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Broadcom–VMware Shake-up: Rising Costs, Subscription Shock, and Enterprise Response
Broadcom’s overhaul of VMware’s licensing and pricing models has sent shockwaves through global IT budgets. This Research Byte from Avasant examines how the shift to subscription-only models is driving cost escalation and operational challenges for enterprises, universities, and partners. More importantly, it highlights how forward-looking organizations are using this moment to realign their sourcing strategies, strengthen negotiation leverage, and modernize their virtualization environments. Backed by Avasant’s deep sourcing intelligence and client case studies, the article reveals how disruption can become a catalyst for transformation.
October, 2025
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Contract Harmonization in Mergers and Acquisitions: Strategies for Seamless IT Integration
As enterprises pursue mergers and acquisitions (M&A) to expand market share and accelerate innovation, one critical success factor often remains under the radar: IT contract harmonization. Misaligned agreements can quietly erode deal value leading to duplicated services, compliance risks, and operational disruptions. In fact, up to 10% of projected synergies are lost due to poor contract alignment.
November, 2025
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IT and Apps Managed Services Provider Trends: Quarterly Report for CQ3 2025
In this quarterly report (calendar quarter 3, 2025), Avasant provides key information on IT and apps managed services provider trends. The report covers key information on the IT services industry and the provider ecosystem. It covers the service provider facts and figures (including revenue and resource trends) and executive sentiment from the service provider community. The report covers trends across a gamut of IT services, including but not limited to IT infrastructure, application, and end-user services. The geographic coverage for the report is global. It builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources such as public disclosures, market interactions, and deals data.
December, 2025
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The Future of Customer Experience: Automation, Analytics, and Agent Enablement
The customer experience landscape is rapidly changing, and businesses must keep pace to exceed customer expectations. With customers becoming more demanding and switching providers when service deteriorates, call centers are evolving into contact centers and ultimately into customer experience (CX) centers, central to driving customer experience (CX). This report—coauthored by Avasant and HCL Technologies—explores how CX centers have evolved into the next frontier of customer experience, and it defines strategies to ensure a positive and seamless customer experience. We conclude with ways in which organizations can reimagine their relationships with CX outsourcing service providers to create the right incentives for themselves and their partners.
July, 2023
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Application Modernization Services 2023 RadarView™
The Application Modernization Services 2023 RadarView™ assists organizations in identifying strategic partners for application modernization by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key application modernization service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right services partner. The 68-page report highlights top supply-side trends in the application modernization services space and Avasant’s viewpoint on them.
August, 2023
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Nordics Digital Services 2023–2024 RadarView™
The Nordics Digital Services 2023–2024 RadarView™ can help Nordic enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 90-page report also highlights top market trends in the Nordic region and Avasant’s viewpoint.
December, 2023
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Engineering and Construction Digital Services 2024 Market Insights™
The Engineering and Construction Digital Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the engineering and construction industry. The report also highlights key challenges that enterprises face today.
January, 2024
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Retail E-Commerce Platforms 2023–2024 RadarView Scan™
Avasant’s Retail E-Commerce Platforms 2023–2024 RadarView Scan™ helps enterprises in evaluating key vendors providing retail e-commerce platforms. The 29-page report also highlights how vendors leverage their capabilities to provide a retail e-commerce platform to address these challenges.
March, 2024
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Business Process Services Pricing and Solution Trends: H2 2023
In this report, Avasant provides key information on pricing and solution trends for the business process services industry from the past 12 months. The report covers various aspects, including market demand, provider solution trends, commercial engagement trends, emerging location trends, and pricing and staffing trends in the space. The geographic coverage is global, with a large share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research, data collection, and the AvaMark™ Price Benchmarking database.
January, 2024
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Digital Masters: Digital Technology Transformation 2024 RadarView™
The Digital Masters: Digital Technology Transformation 2024 RadarView™ assists organizations in identifying strategic partners for their digital transformation initiatives by offering detailed profiles for each service provider. It provides a detailed view of the provider’s capabilities across key digital technologies, ability to execute large digital transformation projects, and readiness for the future. It also offers a list of representative clients and brief client case studies. The 54-page report also provides business forecasts for each Digital Master and Avasant’s viewpoint on them.
September, 2024
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Generative AI Services 2024 RadarView™
The Generative AI Services 2024 RadarView assists organizations in identifying strategic partners for Gen AI services by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key Gen AI service providers across the dimensions of practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right service partners. The 52-page report highlights top supply-side trends in the Gen AI space and Avasant’s viewpoint on them.
October, 2024
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Avasant SAP S/4HANA Services 2024–2025 Market Insights™
The SAP S/4HANA Services 2024–2025 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any SAP S/4HANA migration projects. The report also highlights key challenges that enterprises face.
December, 2024
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Oracle Cloud ERP Services 2024–2025 Market Insights™
The Oracle Cloud ERP Services 2024–2025 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any Oracle Cloud ERP implementation or maintenance project. The report also highlights key challenges that enterprises face today in this space.
May, 2025
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Global Competency Center (GCC) Services 2025 RadarView™
The Global Competency Center Services 2025 RadarView™ helps enterprises craft a robust strategy for GCC services based on industry outlook and best practices. The report can also aid them in identifying the right partners and service providers to accelerate their GCC journey across the value chain. The 62-page report also highlights top market trends in the GCC services space and Avasant’s viewpoint.
August, 2025
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GCCs in Europe: Trends, Challenges, and Strategic Outlook 2025
This paper explores the evolving landscape of global competency centers (GCCs) in Europe in 2025, focusing on their strategic shift from being traditional cost centers to becoming AI-driven innovation hubs. It examines key industry adoption trends, talent management strategies, geographic hotspots attracting investments, government policies and incentives, including specific initiatives and programs, and examples of GCCs set up by leading European enterprises. The analysis draws on the latest industry reports and market insights to provide a comprehensive overview of GCC dynamics in the European region and their implications for businesses and policymakers.
September, 2025
Digital Services
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