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  • Practice Adopotion Stages Cloud Governanced - Cloud Governance Best Practices 2022

    Cloud Governance Best Practices 2022

    Cloud governance is a set of policies and practices governing an organization’s use of cloud computing to enable new capabilities and optimize cloud cost, scalability, security, compliance, and interoperability. Cloud governance should be top of mind for several organizations because it provides a complete overview of an organization’s cloud resources and how they should be managed. It is not surprising that many organizations see the vital role cloud governance plays in their daily operations, and practice rates are high compared with most best practices in our annual study.

    November, 2022

  • Trend in Applications - Application Developer Staffing Ratios 2022

    Application Developer Staffing Ratios 2022

    The process of developing and maintaining enterprise applications is changing. Agile methodologies and DevOps are contributing factors to the decline in application developer staffing ratios. Low-code/no-code, rapid application development approaches that aim to reduce coding and application development times further reduce the need for developers. Developers still make up the largest portion of most IT organizations, and they are quite expensive. Therefore, IT leaders should assess their developer needs in order to optimize their personnel budgets.

    November, 2022

  • Desktop - Desktop Support Outsourcing Trends and Customer Experience 2022

    Desktop Support Outsourcing Trends and Customer Experience 2022

    The question of whether to turn over the desktop support function to a service provider is a critical and surprisingly complicated one. Our research shows there is a strong cost advantage to outsourcing the desktop support function, but other factors, including giving up control, can lead to problems. Nevertheless, 51% of IT organizations are outsourcing at least some of their desktop support function, making this one of the most popular functions to outsource, according to our annual IT Outsourcing Statistics study.

    October, 2022

  • Digital Workplace Technologies - Digital Workplace Technologies Adoption Trends and Customer Experience 2022

    Digital Workplace Technologies Adoption Trends and Customer Experience 2022

    Digital workplace technologies are a set of tools and electronic capabilities that allow workers to communicate and collaborate virtually from anywhere. They are used to create the digital workplace, which integrates the technologies into a single environment. These tools took on additional significance during COVID-19 lockdowns but remain important as many companies have adopted more hybrid work since seeing how well it worked during lockdowns.

    October, 2022

  • RB Featured Image for website - Oracle Charging Ahead with Cerner Integration but Big Hill to Climb

    Oracle Charging Ahead with Cerner Integration but Big Hill to Climb

    It’s been almost a year since Oracle announced its costly acquisition of Cerner, a giant provider of digital systems to healthcare companies. But it’s been a difficult year with more challenges ahead. The $28.4 billion acquisition closed in June. It’s the largest in Oracle’s history, nearly three times the size of its PeopleSoft acquisition in 2005. Oracle’s mission is to rewrite the Oracle Cerner electronic health record (EHR) system, add capabilities, and give it a modern, cloud-based foundation.

    October, 2022

  • DR IT Outsourcing - Organizations Increasingly Looking for Outside Help with Disaster Recovery

    Organizations Increasingly Looking for Outside Help with Disaster Recovery

    If there were ever any questions about the need for disaster recovery planning, those doubts were dispelled over the past few years. A worldwide pandemic, power outages, wars, and cyberattacks exposed those organizations that were not fully prepared to respond to those disruptions. But what if the IT organization does not have the resources or the capability to do it all in-house? This is why many organizations are turning to disaster recovery outsourcing providers to step into the gap. This Research Byte analyzes the five-year trend in DR outsourcing.

    September, 2022

  • IT Staffing RB europe - Tough Times in Europe Call for IT Budget Growth

    Tough Times in Europe Call for IT Budget Growth

    In recent years, Europe has been hit by a pandemic, double-digit inflation, and a war. The subsequent supply chain disruptions, shortages of food and fuel, and looming recession do not make anything any easier for IT organizations on the continent. Still, IT budgets are rising. Not necessarily at the pace of rampant inflation. But still more than typical in times of economic contraction. It is starting to become clear that most enterprises now view IT as a strategic resource in weathering uncertainty. IT is no longer seen as a cost center but as a strategic resource that can impact the top and bottom lines. This research byte is a brief description of some of the findings in our European IT Spending and Staffing Benchmarks 2022/2023 study.

    September, 2022

  • Featured Image Application Management Outsourcing Trends and Customer Experience  - Application Management Outsourcing Trends and Customer Experience 2022

    Application Management Outsourcing Trends and Customer Experience 2022

    As the application portfolio grows, the ongoing support for those systems can become a burden on the IT organization, leaving little time for developing and implementing new systems. In response, a growing number of organizations see outsourcing application management as an attractive option. Still, we are a long way from eliminating application management entirely from the IT organization.

