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  • Data Management RB - Data Management and Analytics Staffing Ratios 2023

    Data Management and Analytics Staffing Ratios 2023

    The amount of data that IT organizations need to manage is growing with no end in sight. Whether it be sensor data from IoT devices, social networking data, online advertising and e-commerce transactions, or multimedia files, the complexity of the data to be analyzed also is increasing. With the continued growth of data and its importance in the day-to-day activities of organizations, it is surprising that the data management and analytics function has decreased this year. After significant growth over previous years, this staffing ratio has declined to 5.5% in 2023 from 5.9% in 2022.

    July, 2023

  • Trend in Server Support Product image - Server Support Staffing Ratios 2023

    Server Support Staffing Ratios 2023

    The demand for server support administrators has been on a downward trend for a decade. Virtualization, automation, DevOps, and the cloud have made IT infrastructure easier to administer. As a result, the IT infrastructure support burden is lessening, although there are factors also working in the other direction. We examine those factors in this new report, part of our IT staffing series.

    April, 2023

  • Product image for ISS Euro 01 scaled - European IT Spending and Staffing Benchmarks 2023/2024: Chapter 1: Executive Summary

    European IT Spending and Staffing Benchmarks 2023/2024: Chapter 1: Executive Summary

    This chapter provides an overview of the key findings from the European study and describes the contents of the subsequent chapters. It also includes information on the study participants and the survey methodology.

    September, 2023

  • Outsourcing - IT Outsourcing Statistics 2023

    IT Outsourcing Statistics 2023

    IT leaders are expecting to increase their outsourcing budgets this year, and they expect to reap outsourcing benefits of streamlined processes and reduced operational costs. The study profiles outsourcing activity for 11 IT functions. For each IT function, we measure the frequency and level of outsourcing. We also look at the current plans of IT organizations to increase or decrease the amount of work they outsource. Finally, we examine the customer experience to assess whether organizations are successfully lowering costs or improving service through outsourcing.

    April, 2023

  • DevOps Enginer Staffing Ratios  - DevOps Engineer Staffing Ratios 2023

    DevOps Engineer Staffing Ratios 2023

    DevOps promises to optimize application development and maintenance processes, improving software quality and reducing development time and cost. As a result, IT organizations will be better able to meet the rapidly evolving needs of a business and achieve other strategic goals. Although DevOps engineers today represent a small portion of the total IT staff at most businesses, we anticipate that companies, especially those that develop much of their own software, will continue to expand their DevOps engineering staff.

    September, 2023

  • Supply Chain Disruptions Disrupt SCM Investments RB copy - Worldwide Technology Trends 2023

    Worldwide Technology Trends 2023

    This major study provides insight into the customer experience and adoption rates for 14 technologies that are top-of-mind for IT leaders worldwide. The study also delves into the satisfaction level of the customer experience and the specific types of solutions under consideration. With this information business leaders are in a better position to assess the potential risks and rewards of each of these technologies. They also can gain insight into just how aggressively competitors and peers are making these investments. Looking forward, we also explore 17 future and early adopter technologies.

    May, 2023

  • Practice adoption - IT Strategic Planning Best Practices 2023

    IT Strategic Planning Best Practices 2023

    With digital transformation well underway, organizations of all sizes and across multiple industry sectors are increasingly viewing information technology as essential in supporting business strategy. Organizations in these sectors face digital disruption, and it is difficult to see how they can respond without an IT strategic plan.

    September, 2023

  • New Tech for Grab Go Shopping - New Technologies for Grab-And-Go Shopping

    New Technologies for Grab-And-Go Shopping

    Autonomous, grab-and-go shopping is on the rise worldwide, with retailers searching for solutions to speed up store visits, increase customer satisfaction, boost sales, optimize store layouts, and deal with labor shortages. 

    May, 2023

  • RB Oracle - Oracle Racing to Catch Up with Focus on Generative AI

    Oracle Racing to Catch Up with Focus on Generative AI

    As Oracle's CloudWorld conference returned to Las Vegas this month, the question on many lips was: Since Oracle appeared to be a bit late to the generative AI party, will its aggressive focus allow it to catch up? It appears to be something of a theme for Oracle, which was famously late to the cloud (see below). Though, to be fair, the software and database giant is responding much more quickly and very aggressively to this scorching hot trend.

    September, 2023

  • Trend in Network Support copy - Network Support Staffing Ratios 2023

    Network Support Staffing Ratios 2023

    The COVID-19 pandemic increased the number of employees working from home. This accelerated an already increasing demand for network support staff brought on by cloud transformation and caused the number of network support personnel to spike in 2021. However, 2022 trends show a decrease in network support staffing to below pre-pandemic levels. This may be due to businesses reverting to “normal” operations, an increase in automation, a growth in other IT areas, or a combination of these and other factors.

    May, 2023

  • Ai Adoption Invetsment - AI Adoption Trends and Customer Experience 2023

    AI Adoption Trends and Customer Experience 2023

    The recent frenzy of interest in generative AI has changed the perception of artificial intelligence (AI). Once locked inside other processes, AI was often forgotten, as it powered everything from Internet of Things (IoT) devices, automation, and security. But generative AI shined a light on AI, not as an embedded technology, but as a driver of efficiency and creativity.

    May, 2023

  • IT Management Staffing  - IT Management and Administration Staffing Ratios 2023

    IT Management and Administration Staffing Ratios 2023

    When it comes to IT managers, it is important to find the “sweet spot.” Too many managers and the IT group can become top-heavy and bureaucratic; too few and IT staff members may feel unsupported and without direction. Overworked managers may be pulled in too many directions, and insufficient management resources may push management tasks on to workers who are ill-equipped to take on those roles.

    June, 2023

  • Trend in Communications System 2 - Communications System Support Staffing Ratios 2023

    Communications System Support Staffing Ratios 2023

    Hybrid work is making communications support more complicated, as workers move beyond email and texting to video conferencing and enterprise social media groups. Because of the rise of consumerization, employees and customers are demanding more immersive experiences, even virtual reality. Cloud-based communication and the rise of artificial intelligence are also changing the role of the communications support staff members. All of this is set to put greater demands on corporate communications in 2023.

    June, 2023

  • IOT Customer Experience  - Internet of Things Adoption Trends and Customer Experience 2023

    Internet of Things Adoption Trends and Customer Experience 2023

    The Internet of Things (IoT) is a maturing technology and for many years it has promised benefits such as lower labor costs, better tracking of assets, improved business processes, and efficient energy management. Indeed, IoT seems like a no-brainer technology for companies to invest in. By now, if the hype were to be believed, every product in the home would be “smart” and every machine in the enterprise would be replete with sensors. Instead, IoT lags behind most of the other technologies in our Technology Trends study in terms of new investment.

    June, 2023

  • Database Administration Staffing Ratios - Disaster Recovery Outsourcing Trends and Customer Experience 2023

    Disaster Recovery Outsourcing Trends and Customer Experience 2023

    Experiences over the past three years have revealed that many organizations were not adequately prepared for a worldwide pandemic from a business continuity perspective. But most enterprises responded by establishing remote working environments on short notice and built out the network infrastructure and security measures to support them. Now, emerging from pandemic lockdowns, most businesses are retaining these remote work capabilities, even if they are to support a hybrid work model. Businesses are now more resilient, not just in facing another pandemic but in supporting remote work in the event of other natural or man-made disasters.

    June, 2023