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Digital Talent Capability: Enhancing Employee Experience to Secure Digital Talent
Gen AI has emerged as a central focus for service providers, fueling innovation and significantly enhancing productivity in both internal operations and client solutions. To support this, providers are actively investing in building a talent pipeline equipped with Gen AI expertise. At the same time, providers are dedicating substantial resources to improving employee experiences through upskilling opportunities, wellness programs, and AI-powered productivity tools. They are also strategically rolling out return-to-office initiatives, promoting hybrid work models by offering incentives to ease the transition and foster a balanced work environment.
October, 2024
Manufacturing ESG Maturity Benchmark Study 2024–2025: Driving Sustainable Sourcing by Engaging with Progressive Partners
This is the first edition of the Manufacturing ESG Maturity Benchmark Study 2024–2025, featuring 22 enterprises. The enterprises have been assessed based on their sustainability disclosures, strategy, and transparency and have been classified and benchmarked based on more than 80 metrics spread across four topics: environmental, social, governance, and ESG disclosure compliance and complexity. As the sector faces increased scrutiny due to new regulations, such as the Corporate Sustainability Reporting Directive (CSRD) in the EU, this study offers a critical evaluation of enterprises across abovementioned four key pillars.
November, 2024
Hybrid Enterprise Cloud Services: Maximizing ROI by Transitioning from Cloud-First to Cloud-Right Strategies
Organizations are facing significant hurdles in their hybrid and multicloud journeys due to operational complexities, security, integration, and interoperability issues. They are increasingly transitioning from cloud-first to cloud-right strategies to address these challenges and maximize ROI from their cloud investments. Additionally, enterprises are implementing FinOps tools to reduce costs amidst macroeconomic uncertainties, AIOps tools to centralize monitoring and incident management, and SecOps frameworks to enhance security against rising cyberattacks. On the other hand, service providers are utilizing generative AI to enhance productivity and efficiency with automated resource provisioning, incident remediation, and predictive infrastructure maintenance. Both demand-side and supply-side trends are covered in our Hybrid Enterprise Cloud Services 2024–2025 Market Insights™ and Hybrid Enterprise Cloud Services 2024–2025 RadarView™, respectively.
December, 2024
Blockchain Services: Advancing Innovation, Sustainability, and Security through Blockchain Technology
Enterprises are increasingly adopting blockchain to enhance transparency, security, and efficiency across various sectors. The banking, government, and manufacturing sectors are leading with the maximum success rate in converting blockchain projects from proofs of concepts (POCs) to production. Blockchain fosters consumer trust through supply chain transparency and product authenticity. The integration of AI with blockchain drives data integrity and decentralized networks. Central banks are developing central bank digital currencies (CBDCs) to streamline cross-border payments. Additionally, blockchain supports sustainable innovation and regulatory compliance, promoting green finance and verifying carbon credits for environmental goals.
December, 2024
DBA Staffing Continues to March Onward
After years of remaining steady, there has been a notable increase in the proportion of database administrators (DBAs) within IT departments, particularly in small organizations. New data-driven initiatives, including generative AI, omnichannel communication, and real-time analytics, are inspiring enterprises to make their data lakes deeper and deeper, while data security concerns and regulatory requirements intensify. DBAs’ expertise in maintaining and safeguarding sensitive information is paramount. This Research Byte summarizes our full report on database administration staffing ratios.
February, 2025
Shaping the High-Tech Future: Micro LLMs and 6G as Industry Game Changers
The high-tech industry stands at the edge of a significant transformation, driven by rapidly evolving customer expectations, accelerated innovation cycles, and the urgent imperative for sustainable, intelligent solutions. As businesses navigate increasingly complex global markets, pressures mount to deliver exceptional speed, precision, and efficiency. The shift toward digital innovation is no longer optional; it is crucial for survival and growth. According to Avasant’s High-Tech Industry Digital Services 2024–2025 Market Insights™ report, industry leaders recognize that investing heavily in cutting-edge technologies such as AI, semiconductor sustainability, and robust cloud solutions is imperative for maintaining competitive advantage. These investments reflect a strategic shift toward solutions capable of real-time responsiveness, localized intelligence, and resource-efficient operations.