    August, 2022

  • Capital Budgets Make Up Smallest Percentage of IT Spending Ever Featured Image - Capital Budgets Make Up Smallest Percentage of IT Spending Ever

    Capital Budgets Make Up Smallest Percentage of IT Spending Ever

    In contrast to the strong growth in nearly all IT spending metrics this year, IT capital budgets continue to fall as a percentage of total IT spending. Once a major indicator of the health of IT spending, capital spending has declined consistently as a percentage of total IT spending in the last 10 years as software as a service and the cloud have changed the way IT organizations do business. Across nearly all sectors, capital budgets are becoming less relevant. This research byte is a brief description of some of the findings in our IT Spending and Staffing Benchmarks 2022/2023 study.

    August, 2022

  • The Future of Money RB Featured Image - Cross-Border Commerce, Digital Currencies, and the Future of Money

    Cross-Border Commerce, Digital Currencies, and the Future of Money

    Traditional payment systems are proving to be too slow to accommodate increasing levels of e-commerce and cross-border transactions. And demands for faster payment processing will only increase as commerce enters the omniverse. This Research Byte outlines the factors driving the need for speed in financial transactions. We examine the benefits and drawbacks of one kind of digital currency—cryptocurrencies—and what the future of money could look like. We conclude with recommendations for enterprises to understand and prepare for the future of money.

    August, 2022

  • IT Vendor Governance BP 01 - IT Vendor Governance Best Practices

    IT Vendor Governance Best Practices

    IT vendor management is a function and set of practices that guide the selection, management, and assessment of IT suppliers to ensure that all parties comply with the terms of their contracts. IT supplier management has been a best practice for many years, but the disciplines have evolved. Traditional IT vendor governance practices are now inadequate to navigate the changing business ecosystem. The upshot is that most organizations need to transform their vendor governance programs. This Research Byte summarizes our full report on IT Vendor Governance Best Practices.

    August, 2022

  • Outsourcing Profile Newtork - Network Operations Outsourcing Trends and Customer Experience 2022

    Network Operations Outsourcing Trends and Customer Experience 2022

    Network operations is a mature but evolving outsourcing category with a wide assortment of top IT and telecom industry service providers competing with regional providers for market share. In addition, large equipment vendors are transforming their businesses beyond being manufacturing producers to delivering value-added network services. In doing so, they provide the network backbone to enterprise organizations as well as a growing variety of network services, including network design and planning, and even network support operations.

    July, 2022

  • Jamie Siminoff - An Innovator’s Story: Creating a Business for Lasting Success

    An Innovator’s Story: Creating a Business for Lasting Success

    Ring, the first provider of video doorbells, is an interesting case study in innovation. Jamie Siminoff founded the firm in 2013, and, despite walking away from an episode of Shark Tank with no money, grew it to disrupt the home security industry. He eventually sold Ring to Amazon in 2018 for over $1 billion. This Research Byte provides a summary of Siminoff’s keynote and fireside chat at Avasant’s Empowering Beyond Summit earlier this year.

    July, 2022

  • ISS RB 2 - Big Quit Hits IT

    Big Quit Hits IT

    In recent years, turnover has been low and steady among IT organizations. So when the “Big Quit” started to make headlines, the perception was that it was primarily led by lower-paid, less-educated workers looking for better pay. But as the headlines started referring to the “Big Quit” as the “Great Resignation,” it became clear that all types of employees in all types of jobs were leaving. Employees, driven by a combination of inflation, a need for more flexible or safer work environments, better work-life balance, the expense of childcare, and other personal reasons, were on the market for different job opportunities—even in IT. This research byte is a brief description of our findings on this subject in our IT Spending and Staffing Benchmarks 2022/2023 study.

    July, 2022

  • E Commerce Adoption and Customer Experience Profile 3.0 - System Implementation/ Integration Outsourcing Trends and Customer Experience 2022

    System Implementation/ Integration Outsourcing Trends and Customer Experience 2022

    The outsourcing of system implementation/integration is on the rise. Our report examines adoption trends and customer experience with system implementation/integration outsourcing. We report on the percentage of organizations outsourcing it (frequency) and the average amount of work outsourced (level). We also present data on the cost and service experience and how these trends differ by organization size and sector. We conclude with guidelines to consider when outsourcing this function.

    July, 2022