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Business Process Services – Provider Trends CQ4 2024
In this quarterly report for CQ4 2024, Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures and market interactions.
April, 2025
Enhancing Project Success through Effective Onboarding
Starting a new job can be both exciting and challenging, especially when it comes to understanding the specifics of a new project. A well-structured project-specific onboarding process is essential for ensuring new hires are adequately prepared and confident in their roles. This article explores the importance of project-specific onboarding and how it differs from general company-wide onboarding. It details our approach to creating a dynamic and engaging onboarding experience, which includes comprehensive orientation, interactive training sessions, mentorship, gradual integration, and regular feedback. By prioritizing project-specific onboarding, we aim to foster a positive and productive work environment that benefits both the individual and the team, ultimately driving the project's overall success.
August, 2025
Post-Merger IT Contract Governance: A Strategic Blueprint for Value Realization
Digital engineering is undergoing a paradigm shift, fueled by the infusion of AI, cloud, IoT, and edge computing across industries. From transforming vehicles into rolling computers to enabling immersive media experiences and reshaping healthcare delivery, AI is no longer an auxiliary tool; it has become the foundation of innovation. This wave is not just about incremental gains; it is redefining industries, business models, and consumer experiences at scale.
September, 2025
Policy Harmonization for IT Procurement: Alignment Across Entities
Despite the European Union’s push for smarter procurement, over 55% of public tenders still prioritize price alone—leaving innovation and sustainability on the sidelines. This signals a pressing need for harmonized IT procurement policies that unlock broader strategic value. When aligned across entities, IT procurement policies can deliver powerful outcomes: cost savings, lower compliance risks, streamlined operations, and accelerated innovation. For organizations operating across diverse structures—whether multinational corporations, government agencies, or academic institutions—policy harmonization isn’t just beneficial, it’s essential.
October, 2025
Contract Harmonization in Mergers and Acquisitions: Strategies for Seamless IT Integration
As enterprises pursue mergers and acquisitions (M&A) to expand market share and accelerate innovation, one critical success factor often remains under the radar: IT contract harmonization. Misaligned agreements can quietly erode deal value leading to duplicated services, compliance risks, and operational disruptions. In fact, up to 10% of projected synergies are lost due to poor contract alignment.
November, 2025
Integration Platform as a Service 2022 RadarView™ Scan
Avasant’s Integration Platform as a Service RadarView Scan helps enterprises in evaluating key vendors supporting enterprise adoption of integration platforms. It compares the capabilities of these vendors by conducting an in-depth analysis of the solutions developed, enterprise use cases addressed, and developments made. The 17-page report also highlights key business challenges and how iPaaS vendors mitigate these challenges with their offerings.
July, 2023
F&A Business Process Transformation 2023–2024 Market Insights™
The F&A Business Process Transformation 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any F&A outsourcing project. The report also highlights key challenges enterprises face today while outsourcing F&A processes.
February, 2024
Unlocking the Power of Zero Cost Transformation: Business Acceleration with Minimal Investment
Enterprises face the complex challenge of balancing IT investment for growth with maintaining operations amidst global economic uncertainties. The Zero Cost Transformation approach has emerged as a solution, emphasizing repurposing savings from streamlined processes to fund innovation. It involves leveraging cloud solutions and proprietary tools and aligning expenses with business outcomes. Additionally, enterprises should implement the Net Economic Value Added™ (NEVA) approach to assess transformation success, focusing on the impact of innovation on core operations rather than just technology cost reductions. It enables enterprises to navigate economic challenges by prioritizing sustained innovation-led growth over short-term cost efficiencies.
April, 2024
Benelux Digital Services 2024 RadarView™
The Benelux Digital Services 2024 RadarView™ can help Benelux enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 71-page report also highlights top market trends in the Benelux region and Avasant’s viewpoint.
July, 2024
Canada Digital Services 2024 RadarView™
The Canada Digital Services 2024 RadarView™ can help enterprises based in Canada craft a robust strategy based on regional outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation. The 86-page report also highlights top market trends in Canada and Avasant’s viewpoint on them.
November, 2024
DeepSeek Hype: All That Glitters Is Not Gold
DeepSeek-R1, a Chinese open-source AI model, is challenging Silicon Valley’s dominance by delivering high performance at a fraction of traditional costs. DeepSeek has redefined AI efficiency, slashing training costs to just $5.6 million. However, while its innovation is undeniable, concerns around transparency, data security, and ethical safeguards raise critical questions. This whitepaper explores DeepSeek’s disruptive potential, its implications for the global AI landscape, and the pressing need for responsible deployment before enterprises integrate it into high-stakes environments.
January, 2025
From Energy to Intelligence: Saudi Arabia’s Next Big Export
Saudi Arabia’s HUMAIN initiative, backed by the Public Investment Fund (PIF), marks a bold and distinctive leap in the global AI race, positioning the country as a serious contender in sovereign AI development. What sets HUMAIN apart is its centralized governance model, distinct from the more decentralized or private sector-led models in countries such as the UAE and the US.
May, 2025
Proactive Risk Management in Complex Vendor Networks
Working with multiple vendors offers key advantages, such as cost savings and quality improvements. More importantly, engaging multiple vendors helps reduce reliance on a single supplier, which protects the organization from potential supply chain disruptions, financial instability, or operational failures on behalf of one vendor. However, this benefit comes with the challenge of managing a more complex network of vendor relationships. To mitigate risks effectively in a multi-vendor environment, businesses need clear contract management, strategic vendor selection, greater transparency, and rigorous performance monitoring. Balancing risk reduction with operational efficiency is key to ensuring successful mitigation without disrupting the organization.
July, 2025
Beyond Efficiency: How GCCs Are Becoming Strategic Assets
Global Capability Centers (GCCs), once seen primarily as cost-effective back offices, are undergoing a profound transformation. Traditionally focused on transactional tasks and operational efficiency, GCCs are now emerging as strategic enablers that drive innovation, agility, and enterprise-wide value creation.
August, 2025
Beyond Digital Transformation: The AI-First Business Revolution
As companies worldwide grapple with AI implementation, a critical gap has emerged between executive ambitions and organizational reality, revealing the urgent need for a fundamental shift in how we approach AI-driven change.
August, 2025