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Marvell Continues to Chip Away at Silicon Rivals
Marvell Technology, once a humble manufacturer of chips for storage devices and networking equipment, has undergone a remarkable transformation. We check in with Marvell’s growing market share and new initiatives at an industry analyst day.
December, 2023
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Increased Automation Reduces Web Operations Outsourcing
Web operations outsourcing is a well-known managed service in which organizations continue to expand their efforts. This shift toward web-enabled business processes and e-commerce has prompted many companies to reassess their online strategies. Many have turned to managed service providers to deliver highly available and reliable web and e-commerce systems. However, the rise in automated solutions and perhaps even generative AI may have given companies the confidence to tackle these tasks on their own. This Research Byte summarizes our full report on Web Operations Outsourcing Trends and Customer Experience.
February, 2024
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Agile Now for Everyone
Organizations have been steadily increasing their investment in Agile software development. Agile helps businesses reduce development cycles and respond more quickly to changing markets and customer demands. Once considered useful only to software companies and big tech, Agile has been adopted by enterprises of all types. This Research Byte explores some reasons for the lukewarm growth of agile methodologies among corporate IT organizations.
February, 2024
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How to Maximize IT and BPO Vendor Relationships with a Sourcing Health Check
Many organizations rely on IT and BPO vendors to deliver essential services and support their business objectives. However, over time, the alignment between the vendor and the client may erode, leading to suboptimal performance, dissatisfaction, and missed opportunities. To avoid these pitfalls, it is important to periodically conduct a sourcing health check, which is a comprehensive assessment of the current state of the vendor relationship and the contract terms. A sourcing health check can help identify gaps, risks, and areas for improvement, as well as provide actionable recommendations to maximize the value of the sourcing agreement.
April, 2024
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The Benefits of Software Supported Optimized Governance
Many organizations rely on a diverse mix of vendors and contingent workers to support their business operations and strategic objectives. However, managing these external resources can pose significant challenges in terms of financial, operational, and security performance. Avasant was engaged by a large North American healthcare organization that struggled with this issue.
May, 2024
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The Importance of a Diversified Revenue Cycle Management Outsourcing Strategy
Healthcare organizations must have a diversified RCM outsourcing strategy to ensure financial stability, operational resilience, and data security. The recent consulting engagement with a leading DSO demonstrated the practical benefits of a diversified vendor base as they leveraged external relationships to mitigate the impact of the Change Healthcare cyberattack. This incident serves as a compelling reminder of the potential consequences of single-vendor dependency, including disrupted cash flow, reputational damage, and compliance challenges. Healthcare organizations must proactively diversify their RCM outsourcing strategy to safeguard against unforeseen disruptions and maintain continuous, efficient revenue cycle operations. This approach enhances the organization’s ability to navigate crises and reinforces its commitment to providing uninterrupted, high-quality patient care.
June, 2024
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Digital Masters Process Transformation: Fostering Innovation through Digital Technologies
In response to the economic pressures of inflation and rising interest rates, enterprises are increasingly turning to digitization and alternative funding strategies. This shift aims to strike a balance between seeking cost optimization and fostering innovation, which is vital for transforming business processes. As part of this strategic pivot, organizations are reassessing their service delivery locations and investing in generative AI (Gen AI) to bolster resilience and enhance efficiency within their service delivery frameworks. Concurrently, service providers are broadening their nearshore presence and pouring resources into AI and analytics-driven solutions. The integration of these diverse elements forms a cohesive narrative, underscoring the industry’s commitment to innovation and efficiency in the face of global economic challenges.
July, 2024
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Unleashing the Potential of Your Technology Training Investment: 5 Strategies for a Seamless Implementation
Investing in cutting-edge technology is only half the battle. Without proper training, even the most advanced solutions can fall short of their potential. Implementing new technology affects an organization’s people, culture, and workflows. To maximize these investments, developing effective training programs is crucial. Tailored training based on roles and responsibilities builds confidence and reduces resistance to change. This leads to several key benefits such as enhanced user competence and confidence, optimal technology utilization, reduced errors and downtime, and high user adoption. These benefits translate to cost savings, higher return on investment, improved employee satisfaction and retention, and better compliance and security, reducing legal risks. Understanding these critical benefits sets the foundation for maximizing technology investments.
