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Typical IT Budget Increases Disguise Major Transformation in IT Departments
Many of the top line IT metrics from Avasant’s latest IT Spending and Staffing Benchmarks 2025/2026 study may look roughly the same as they have been for much of the last decade. On the surface, it is easy to say that this is another ho-hum, predictable year for IT departments. But a deeper dive shows significant transformation that’s underway. This Research Byte is a brief description of some of the findings in our IT Spending and Staffing Benchmarks 2025/2026 study.
August, 2025
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Breaking the Chains: Managing Long-Term Vendor Lock-In Risk in CRM Virtualization Executive Perspective
Customer Relationship Management (CRM) virtualization is now a strategic imperative for modern enterprises. It offers the promise of scalability, enhanced customer engagement, and operational efficiency. Yet beneath these gains lies an often-underestimated threat: vendor lock-in. As CRM platforms, such as Salesforce, become more deeply embedded into business processes, organizations can find themselves increasingly constrained technically, financially, and operationally by the very platforms intended to drive their AI evolution.
September, 2025
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Supply Chain Operations Services Business Process Transformation 2024 Market Insights™
The Supply Chain Operations Services Business Process Transformation 2024 Market Insights™ assists enterprises in identifying important demand-side trends that are expected to have a long-term impact on any supply chain operations services transformation engagement. The report also highlights key challenges that enterprises face today.
June, 2024
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Ciklum: Shaping the Future of Custom Product Development
Software and smart sensors are being used increasingly in products and services today. And not just in high-tech products. Even low-tech products are becoming smart products. And organizations in all industries are increasingly leveraging technology to better reach and serve customers, whether it be through e-commerce, mobile apps, or connected devices. As a result, product design, hardware design, and software development must all be done in coordination and collaboration. Ciklum is a leading provider in this custom product development space and is a Tech Innovator to watch.
November, 2023
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Application Development Outsourcing Trends and Customer Experience 2024
The demand for applications is constantly increasing due to digital transformation, changing business needs, and the surge in generative AI.
February, 2024
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Supply Chain Management Adoption Trends and Customer Experience 2024
Supply chain management (SCM) has become a hot topic in recent years. From grocery shelves running out of toilet paper and cleaning supplies during the pandemic, to shortages of semiconductors leading to auto dealers running out of cars to sell, to cargo ships lined up at the ports of Los Angeles and Long Beach, the term “supply chain” was on everyone’s lips. But given the resolution of global supply chain issues over the past year, what does this mean for future adoption and investments of SCM systems?
February, 2024
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Data Management and Business Intelligence Staffing Ratios 2025
Organizations are increasingly relying on data-driven strategic decisions to maintain a competitive edge, and the demand for actionable insights is skyrocketing. However, the sheer volume of data, driven by IoT, social media, and e-commerce, is overwhelming existing data management and business intelligence (DMBI) capabilities.
June, 2025
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ITIL Best Practices 2024
The Information Technology Infrastructure Library (ITIL) is a framework of best practices and processes designed to assist businesses in supporting, delivering, and improving their IT services. The primary goal of ITIL is to ensure that IT services align with business objectives and customer needs. Frequently adopted ITIL processes include incident management, change management, and problem management.
March, 2024
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IT Spending and Staffing Benchmarks 2023/2024: Chapter 12: Professional and Technical Services Sector Benchmarks
Chapter 12 provides benchmarks for professional and technical services organizations. The 48 respondents in the sample range in size from a minimum of about $50 million to about $40 billion in annual revenue. The sector includes firms that provide professional and technical services, including engineering, legal, accounting, financial advice, consulting, marketing, research, and other services.
July, 2023
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IT Spending and Staffing Benchmarks 2023/2024: Chapter 38: Higher Education Subsector Benchmarks
Chapter 38 provides benchmarks for higher-education institutions. The sector includes public and private colleges and universities, research universities, business and medical schools, and for-profit institutions. The 20 respondents in the sample have annual revenues ranging in size from about $50 million to about $8 billion.
July, 2023
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IT Spending and Staffing Benchmarks 2023/2024: Chapter 26: Industrial and Automotive Subsector Benchmarks
Chapter 26 provides benchmarks for industrial and automotive manufacturers. The 32 respondents in this subsector make auto parts, material handling equipment, engines, machinery, vehicles, and similar durable goods. The manufacturers in the sample range in size from about $50 million to over $100 billion in annual revenue.
July, 2023
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Multicloud and AI: Enabling Intelligent Workflows across Diverse Cloud Environments
Enterprises are adopting multicloud environments and AI-driven automation to enhance operational efficiency and flexibility. As multicloud adoption grows, challenges such as cost inefficiencies, migration complexities, and integration issues persist. Addressing these challenges, Oracle announced at Oracle CloudWorld 2024 the integration of its Exadata database with AWS, enabling seamless multicloud connectivity, improved latency, and optimized costs. Oracle also introduced over 50 role-based AI agents in its Fusion Cloud Applications Suite to automate repetitive tasks using AI capabilities that adapt to changes and improve over time. These initiatives align with industry efforts by SAP, Microsoft, and Workday in leveraging generative AI to streamline sales, service, finance, and supply chain management functions.
November, 2024
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European IT Spending and Staffing Benchmarks 2023/2024: Chapter 14: Construction and Trade Services Sector Benchmarks
Chapter 14 provides benchmarks for construction and trade services companies. The 14 respondents in the sample range in size from about €60 million to over €20 billion in annual revenue. The category includes engineering and construction companies, commercial, residential, and industrial construction contractors, shipbuilders, specialty contractors, environmental services firms, and other construction and trade services firms.
September, 2023
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The AI Agent Gold Rush: The Race to Monetization
Over the past six to eight months, AI agents have rapidly evolved from simple automation to advanced reasoning, transforming from a democratized tool to a premium enterprise asset. OpenAI’s domain-specific agents are setting new pricing benchmarks, while firms such as Salesforce and ServiceNow are pivoting toward AI-first models through acquisitions and product innovation. This research byte explores the rise of AI agents, the changing competitive landscape, and key considerations for enterprises looking to leverage and monetize this next wave of AI innovation.
March, 2025
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IT Spending Trends in the Education Sector 2024
The education sector faces many complex and interrelated socio-economic, political, and technological challenges. But the sector is crucial in shaping the future of society, requiring creative solutions to address these multifaceted problems. This report analyzes the unique IT characteristics of the education sector with its various subsectors. We conclude with the outlook for increased IT spending and staffing in the education sector in the coming years.
May, 2024
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