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  • IT Staffing - Database Staffing Benchmarks

    Database Staffing Benchmarks

    The increasing size and number of databases makes database administration and support a critical function in nearly every IT organization. But decision-makers may be hard-pressed to justify the support staff required to maintain the database infrastructure. How many personnel should be dedicated to data base for a company of our size? What is the typical ratio of database staff (full time equivalents, or FTE) to the total IT staff? How many headcount do other IT organizations dedicate to the database function? What are the economic returns for database software? This report provides benchmark metrics to answer these questions. (7 pp., 8 figs.)[Executive Summary]

    January, 2006

  • IT Staffing - Network Spending and Staffing Benchmarks

    Network Spending and Staffing Benchmarks

    This report provides benchmarks for network infrastructure spending as a percent of the total IT budget and network administration and support staff as a percent of the total IT staff, based on data collected in 2004-2005 from over 300 IT organizations in the U.S. and Canada. A high level analysis of the network hardware and software return on investment and total cost of ownership experiences of these IT organizations is also provided. (10 pp., 7 figs.)[Note: a newer version of these benchmarks exists: read the Executive Summary]

    January, 2006

  • IT Staffing - Help Desk Staffing Ratios by Organization Size and Industry

    Help Desk Staffing Ratios by Organization Size and Industry

    During 2004 and 2005, Computer Economics surveyed over 300 companies to determine help desk staffing ratios for companies in North America. The key metrics reported are help desk headcount as a percentage of total corporate employees at the median, 25th percentile, and 75th percentile. The ratios are broken down for small, medium, and large organizations and for three specific industries: banking, healthcare, and energy. Specific recommendations for improving the cost/performance of help desk personnel are also provided. (10 pp., 9 figs.)[Executive Summary]

    October, 2005

  • IT Staffing - Online Job Boards: Losing Favor as an IT Recruiting Tool?

    Online Job Boards: Losing Favor as an IT Recruiting Tool?

    Preliminary data from our 2005 IT study on high-level staffing issues points to an interesting trend in recruiting: it appears that many companies may be losing interest in online job boards and going back to more traditional recruiting methods, such as—surprisingly—the use of third-party recruiters.

    May, 2005

  • IT Staffing - IS Staffing Changes by Organizational Size

    IS Staffing Changes by Organizational Size

    While IS staffing trends over the past few years have been somewhat negative, 2003 is turning out to be the worst of the worst. This article provides an overview of how an organization’s revenues impact changes in IS staff size, and illustrates the trends over the past four years. The data will clearly show that the size of an organization (based on revenues) can often have a significant impact on staffing trends. We examine three sizes of organizations:

    June, 2003

  • IT Staffing - IT Staffing Trends: A Rocky Road Continues for 2003 (1Q03)

    IT Staffing Trends: A Rocky Road Continues for 2003 (1Q03)

    Recent surveys indicate that IT staffing levels will remain relatively flat in 2003 and many organizations are struggling with "burnout" among their technical staff.

    March, 2003

  • IT Staffing - Rising Discontent Evident in the IT Work Environment

    Rising Discontent Evident in the IT Work Environment

    Computer Economics asked over 50 IT professionals questions regarding their working life and compensation trends. In many ways their attitudes reflect a growing trend of discontent among IT workers.

    December, 2002

  • IT Staffing - Increasing ROI for Training (Dec 2002)

    Increasing ROI for Training (Dec 2002)

    Training expenditures as a percentage of annual payroll continues an upward trend, while total hours of training per employee continues a downward trend.

    December, 2002

  • IT Staffing - IT Staffing Trends in Organizations With ERP Applications in Place (Oct 2002)

    IT Staffing Trends in Organizations With ERP Applications in Place (Oct 2002)

    Many organizations will be facing the need to move their operations to an ERP system to stay competitive and to control costs. The challenges of bringing your company into the ERP world are manageable, as many other organizations have demonstrated, but it will require a major investment of management time, creativity, and effort.

    October, 2002

  • IT Staffing - More Graduates Does Not Mean More IT Workers

    More Graduates Does Not Mean More IT Workers

    The challenge of finding good professional help is holding many companies back from implementing new IT applications. We have heard a wide range of estimates for the shortage of high-tech workers and reject the extreme projections that there will be over 1 million fewer workers than needed in the next two to three years.

    September, 2002

  • IT Staffing - Employee Injuries in Computer Services (May 2002)

    Employee Injuries in Computer Services (May 2002)

    Compared to other occupational areas, IT professionals are still relatively injury free. However, there is still an incidence of work-related injuries in computer and data processing services organizations. 

    September, 2002

  • IT Staffing - Job Security a Concern Among Workers

    Job Security a Concern Among Workers

    With the economy still teetering, American workers are increasingly concerned about their next paycheck. According to the First Quarter 2002 Principal Financial Well-Being Index, a national survey of more than 1,500 workers, 50 percent of those surveyed in January ranked job security as the most important issue, increasing steadily over the past three-quarters.

    September, 2002

  • IT Staffing - Telecommuting on the Rise in NYC Area

    Telecommuting on the Rise in NYC Area

    A survey by the New York Times Job Market found that both job seekers and hiring managers in the New York metropolitan area see telecommuting as a growing trend. One in five hiring managers (19%) say their company allows telecommuting. However, more than one-third of hiring managers (35%) expect more telecommuters in the workforce one year from now. "Because of September 11, they're asking for it more than ever, because of safety concerns," says one hiring manager.

    September, 2002

  • IT Staffing - Preserving IT Talent

    Preserving IT Talent

    With an eye on economic recovery, businesses today depend on information technology to drive new opportunities more than ever before. Oftentimes, IT organizations are expected to create, execute, and deliver projects in three months rather than three quarters. It’s no wonder that employee retention continues to dominate the vital issues list across IT disciplines. IT organizations do not have the time that it typically takes to backfill crucial positions, nor can they afford to bear the cost of recruiting and training replacements.

    September, 2002

  • IT Staffing - Manager Attitudes Toward Change (May 2002)

    Manager Attitudes Toward Change (May 2002)

    A recent national survey of over 5,000 mid-to-upper level managers found that most managers are very open to workplace change. This is good news for executives who begin reorganizations with the widely held belief that people tend to resist workplace change.

    September, 2002