July, 2024
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Driving Employee Experience and Productivity by Leveraging AI and Analytics
Enterprises are increasingly adopting emerging technologies like AI and analytics to enhance employee experience, boost productivity, and improve collaboration between remote and in-office workers. They are leveraging generative AI to deploy chatbots for quicker ticket resolution, multilingual support, personalized messaging, faster data retrieval, and rapid detection of security threats. Organizations prefer partnering with service providers that offer proprietary tools and platforms for service desks, virtualization services, unified communication collaboration, and employee experience to accelerate deployment and streamline operations.
September, 2024
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The Future of Work: Integrating AI and Human Capital in a Hybrid Workforce
As the nature of work continues to evolve at a rapid pace, driven by advancements in AI and digital technology, business leaders face the challenge of preparing their organizations for an inevitable transformation.
September, 2024
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Digital Talent Capability: Enhancing Employee Experience to Secure Digital Talent
Gen AI has emerged as a central focus for service providers, fueling innovation and significantly enhancing productivity in both internal operations and client solutions. To support this, providers are actively investing in building a talent pipeline equipped with Gen AI expertise. At the same time, providers are dedicating substantial resources to improving employee experiences through upskilling opportunities, wellness programs, and AI-powered productivity tools. They are also strategically rolling out return-to-office initiatives, promoting hybrid work models by offering incentives to ease the transition and foster a balanced work environment.
October, 2024
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Manufacturing ESG Maturity Benchmark Study 2024–2025: Driving Sustainable Sourcing by Engaging with Progressive Partners
This is the first edition of the Manufacturing ESG Maturity Benchmark Study 2024–2025, featuring 22 enterprises. The enterprises have been assessed based on their sustainability disclosures, strategy, and transparency and have been classified and benchmarked based on more than 80 metrics spread across four topics: environmental, social, governance, and ESG disclosure compliance and complexity. As the sector faces increased scrutiny due to new regulations, such as the Corporate Sustainability Reporting Directive (CSRD) in the EU, this study offers a critical evaluation of enterprises across abovementioned four key pillars.
November, 2024
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Hybrid Enterprise Cloud Services: Maximizing ROI by Transitioning from Cloud-First to Cloud-Right Strategies
Organizations are facing significant hurdles in their hybrid and multicloud journeys due to operational complexities, security, integration, and interoperability issues. They are increasingly transitioning from cloud-first to cloud-right strategies to address these challenges and maximize ROI from their cloud investments. Additionally, enterprises are implementing FinOps tools to reduce costs amidst macroeconomic uncertainties, AIOps tools to centralize monitoring and incident management, and SecOps frameworks to enhance security against rising cyberattacks. On the other hand, service providers are utilizing generative AI to enhance productivity and efficiency with automated resource provisioning, incident remediation, and predictive infrastructure maintenance. Both demand-side and supply-side trends are covered in our Hybrid Enterprise Cloud Services 2024–2025 Market Insights™ and Hybrid Enterprise Cloud Services 2024–2025 RadarView™, respectively.
December, 2024
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Blockchain Services: Advancing Innovation, Sustainability, and Security through Blockchain Technology
Enterprises are increasingly adopting blockchain to enhance transparency, security, and efficiency across various sectors. The banking, government, and manufacturing sectors are leading with the maximum success rate in converting blockchain projects from proofs of concepts (POCs) to production. Blockchain fosters consumer trust through supply chain transparency and product authenticity. The integration of AI with blockchain drives data integrity and decentralized networks. Central banks are developing central bank digital currencies (CBDCs) to streamline cross-border payments. Additionally, blockchain supports sustainable innovation and regulatory compliance, promoting green finance and verifying carbon credits for environmental goals.
December, 2024
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DBA Staffing Continues to March Onward
After years of remaining steady, there has been a notable increase in the proportion of database administrators (DBAs) within IT departments, particularly in small organizations. New data-driven initiatives, including generative AI, omnichannel communication, and real-time analytics, are inspiring enterprises to make their data lakes deeper and deeper, while data security concerns and regulatory requirements intensify. DBAs’ expertise in maintaining and safeguarding sensitive information is paramount. This Research Byte summarizes our full report on database administration staffing ratios.
February, 2025
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