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  • thumbnail 22 450x450 - From Scale to Intelligence: How the Capgemini-WNS Deal Redefines the M&A Playbook for Business Process Services

    From Scale to Intelligence: How the Capgemini-WNS Deal Redefines the M&A Playbook for Business Process Services

    In the rapidly evolving business process outsourcing landscape, July 7, 2025, marked a significant moment that could reshape industry dynamics. Capgemini’s $3.3B acquisition of WNS Holdings represents more than another mega-deal; it signals the start of the end of the and the dawn of intelligence-powered transformation in business process transformation services.

    July, 2025

  • thumbnail 42 450x450 - Beyond the Balance Sheet: ESG-Driven Divestitures

    Beyond the Balance Sheet: ESG-Driven Divestitures

    When a global consumer goods company divested its plastics-heavy packaging division last year, the move wasn’t just about cutting costs—it was about cutting carbon. This wasn’t just a business decision; it was a bold statement about priorities. In the fast-changing world of corporate strategy, ESG-driven divestitures are flipping the script, proving that letting go of the wrong assets can mean holding on to what really matters.

    August, 2025

  • RV image 3 450x450 - Utilities Digital Services 2025 RadarView™

    Utilities Digital Services 2025 RadarView™

    The Utilities Digital Services 2025 RadarView™ can help enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation. The 83-page report also highlights top supply-side trends in the utilities digital services space and Avasant’s viewpoint.

    August, 2025

  • MI Image 5 450x450 - Network Managed Services 2025 Market Insights™

    Network Managed Services 2025 Market Insights™

    The Network Managed Services 2025 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any network modernization projects. The report also highlights key network modernization challenges that enterprises face today.

    September, 2025

  • thumbnail 10 1 450x450 - Modeling Total Cost of Ownership (TCO) for Virtualized CRM Platforms with Dynamic Usage Pricing

    Modeling Total Cost of Ownership (TCO) for Virtualized CRM Platforms with Dynamic Usage Pricing

    As enterprises accelerate digital transformation, the cost structures of CRM platforms have become less predictable, challenging procurement leaders to rethink how Total Cost of Ownership (TCO) is modeled. In particular, the variable costs related to AI-enhancements are still in early stages as providers test market acceptance. These platforms not only enhance customer engagement but also enable scalable growth and operational agility. However, the shift toward dynamic, usage-based pricing, where costs fluctuate based on real-time consumption, has disrupted traditional procurement models and introduced new forecasting complexities for CIOs and CFOs.

    October, 2025

  • Life and Annuities Digital Services 2023 2024 1 - Life and Annuities Insurance Digital Services 2023–2024 Market Insights™

    Life and Annuities Insurance Digital Services 2023–2024 Market Insights™

    This report identifies key demand-side trends in the life and annuities (L&A) insurance space that can help enterprises fine-tune their digital strategies. It also provides an overview of enterprise challenges in this space based on Avasant’s assessment.

    July, 2023

  • DataCenterManagedServices2023 24 - Data Center Managed Services 2023–2024 Market Insights™

    Data Center Managed Services 2023–2024 Market Insights™

    The Data Center Managed Services 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any data center management projects. The report also highlights key data center management challenges that enterprises face today.

    November, 2023

  • RB Featured Image for website 1 450x450 - Gulf Cooperation Council (GCC) Region Digital Services 2024 Market Insights™

    Gulf Cooperation Council (GCC) Region Digital Services 2024 Market Insights™

    The Gulf Cooperation Council (GCC) Region Digital Services 2024 Market Insights assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital projects in the GCC region. The report also highlights key challenges that enterprises face today.

    February, 2024

  • Market insights Product Image IOT - Internet of Things Services 2024 Market Insights™

    Internet of Things Services 2024 Market Insights™

    The Internet of Things Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any IoT projects. The report also highlights key IoT challenges that enterprises face today.

    April, 2024

  • Market insights Product Image Utilities Digital Services 450x450 - Utilities Digital Services 2024 Market Insights™

    Utilities Digital Services 2024 Market Insights™

    The Utilities Digital Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the utilities industry. The report also highlights key challenges that enterprises face today in this space.

    July, 2024

  • Product Image From Connection to Cognition - From Connection to Cognition: The Evolution of Smart Physical Devices with Generative AI

    From Connection to Cognition: The Evolution of Smart Physical Devices with Generative AI

    Since its inception, the landscape of physical devices has dramatically transformed. Initially simple, connected tools that synced data and enabled remote control have now evolved into a sophisticated, intelligent ecosystem driven by generative AI (Gen AI). This evolution is revolutionizing how devices interact with the world, transforming them from basic utilities into dynamic, responsive entities that reshape our interactions and experiences. Enterprises must recognize the potential of Gen AI-powered devices to enhance operational efficiency, drive innovation, and provide a competitive edge in an increasingly digital marketplace.

    November, 2024

  • Cover Q2 2024 450x450 - Business Process Services – Provider Trends CQ2 2024

    Business Process Services – Provider Trends CQ2 2024

    In this quarterly report for CQ2 2024, Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures and market interactions.

    January, 2025

  • thumbnail 4 450x450 - From Energy to Intelligence: Saudi Arabia’s Next Big Export

    From Energy to Intelligence: Saudi Arabia’s Next Big Export

    Saudi Arabia’s HUMAIN initiative, backed by the Public Investment Fund (PIF), marks a bold and distinctive leap in the global AI race, positioning the country as a serious contender in sovereign AI development. What sets HUMAIN apart is its centralized governance model, distinct from the more decentralized or private sector-led models in countries such as the UAE and the US.

    May, 2025

  • thumbnail 23 450x450 - Proactive Risk Management in Complex Vendor Networks

    Proactive Risk Management in Complex Vendor Networks

    Working with multiple vendors offers key advantages, such as cost savings and quality improvements. More importantly, engaging multiple vendors helps reduce reliance on a single supplier, which protects the organization from potential supply chain disruptions, financial instability, or operational failures on behalf of one vendor. However, this benefit comes with the challenge of managing a more complex network of vendor relationships. To mitigate risks effectively in a multi-vendor environment, businesses need clear contract management, strategic vendor selection, greater transparency, and rigorous performance monitoring. Balancing risk reduction with operational efficiency is key to ensuring successful mitigation without disrupting the organization.

    July, 2025

  • thumbnail 43 450x450 - Bridging Sourcing Cultures in Mergers: A Roadmap to Sustainable Integration

    Bridging Sourcing Cultures in Mergers: A Roadmap to Sustainable Integration

    When organizations merge, sourcing functions often become a hidden fault line—not due to systems or spend categories, but because of deeply embedded cultural differences. Avasant’s Six-Pillar Organizational Change Management (OCM) Framework enables successful cultural integration in sourcing, turning potential friction into a platform for growth.

    August, 2025