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Business Process Services – Provider Trends CQ2 2025
In this quarterly report for CQ2 2025, Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. In this quarterly report, we cover 12 pure-play BPS providers or providers with BPS as a primary offering and all industry verticals and markets. The report covers trends across a gamut of business process services, including finance and accounting, hire-to-retire, supply chain and procurement, customer experience, and industry-specific services. The geographic coverage for the report is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures and market interactions.
October, 2025
AI Governance and Ethical Adoption: A Roadmap for Enterprises
With over 60% of enterprises integrating generative AI into core operations, the urgency for responsible governance has never been greater. Generative AI is revolutionizing how businesses operate, make decisions, and engage with customers—unlocking new efficiencies, innovations, and competitive advantages. But with this transformation comes risk.
October, 2025
Multisourcing Service Integration 2022–2023 Market Insights™
The Multisourcing Service Integration 2022–2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact in the future for any MSI projects. The report also highlights key challenges that enterprises face today.
April, 2023
Salesforce Services 2023 Market Insights™
The Salesforce Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any Salesforce project. The report also highlights key challenges that enterprises face today.
June, 2023
Claims Processing Business Process Transformation 2023 RadarView™
The Claims Processing Business Process Transformation 2023 RadarView™ helps organizations in identifying strategic partners for claims processing services by offering detailed capability and experience analyses of service providers in this space. It provides a 360-degree view of the service providers across practice maturity, domain ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right claims processing services partner. The 66-page report highlights top supply-side trends in the claims processing services space and Avasant’s viewpoint.
September, 2023
Generative AI-based Security Tools are, in Effect, Fighting Fire with Fire
Following the cultural and technological explosion brought forth by the launch of OpenAI’s ChatGPT last fall, the security industry has seen enormous investment in technologies for large language models (LLMs), such as generative AI. While players like Google and Microsoft have launched new generative AI security products, IBM, CrowdStrike, and Tenable have integrated features into their existing products. Though each product has its own capabilities, the focal point is to automate threat hunting and prioritize breach alerts. However, the rise of generative AI also includes the opportunity for threat actors. It has potentially lowered the barrier of entry for cybercriminals to develop sophisticated business email compromise phishing campaigns, find and exploit zero-day vulnerabilities, probe for critical infrastructure, create and distribute malware, and much more.
November, 2023
Property and Casualty Insurance Management Software 2023 RadarView Scan™
Avasant’s Property and Casualty Insurance Management Software 2023 RadarView Scan™ helps enterprises in evaluating key vendors providing P&C insurance management software. The 29-page report also highlights how vendors leverage their capabilities to provide P&C insurance management services to address these challenges.
December, 2023
Healthcare Payor Digital Services 2024 RadarView™
The Healthcare Payor Digital Services 2024 RadarView™ can help healthcare payor enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 83-page report also highlights top market trends in the healthcare payor industry and Avasant’s viewpoint.
March, 2024
Applied AI Services 2024 Market Insights™
The Applied AI Services 2024 Market Insights assists organizations in identifying important demand-side trends that are expected to have a long-term impact on their AI projects. The report also highlights the key challenges enterprises face today in this space.
April, 2024
Cloud Platforms 2024 Market Insights™
The Cloud Platforms 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any cloud adoption project. It also provides insights into the key use cases addressed by enterprises across various industries.
June, 2024
Cloud Customer Relationship Management Suites 2024 RadarView™
The Cloud Customer Relationship Management Suites 2024 RadarView™ assists organizations in identifying strategic partners for CRM adoption by providing a detailed analysis of key cloud CRM vendors across product maturity, enterprise adaptability, and innovation road map. The 46-page report highlights top supply-side trends in the cloud CRM suites space and Avasant’s viewpoint.
July, 2024
Cybersecurity in the Era of Robotics
Recent advances in AI have led to the development of specialized robots that can perform tasks previously thought to be exclusive to humans, including visual perception, speech recognition, and decision-making. However, as the world prepares for a deluge of humanoids, the wide adoption of robots presents unique cybersecurity threats, from data interception to device hijacking. Many are due to a lack of native cybersecurity features in robotic equipment and related technologies, such as the IoT. Hence, to fully capitalize on the potential of robotics, government, industry, and academia are collaborating to strengthen security in every robotic development and deployment area.
September, 2024
Generative AI Services 2024 Market Insights™
The Generative AI Services 2024 Market Insights assists organizations in identifying important demand-side trends that are expected to have a long-term impact on their Gen AI projects. The report also highlights the key challenges enterprises face today in this space.
October, 2024
From Reactive to Proactive: The Rise of AI-Powered MSSP Platforms
The increasing sophistication and frequency of cyber threats, coupled with the growing complexity of IT environments, have driven managed security service providers (MSSPs) to evolve their strategies. As organizations demand more tailored and proactive cybersecurity solutions, MSSPs are adopting innovative, platform-led approaches to meet these needs. This evolution reflects a broader industry shift toward integrated, AI-driven platforms that deliver seamless, scalable, and context-aware security operations. This Research Byte explores these trends, focusing on Orange Cyberdefense’s Core Fusion platform as a prime example of how MSSPs are redefining the cybersecurity landscape, as the company shared during its Analyst Day on November 26, 2024.
December, 2024
CX Center Business Process Transformation 2024–2025 Market Insights™
The CX Center Business Process Transformation 2024–2025 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any CX center services project. The report also highlights key challenges that enterprises face today.
December, 2024