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  • IT Best Practices - Benchmarking Methods and Processes (Nov 2002)

    Benchmarking Methods and Processes (Nov 2002)

    The most important thing to bear in mind before initiating a benchmarking process is to determine what you want to learn and how you will use the newly acquired knowledge.

    November, 2002

  • Technology Trends - CRM Shortfalls

    CRM Shortfalls

    While business executives generally agree that technology has helped them strengthen relationships with their customers, more than half (55%) say that Customer Relationship Management (CRM) shortfalls can be attributed in part to inadequate support from top management.

    October, 2002

  • Technology Trends - The States vs. the Feds in the Internet Tax Debate (October 2002)

    The States vs. the Feds in the Internet Tax Debate (October 2002)

    With the rapid growth in retail sales over the Internet, governors and other state and local elected officials are concerned about the impact on sales tax revenues of shifting sales from local retail stores to Internet vendors.

    October, 2002

  • IT Best Practices - Controlling IT Security Costs

    Controlling IT Security Costs

    Developing an effective security management process is key to controlling costs and protecting your IT environment. This article provides key points for choosing between using integrated functionality in network devices and using a specialized functional appliances.

    October, 2002

  • IT Staffing - IT Staffing Trends in Organizations With ERP Applications in Place (Oct 2002)

    IT Staffing Trends in Organizations With ERP Applications in Place (Oct 2002)

    Many organizations will be facing the need to move their operations to an ERP system to stay competitive and to control costs. The challenges of bringing your company into the ERP world are manageable, as many other organizations have demonstrated, but it will require a major investment of management time, creativity, and effort.

    October, 2002

  • IT Spending Benchmarks - IT Spending and Management Patterns in Organizations With E-Commerce in Place (Oct 2002)

    IT Spending and Management Patterns in Organizations With E-Commerce in Place (Oct 2002)

    Businesses seeking to gain more control of their purchasing transactions are investigating B2B networks in the form of private exchanges.

    October, 2002

  • IT Spending Benchmarks - E-Commerce and Computer Network Data from the U.S. Census Bureau (October 2002)

    E-Commerce and Computer Network Data from the U.S. Census Bureau (October 2002)

    The latest data estimates retail e-commerce sales for 1Q02 at $9.849 billion, an increase of 19.3% from 1Q01.

    October, 2002

  • IT Best Practices - Eliminating Software Bugs Could Save Billions

    Eliminating Software Bugs Could Save Billions

    About two-thirds of users polled experienced significant software bugs last year; their organizations averaged 40 major and 49 minor bugs during that period. To better estimate the cost of bugs in the real world, researchers conducted case studies in the transportation and financial services sectors. 

    October, 2002

  • Technology Trends - E-Business at the Crossroads

    E-Business at the Crossroads

    Despite enormous potential, e-business and e-commerce companies have often been disappointed by the results obtained from their investments. The spectacular shakeout of the dot coms last year has emphasized this point. Even in light of these events, now is not the time to give up on e-business efforts. Nevertheless, E-business can only work if the organization is ready to embrace changes in its business methods.

    October, 2002

  • Research Bytes - Nearly One-Third of Polled Firms Have No Written IT Security Policy

    Nearly One-Third of Polled Firms Have No Written IT Security Policy

    A survey conducted in June 2002 by Computer Economics revealed that 30% of the organizations polled do not have written IT security policies in place, despite the fact that written policies are key to a successful security effort.

    October, 2002

  • Research Bytes - IT Contract and Consulting Providers Receive Mediocre Report Cards

    IT Contract and Consulting Providers Receive Mediocre Report Cards

    A newly released study conducted by Computer Economics indicates that most end user organizations do not feel their contract and consulting service providers are delivering as high a quality of service as they would like.

    October, 2002

  • Technology Trends - ROI for Collaborative Product Commerce

    ROI for Collaborative Product Commerce

    A new study shows that positive ROI for collaborative product commerce (CPC) is readily achievable. All respondents to the research survey reported significant savings in time and cost.

    October, 2002

  • IT Best Practices - North American Industry Classification System

    North American Industry Classification System

    The 1997 North American Industry Classification System (NAICS) is designed as a replacement for the 1987 Standard Industry Classification system.

    October, 2002

  • IT Best Practices - Managing the IT Benchmarking Process

    Managing the IT Benchmarking Process

    During economic downturns, many organizations cut their IT benchmarking activities in order to conserve resources. This may be prudent in many cases; however, it may lack wisdom in the long term. This article outlines key points to keep in mind in conducting an IT spending benchmark.

    September, 2002

  • Technology Trends - Do Open Operating Systems Pay Off in the Enterprise?

    Do Open Operating Systems Pay Off in the Enterprise?

    The combination of Microsoft’s animosity, technological improvements, and marketplace competition creates openings for an ever-increasing number of open operating systems. Considering these OS alternatives from the enterprise perspective shows that the various flavors of Linux offer some intriguing economic possibilities. 

    September, 2002