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Residual Value Forecast December 2021
Our quarterly Residual Value Forecast (RVF) report provides forecasts for the following categories of IT equipment: desktop computers, laptops, network equipment, printers, servers, storage devices, and other IT equipment. It also includes residual values for other non-IT equipment in the following categories: copiers, material handling equipment (forklifts), mail equipment, medical equipment, test equipment, and miscellaneous equipment such as manufacturing machinery and NC machines. Residual Value Forecasts are provided for five years for end-user, wholesale, and orderly liquidation values (OLV) prices.
December, 2021
Residual Value Forecast November 2021
Our quarterly Residual Value Forecast (RVF) report provides forecasts for the following categories of IT equipment: desktop computers, laptops, network equipment, printers, servers, storage devices, and other IT equipment. It also includes residual values for other non-IT equipment in the following categories: copiers, material handling equipment (forklifts), mail equipment, medical equipment, test equipment, and miscellaneous equipment such as manufacturing machinery and NC machines. Residual Value Forecasts are provided for five years for end-user, wholesale, and orderly liquidation values (OLV) prices.
November, 2021
Help Desk Staffing Ratios 2021
The help desk not only plays a key role in maintaining user productivity, but it also serves as the day-to-day face of the IT organization. This report provides staffing benchmarks for the help desk (service desk). We look at the trend in help desk staffing over a five-year period and provide five benchmarks by organization size and sector: help desk staff as a percentage of the IT staff, users per help desk staff member, applications per help desk staff member, first-call resolution rate, and help desk tickets per end-user support staff member. Because companies organize the end-user support function in different ways, we also provide benchmarks for a combined help desk and desktop support staff. We conclude with recommendations on optimizing help desk staffing levels.
October, 2021
Vendor Discount Report – October 2021
The Vendor Discounts Report is designed to give procurement personnel, lessors, lessees and departmental manager’s insight and guidance regarding current discount structures on a variety of categories of equipment in the marketplace.
October, 2021
IT Spending and Staffing Benchmarks 2020-2021: Chapter 21: Food and Beverage Subsector Benchmarks
Chapter 21 provides benchmarks for food and beverage manufacturers. The 16 respondents in the sample range in size from $145 million to $2.2 billion in annual revenue. Food and beverage companies produce beverages, snack foods, meat products, seafood products, vegetables, dairy products, dietary supplements, and other consumable food products. Some are suppliers to other food manufacturers or to the food service industry, while many also distribute consumer products to retailers or direct to consumers. (49 pp., 30 fig.)
July, 2020
Database Administration Staffing Ratios 2021
As enterprises collect more data and connect more applications, they must ensure that data is secure, reliable, and accessible. But despite these increased demands, companies are restraining the growth in their database administration staff. This report helps IT managers determine whether they are keeping pace with industry standards by providing four benchmarks: database administrators (DBAs) as a percentage of the IT staff, DBAs as a percentage of the Data Center Group, users per DBA, and business applications per DBA. We present benchmarks for small, midsize, and large organizations and examine the influence by sector on these benchmarks. We conclude with best practices for optimizing DBA staffing.
October, 2021
Application Development Outsourcing Trends and Customer Experience 2021
The outsourcing of the application development function grew a noticeable amount in our annual IT Outsourcing Statistics study after two years being stuck at a lower percentage. Why the uptick? For starters, there is much going on in the application development universe. This report examines adoption trends and customer experience with application development outsourcing. We report on the percentage of organizations outsourcing it (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present data on the cost and service experience and on how these trends differ by organization size and sector. We conclude with guidelines to consider when outsourcing application development.
October, 2021