April, 2025
Communications Staffing Ratio Falls Amid Growing Complexity
Despite widespread adoption, disappointing satisfaction and return on investment levels plague many human capital management (HCM) implementations. HCM is a core function, but many organizations struggle to realize the full potential of these systems. Is HCM falling short of its initial promise? This Research Byte summarizes the full report, HR/HCM Adoption Trends and Customer Experience.
May, 2025
Data Management and Business Intelligence Staffing Sees Notable Increase After Years of Stability
In the past four years, organizations have maintained data management and business intelligence (DMBI) head count at about 5.4% of the IT staff. However, our latest data shows a significant increase. Traditionally, productivity gains from cloud-based business analysis and reporting tools mitigated the need for more staff. But there is a new business focus. This Research Byte summarizes our full report on data management and business intelligence staffing.
June, 2025
Balancing Efficiency with Strategic Impact by Embracing Digital Transformation
As enterprises accelerate digital transformation, procurement is shifting from efficiency‑driven operations to a future‑focused role as a value orchestrator. This year witnessed providers achieving up to 30% revenue growth, fueled by automation, AI‑driven insights, and spend optimization. Organizations are adopting outcome‑based partnerships, emphasizing flexibility, measurable results, and innovation. At the same time, over 65% of investments are directed toward human capital and R&D, ensuring both technological advancement and workforce upskilling. The development of supplier collaboration and Gen AI‑powered platforms indicates a shift in procurement, which now focuses on resilience and agility as well as cost management. Both demand-side and supply-side trends are covered in our Procurement Business Process Transformation 2025 Market Insights ™ and Procurement Business Process Transformation 2025 RadarView ™, respectively.
August, 2025
Digital CX Services: Driving Scalable, Adaptive CX with Agentic AI Orchestration
Enterprises are increasingly prioritizing the modernization of customer service operations and the optimization of marketing workflows. Evolving global regulations on data privacy, cross-border data transfers, and AI governance are driving demand for compliant, secure, and interoperable digital CX solutions. However, challenges continue to persist in enterprise digital CX adoption due to organizational silos, legacy systems, data complexity, and weak governance. Service providers are addressing these challenges by investing in proprietary platforms, forming strategic partnerships, embedding AI into workflows, and delivering scalable, omnichannel, and personalized CX. They are also advancing from generative AI augmentation to autonomous agentic AI orchestration, deploying domain-specific agents to improve CX workflows.
October, 2025
Intelligent Processing Mining Platforms 2024 Market Insights™
The Intelligent Processing Mining Platforms 2024 Market Insights assists organizations in identifying important demand-side trends for navigating the process mining landscape and achieving operational efficiency. The report also highlights the key challenges enterprises face today in this space.
July, 2024
LifeSite TokenX: Tracking Physical and Digital Assets with Confidence
When it comes to supply chains, customers have become much more demanding. Consumers want the assurance that the products they receive are genuine. They want to be sure that their luxury goods, such as Chanel purses or Rolex watches, are not knockoffs. Enterprises have the same concerns—and then some. One technology to address this need is tokenization, which refers to the process of creating a digital representation of an individual physical asset on a blockchain. LifeSite Tokenx is an interesting vendor in this space and is a Tech Innovator to watch.
February, 2024
Network Operations Outsourcing Trends and Customer Experience 2024
Network operations outsourcing is an established market. Today, major IT and telecom industry service providers and even disruptive newcomers are competing with regional providers for market share. In the past, large equipment vendors only provided the hardware that serves as the network's backbone. However, these giants are beginning to recognize the potential of value-added network services. Businesses can now obtain dependable infrastructure, along with expert network design, planning, and even network support operations from a single source.
February, 2024
Supply Chain Management Adoption Trends and Customer Experience 2024
Supply chain management (SCM) has become a hot topic in recent years. From grocery shelves running out of toilet paper and cleaning supplies during the pandemic, to shortages of semiconductors leading to auto dealers running out of cars to sell, to cargo ships lined up at the ports of Los Angeles and Long Beach, the term “supply chain” was on everyone’s lips. But given the resolution of global supply chain issues over the past year, what does this mean for future adoption and investments of SCM systems?
February, 2024
Data Management and Business Intelligence Staffing Ratios 2025
Organizations are increasingly relying on data-driven strategic decisions to maintain a competitive edge, and the demand for actionable insights is skyrocketing. However, the sheer volume of data, driven by IoT, social media, and e-commerce, is overwhelming existing data management and business intelligence (DMBI) capabilities.
June, 2025