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Role of Application Developers is Changing Rapidly
In just five years, application developers as a percentage of IT staff have gone from making up nearly a quarter of the entire IT staff (23.1%) to only 14.2%. This significant drop is not necessarily a sign of mass layoffs of application developers. In fact, we have seen no evidence that fewer application developers are working in IT departments. However, it does signal a change in the overall makeup of IT departments and the changing role of the application developer. This research byte summarizes our full report, Application Developer Staffing Ratios.
Artificial Intelligence: Should Robots Have Rights? Part 2
The article examines advancements in AI and robotics, focusing on Tesla’s Optimus and Boston Dynamics’ Atlas. These robots now use AI to navigate, interpret emotions, and engage in lifelike conversations. As they become more human-like, ethical concerns emerge regarding robot rights, emotional dependency, workplace integration, and privacy. The article stresses the need for regulations to address these challenges and balance the integration of robots into society while protecting human autonomy.
October, 2024
Canada Digital Services: Utilizing Emerging Technologies to Power a New Era of Growth
Canada’s strong digitalization drive is accelerating generative AI (Gen AI) adoption, backed by significant federal government and Canadian enterprise investments. Efforts are intensifying to position Central Canada as a leading tech hub while expanding broadband access across the Northwest Territories and British Columbia’s remote and rural areas. With an increased emphasis on cybersecurity, addressing the digital talent divide, and advancing sustainability, the Canadian government and businesses are collaborating closely with service providers to develop innovative digital solutions and enhance the customer experience.
November, 2024
Advanced Networking: A Strategic Investment for the Future
Enterprises’ growing need for more data at faster speeds to support real-time analytics, generative AI, omnichannel communications, and other digital initiatives is driving the adoption of advanced networking technologies. While our survey shows companies achieving a strong ROI and substantial benefits, high upfront costs and complex integration can pose challenges for leaner industries. This Research Byte provides an overview of our full report, Advanced Networking Adoption Trends and Customer Experience.
December, 2024
SAP S/4HANA–Generative AI Confluence Drives Efficient Operations and Accurate Business Decisions
As enterprises seek to enhance operational efficiency and user experience, the integration of generative AI with SAP S/4HANA is gaining momentum. This is driving improvements in critical business processes such as procurement, financial management, supply chain optimization, and asset maintenance. Service providers are responding by developing tailored, industry-specific AI solutions through in-house efforts and collaboration with SAP and other technology partners. To maximize the ROI and reduce time to market, organizations are adopting phased implementation strategies, testing outcomes through proof of concepts, and leveraging service providers’ assets with preconfigured business processes.
December, 2024
Focusing on Mental Health and Data Privacy due to Changing Consumer Priorities
The content trust and safety industry is undergoing a transformative evolution fueled by technological advancements, shifting regulatory landscapes, and rising user expectations. Transparency and accountability are becoming core principles in moderation policies, with companies actively incorporating diverse perspectives to minimize bias and enhance fairness. The increasing focus on user safety has fostered stronger collaboration between platforms, regulatory bodies, and third-party organizations to combat pressing issues such as misinformation, hate speech, and child safety. In parallel, there is a growing recognition of the emotional toll on trust and safety teams, prompting companies to invest in robust mental health support programs. As platforms continue their global expansion, localized content strategies and multilingual moderation are emerging as critical priorities. These approaches address regional cultural sensitivities and ensure compliance with varying legal frameworks, underscoring the industry’s commitment to creating safer, more inclusive digital spaces.
January, 2025
Rethinking Global Payroll: The Move from Automation to Intelligence
As payroll evolves from a traditional back-office function into a strategic driver of business efficiency, the need for predictive rather than reactive payroll solutions becomes paramount. This whitepaper delves into the Neeyamo N’gage event in Bengaluru, which brought together global payroll leaders, HR executives, and industry analysts. Neeyamo showcased its approach to hyperlocal compliance, AI-driven automation, and end-to-end payroll orchestration. Key innovations presented at the event included Neeyamo NXT, an AI-driven payroll engine, and ScreenXchange, a decentralized background screening platform. The event showcased Neeyamo’s vision for autonomous payroll processing and real-time compliance.
April, 2025
Procurement Alchemy: Turning Compliance into Human Rights Gold
Human rights due diligence in procurement is not just a moral imperative but a legal necessity. Companies are increasingly held accountable for ensuring their supply chains are free from human rights abuses. This growing awareness is driven by international standards and local laws that mandate businesses to take proactive steps in identifying, preventing, and mitigating human rights risks within their supply chains. The importance of human rights due diligence cannot be overstated, as it safeguards the dignity and rights of individuals while protecting companies from reputational and legal risks.
May, 2025
Getting CRM Right Is Harder Than It Looks
CRM systems are one of the most widely adopted categories of enterprise applications. However, despite being a mature technology, businesses often struggle to realize its full potential, leading to low-value outcomes compared to other technologies. This Research Byte summarizes our full report, CRM Adoption Trends and Customer Experience.
June, 2025
Typical IT Budget Increases Disguise Major Transformation in IT Departments
Many of the top line IT metrics from Avasant’s latest IT Spending and Staffing Benchmarks 2025/2026 study may look roughly the same as they have been for much of the last decade. On the surface, it is easy to say that this is another ho-hum, predictable year for IT departments. But a deeper dive shows significant transformation that’s underway. This Research Byte is a brief description of some of the findings in our IT Spending and Staffing Benchmarks 2025/2026 study.
August, 2025
Breaking the Chains: Managing Long-Term Vendor Lock-In Risk in CRM Virtualization Executive Perspective
Customer Relationship Management (CRM) virtualization is now a strategic imperative for modern enterprises. It offers the promise of scalability, enhanced customer engagement, and operational efficiency. Yet beneath these gains lies an often-underestimated threat: vendor lock-in. As CRM platforms, such as Salesforce, become more deeply embedded into business processes, organizations can find themselves increasingly constrained technically, financially, and operationally by the very platforms intended to drive their AI evolution.
September, 2025
Supply Chain Operations Services Business Process Transformation 2024 Market Insights™
The Supply Chain Operations Services Business Process Transformation 2024 Market Insights™ assists enterprises in identifying important demand-side trends that are expected to have a long-term impact on any supply chain operations services transformation engagement. The report also highlights key challenges that enterprises face today.
June, 2024
Ciklum: Shaping the Future of Custom Product Development
Software and smart sensors are being used increasingly in products and services today. And not just in high-tech products. Even low-tech products are becoming smart products. And organizations in all industries are increasingly leveraging technology to better reach and serve customers, whether it be through e-commerce, mobile apps, or connected devices. As a result, product design, hardware design, and software development must all be done in coordination and collaboration. Ciklum is a leading provider in this custom product development space and is a Tech Innovator to watch.
November, 2023
Application Development Outsourcing Trends and Customer Experience 2024
The demand for applications is constantly increasing due to digital transformation, changing business needs, and the surge in generative AI.
February, 2024
Virtual and Augmented Reality Adoption Trends and Customer Experience 2024
Businesses are currently in the early stages of adopting virtual reality and augmented reality (VR/AR) solutions. While widespread adoption of VR/AR has not yet fully materialized, businesses are actively experimenting with these technologies.
February, 2024