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Canada Digital Services: Accelerating Transformation, Strengthening Sustainability, and Driving Innovation
Canada’s digital services landscape is evolving rapidly as enterprises embrace AI, cybersecurity transformation, and cloud-first strategies to boost productivity and resilience. With increasing focus on upskilling to bridge the digital talent gap and partnerships with startups to deliver personalized experiences, Canadian firms are positioning themselves for sustained innovation. Additionally, strong government support for clean technologies and ESG-driven growth underscores Canada’s commitment to building a secure, sustainable, and digitally empowered economy.
November, 2025
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SAP S/4HANA Services 2025–2026 Market Insights™
The SAP S/4HANA Services 2025–2026 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any SAP S/4HANA services project. The report also highlights key challenges that enterprises face today.
December, 2025
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IT and Apps Managed Services Market Trends: Quarterly Report for CQ1 2023
In this quarterly report (Calendar Qtr 1, 2023), Avasant provides key information on IT Services Solution and Pricing Trends. The report covers market (buyer) perspective, macro trends from service provider community and finally, the pricing, solution and staffing trends in the space. The report covers trends across services including Infrastructure and Cloud Services, Application Services, and Digital Services. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research and data collection, as well as AvaMark Price Benchmarking database.
May, 2023
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Market Insights on Strategy Consulting and Big Four: An Analysis of Trends, Revenue, Growth, and Partnerships
This report traces the key business trends among the Big Four and Strategy Consulting firms during the pre-pandemic and post-pandemic periods (FY 2018 to FY 2023) to understand the revenue, head count, and business segment growth within these firms. It also looks at the changing ratios, such as revenue per employee, revenue per partner, and key leadership changes in different sectors. The report also explores in detail the strategic partnerships of different firms by geography, partnerships across different business service lines (ITO, BPO, and Digital), and key technologies in the past 12-18 months to evaluate how these firms are making attempts to focus on growth in the current times. Finally, the report highlights some key developments on the technology front by looking at the progress made in the generative AI (Gen AI) space by some of these organizations to improve their business capabilities and expedite overall growth.
April, 2024
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Business Process Services – Provider Trends CQ3 2024
In this quarterly report for CQ3 2024, Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures and market interactions.
March, 2025
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Business Process Services – Provider Trends CQ2 2025
In this quarterly report for CQ2 2025, Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. In this quarterly report, we cover 12 pure-play BPS providers or providers with BPS as a primary offering and all industry verticals and markets. The report covers trends across a gamut of business process services, including finance and accounting, hire-to-retire, supply chain and procurement, customer experience, and industry-specific services. The geographic coverage for the report is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures and market interactions.
October, 2025
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European IT Spending and Staffing Benchmarks 2023/2024: Chapter 9: Wholesale Distribution Sector Benchmarks
Chapter 9 provides benchmarks for wholesale distributors. The category includes wholesale distributors of building products, home improvement products, auto parts, industrial components, fuel supply, electronics, food and beverage, pharmaceuticals, and other products. The 18 respondents in the sample range in size from a minimum of about €60 million to €30 billion in revenue.
September, 2023
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European IT Spending and Staffing Benchmarks 2024/2025: Chapter 2: Composite Benchmarks
This chapter provides composite metrics for all survey respondents across all sectors and organization sizes. The sample includes 154 organizations and is stratified by size and sector as described in the survey methodology section. Respondents must have at least €50 million in annual revenue or IT spending greater than €1 million and maintain at least some operations in Europe. There is no upper limit on the size of survey respondents.
October, 2024
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European IT Spending and Staffing Benchmarks 2024/2025: Chapter 15: IT Services and Solutions Sector Benchmarks
Chapter 15 provides IT spending and staffing statistics for the IT services and solutions sector. This category includes software companies, SaaS providers, systems integrators, IT solution providers, business process outsourcing firms, and other providers of IT services and solutions. There are 28 organizations in the sample, ranging in size from around €50 million to over €25 billion in annual revenue.
October, 2024
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European IT Spending and Staffing Benchmarks 2025/2026: Chapter 26: Commercial Banking
Chapter 26 provides benchmarks for commercial banks. This subsector includes credit unions and community, regional, international, and national banks. The 17 respondents in this sample have annual revenues ranging from a minimum of about €80 million to over €40 billion.
September, 2025
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European IT Spending and Staffing Benchmarks 2025/2026: Chapter 9: Wholesale Distribution
Chapter 9 provides benchmarks for wholesale distributors. The category includes wholesale distributors of building products, home improvement products, auto parts, industrial components, fuel supply, electronics, food and beverage, pharmaceuticals, and other products. The 26 respondents in the sample range in size from a minimum of about €70 million to €80 billion in revenue.
September, 2025
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European IT Spending and Staffing Benchmarks 2025/2026: Chapter 2: Composite Benchmarks
This chapter provides composite metrics for all survey respondents across all sectors and organization sizes. The sample includes 157 organizations and is stratified by size and sector as described in the survey methodology section. Respondents must have at least €50 million in annual revenue or IT spending greater than €1 million and maintain at least some operations in Europe. There is no upper limit on the size of survey respondents.
September, 2025
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Procurement Budgets, Staffing, and Process Metrics 2024/2025: Chapter 1: Executive Summary
This chapter provides an overview of the key findings from the full study and describes the contents of the subsequent chapters. It also includes information on the study participants and the survey methodology.
September, 2024
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Finance and Accounting Budgets, Staffing, and Process Metrics 2024/2025: Chapter 5: Energy and Utilities
Chapter 5 provides benchmarks for public utilities, oil and gas producers, service companies, and midstream distributors across all organization sizes. The respondents in this sector include public utilities (water, gas, and electric), integrated energy companies, upstream exploration and production companies, natural gas companies, pipeline operators, and other energy and utilities companies.
January, 2025
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Human Resources Budgets, Staffing, and Process Metrics 2024/2025: Chapter 9: Discrete Manufacturing
Chapter 9 provides benchmarks for discrete manufacturing organizations. Discrete manufacturers are defined as those where the production process adds value by fabricating or assembling individual (discrete) unit production. The category includes manufacturers of consumer products, athletic equipment, industrial equipment, telecommunications equipment, aerospace products, furniture, auto parts, electrical parts, medical devices, and electronic devices, among other products.
March, 2025
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