largest lithium deposit, promises economic growth with 2,000 jobs while raising environmental and social concerns. This project could reshape the global supply chain for renewable energy and tech industries.

    December, 2024

  • Trend in Communications System 2 450x450 - Communications System Support Staffing Ratios 2023

    Communications System Support Staffing Ratios 2023

    Hybrid work is making communications support more complicated, as workers move beyond email and texting to video conferencing and enterprise social media groups. Because of the rise of consumerization, employees and customers are demanding more immersive experiences, even virtual reality. Cloud-based communication and the rise of artificial intelligence are also changing the role of the communications support staff members. All of this is set to put greater demands on corporate communications in 2023.

    June, 2023

  • RB Featured Image Outsourcing Services v1 450x450 - System Implementation/Integration Outsourcing Trends and Customer Experience 2023

    System Implementation/Integration Outsourcing Trends and Customer Experience 2023

    System implementation/integration outsourcing is the use of an external service provider to assist in implementing new systems, which often includes integration with other new or existing systems. A systems integration (SI) firm can help or be responsible for some or all of the following: identifying system requirements, understanding and redesigning business processes, selecting a new system, and deploying the system.

    November, 2023

  • Outsourcing Frequency Application Developement 450x450 - Application Development Outsourcing Trends and Customer Experience 2024

    Application Development Outsourcing Trends and Customer Experience 2024

    The demand for applications is constantly increasing due to digital transformation, changing business needs, and the surge in generative AI.

    February, 2024

  • Practice Rate Tend Website Accessibility 450x450 - Worldwide IT Spending and Staffing Outlook for 2024

    Worldwide IT Spending and Staffing Outlook for 2024

    Our forecast for enterprise IT spending in 2024 is partly sunny, with a chance of strong headwinds. With stronger-than-expected economic data in the US and Europe and easing inflation, the world economy in most regions looks poised for the soft landing that central banks were aiming for. Our survey shows that IT budgets will continue to grow, and enterprises expect a slightly better 2024 than 2023. The worldwide outlook is cautiously optimistic.

    March, 2024

  • Practice adoption Stages Data Governance 450x450 - Data Governance Best Practices 2024

    Data Governance Best Practices 2024

    Businesses are increasingly implementing and embracing digital solutions to optimize enterprise processes and deliver value to customers. However, this digital transformation generates higher volumes of data. How do organizations manage this ever-increasing volume and variety of data? Data governance policies hold the solution. According to our IT Management Best Practices study, 82% of organizations have data governance policies in place this year.

    May, 2024