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Web/E-Commerce Staffing Ratios 2021
Web/e-commerce support staffing has been generally flat as a share of the typical IT staff over the past five years. But the COVID-19 pandemic has led to a substantial increase in digital interactions with customers, partners, and suppliers. Therefore, we expect staffing demands to increase for web/e-commerce personnel in the coming years. This Research Byte summarizes the five-year trend in web/e-commerce staffing ratios.
November, 2021
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IT Security Technology Adoption and Customer Experience 2021
Organizations in all industries and of all sizes need IT security technology, and with threats on the rise the investment rate is the highest of any category of technology that we track. However, return on investment is not as rosy, with security technology earning a moderate rating for ROI. This report examines adoption trends for IT security technology of all types, from basic capabilities such as firewalls and spam filtering to more advanced tools such as incident detection. We analyze the adoption rate, investment rate, and economic experience for security technology overall. We conclude with recommendations for ensuring the success of IT security technology investments.
November, 2021
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ERP Expands Footprint but Stumbles on ROI
Enterprise resource planning (ERP) systems have long been one of the most adopted and mature technologies that we track, and investment in new ERP capabilities remains high. But ERP systems are complicated to deploy, and many organizations have difficulty staying within budget. This Research Byte summarizes our full report on ERP Adoption Trends and Customer Experience.
August, 2021
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Too Many Companies Use Lax Data Classification Practices
Creating a formal classification scheme is an important element in managing data for security, disaster recovery, and retention purposes. Yet, many organizations fail to establish this important foundation. This Research Byte summarizes our full report on data classification and retention best practices.
July, 2021
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Vendor Discount Report July 2023
The largest and best discounts are often only offered to the vendors’ best customers, and buyers may find it difficult to determine whether the discount offered is typical or whether a better deal can be negotiated. The Vendor Discounts Report is designed to give procurement personnel, lessors, lessees, and departmental manager’s insight and guidance regarding current discount structures on a variety of categories of equipment in the marketplace.
July, 2023
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Vendor Discount Report April 2023
The largest and best discounts are often only offered to the vendors’ best customers, and buyers may find it difficult to determine whether the discount offered is typical or whether a better deal can be negotiated. The Vendor Discounts Report is designed to give procurement personnel, lessors, lessees, and departmental manager’s insight and guidance regarding current discount structures on a variety of categories of equipment in the marketplace.
April, 2023
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Vendor Discount Report April 2022
The largest and best discounts are often only offered to the vendors’ best customers, and buyers may find it difficult to determine whether the discount offered is typical or whether a better deal can be negotiated. The Vendor Discounts Report is designed to give procurement personnel, lessors, lessees, and departmental manager’s insight and guidance regarding current discount structures on a variety of categories of equipment in the marketplace.
April, 2022
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Server Support Staffing Ratios 2021
Although the demand for server support personnel has declined since 2012, in recent years there have been small increases, indicating a flattening of the staffing ratio. How many server support staff members does an organization need today? To answer that question, we provide four key benchmarks: server support staff as a percentage of the IT staff, users per server support staff member, physical servers per server support staff member, and OS instances per server support staff member. We provide these metrics for small, midsize, and large organizations. We also assess how industry sector can influence server support staffing metrics. We conclude with recommendations for improving server support productivity.
November, 2021
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Vendor Discount Report July 2021
The largest and best discounts are often only offered to the vendors’ best customers, and buyers may find it difficult to determine whether the discount offered is typical or whether a better deal can be negotiated. The Vendor Discounts Report is designed to give procurement personnel, lessors, lessees and departmental manager’s insight and guidance regarding current discount structures on a variety of categories of equipment in the marketplace.
July, 2021
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