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Rethinking Global Payroll: The Move from Automation to Intelligence
As payroll evolves from a traditional back-office function into a strategic driver of business efficiency, the need for predictive rather than reactive payroll solutions becomes paramount. This whitepaper delves into the Neeyamo N’gage event in Bengaluru, which brought together global payroll leaders, HR executives, and industry analysts. Neeyamo showcased its approach to hyperlocal compliance, AI-driven automation, and end-to-end payroll orchestration. Key innovations presented at the event included Neeyamo NXT, an AI-driven payroll engine, and ScreenXchange, a decentralized background screening platform. The event showcased Neeyamo’s vision for autonomous payroll processing and real-time compliance.
April, 2025
Procurement Alchemy: Turning Compliance into Human Rights Gold
Human rights due diligence in procurement is not just a moral imperative but a legal necessity. Companies are increasingly held accountable for ensuring their supply chains are free from human rights abuses. This growing awareness is driven by international standards and local laws that mandate businesses to take proactive steps in identifying, preventing, and mitigating human rights risks within their supply chains. The importance of human rights due diligence cannot be overstated, as it safeguards the dignity and rights of individuals while protecting companies from reputational and legal risks.
May, 2025
Getting CRM Right Is Harder Than It Looks
CRM systems are one of the most widely adopted categories of enterprise applications. However, despite being a mature technology, businesses often struggle to realize its full potential, leading to low-value outcomes compared to other technologies. This Research Byte summarizes our full report, CRM Adoption Trends and Customer Experience.
June, 2025
Typical IT Budget Increases Disguise Major Transformation in IT Departments
Many of the top line IT metrics from Avasant’s latest IT Spending and Staffing Benchmarks 2025/2026 study may look roughly the same as they have been for much of the last decade. On the surface, it is easy to say that this is another ho-hum, predictable year for IT departments. But a deeper dive shows significant transformation that’s underway. This Research Byte is a brief description of some of the findings in our IT Spending and Staffing Benchmarks 2025/2026 study.
August, 2025
Breaking the Chains: Managing Long-Term Vendor Lock-In Risk in CRM Virtualization Executive Perspective
Customer Relationship Management (CRM) virtualization is now a strategic imperative for modern enterprises. It offers the promise of scalability, enhanced customer engagement, and operational efficiency. Yet beneath these gains lies an often-underestimated threat: vendor lock-in. As CRM platforms, such as Salesforce, become more deeply embedded into business processes, organizations can find themselves increasingly constrained technically, financially, and operationally by the very platforms intended to drive their AI evolution.
September, 2025
Harnessing AI, Data Analytics, and Employer Branding for a Long-term Talent Attraction Strategy
With rising macroeconomic challenges, including wage inflation, talent shortages, and labor market competition, as well as increasingly demanding candidate expectations, talent executives are prioritizing the development of a robust talent pipeline and enhancing employer branding and candidate experience to foster long-term workforce sustainability. They are focusing on leveraging data-driven technologies, such as talent intelligence, predictive analytics, AI, ML, and candidate relationship management platforms, to optimize hiring strategies. Service providers are also enhancing their service and delivery capabilities across talent insights, candidate sourcing, experience, and upskilling through partnerships. They are investing in workflow automation and generative AI solutions to enhance recruiter productivity, as well as frameworks and services to support enterprises’ technology and AI investments. Both demand-side and supply-side trends are covered in our Talent Acquisition Business Process Transformation 2025–2026 Market Insights™ and Talent Acquisition Business Process Transformation 2025–2026 RadarView™, respectively.
December, 2025
Open Innovation – The Catalyst for Transforming India’s Technology Ecosystem
This report, developed in collaboration with nasscom, assesses the status of Open Innovation (OI) in India and its global context. It explores investments and initiatives by the Indian government, industry bodies, and the private sector to promote OI. The report identifies India’s potential to rank in the top 10 for global innovation, emphasizing OI’s role in addressing local needs, fostering inclusivity, and supporting innovative ventures. It provides recommendations for advancing OI and highlights opportunities for collaboration across sectors, including corporates, academia, and government agencies.
November, 2023
Web Operations Outsourcing Trends and Customer Experience 2024
Web operations outsourcing is one of the most popular types of managed services. Organizations of all kinds continue to expand their efforts in online marketing, website management, and e-commerce. This shift toward web-enabled business processes and e-commerce has prompted many companies to reassess their online strategies. In doing so, many have turned to managed service providers that can provide the needed expertise and a flexible, scalable infrastructure to deliver highly available and reliable web and e-commerce systems.
February, 2024
Virtual and Augmented Reality Adoption Trends and Customer Experience 2024
Businesses are currently in the early stages of adopting virtual reality and augmented reality (VR/AR) solutions. While widespread adoption of VR/AR has not yet fully materialized, businesses are actively experimenting with these technologies.
February, 2024
Application Developer Staffing Ratios 2025
In just five years, the ratio of application developers as a percentage of IT staff has significantly decreased, dropping from nearly a quarter of the entire IT staff (22%) to just 11.7%. Given the ever-increasing need for custom-built applications, how can we rationalize this counterintuitive trend?
June, 2025
Website Accessibility Best Practices 2024
Website accessibility means building and maintaining websites that anyone can use comfortably and effectively.
February, 2024
IT Spending and Staffing Benchmarks 2023/2024: Chapter 11: Healthcare Services Sector Benchmarks
Chapter 11 provides benchmarks for healthcare services companies. The 48 respondents in this sector include community hospital groups, multiregional hospital systems, healthcare systems, dental service organizations, university hospitals, long-term care facilities, and other healthcare organizations. These organizations range in size from a minimum of about $50 million to $10 billion in annual revenue.
July, 2023
IT Spending and Staffing Benchmarks 2023/2024: Chapter 37: Logistics Subsector Benchmarks
Chapter 37 provides benchmarks for logistics providers. The 19 respondents in this sample range in size from $52 million to about $50 billion. The sector is comprised of logistics companies that transport goods, including refined petroleum distributors, national moving or courier companies, freight transportation companies, supply chain logistics providers, and other logistics companies.
July, 2023
IT Spending and Staffing Benchmarks 2023/2024: Chapter 1: Executive Summary
The Computer Economics IT Spending and Staffing Benchmarks study (the "ISS"), published annually since 1990, is the definitive source for IT spending and staffing benchmarks and IT performance statistics across multiple industries and government sectors. Download a free copy of the 60+ pages Executive Summary (Chapter 1), which includes a detailed analysis of our major findings of this year's report. It also includes important, high-level IT spending and staffing ratios and trends, including metrics on IT spending as a percentage of revenue, IT spending per user, IT spending growth, IT capital budgets, IT spending priorities, and IT staff count changes.
July, 2023
From Reactive to Proactive: The Rise of AI-Powered MSSP Platforms
The increasing sophistication and frequency of cyber threats, coupled with the growing complexity of IT environments, have driven managed security service providers (MSSPs) to evolve their strategies. As organizations demand more tailored and proactive cybersecurity solutions, MSSPs are adopting innovative, platform-led approaches to meet these needs. This evolution reflects a broader industry shift toward integrated, AI-driven platforms that deliver seamless, scalable, and context-aware security operations. This Research Byte explores these trends, focusing on Orange Cyberdefense’s Core Fusion platform as a prime example of how MSSPs are redefining the cybersecurity landscape, as the company shared during its Analyst Day on November 26, 2024.
December, 2024