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Business Process Services – Provider Trends CQ1 2025
In this quarterly report for CQ1 2025, Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures and market interactions.
July, 2025
Workday HCM Services 2025 Market Insights™
The Workday HCM Services 2025 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any Workday HCM project. The report also highlights key challenges that enterprises face today.
September, 2025
Navigating the Divestiture Process: From Strategy to Execution
In today’s volatile market, over 70% of Fortune 500 companies are actively reshaping their portfolios through divestitures. While the rewards are high, the risks are real. At Avasant, we help organizations turn complexity into clarity—transforming divestiture into a strategic growth engine.
October, 2025
IT and Apps Managed Services Provider Trends: Quarterly Report for CQ3 2025
In this quarterly report (calendar quarter 3, 2025), Avasant provides key information on IT and apps managed services provider trends. The report covers key information on the IT services industry and the provider ecosystem. It covers the service provider facts and figures (including revenue and resource trends) and executive sentiment from the service provider community. The report covers trends across a gamut of IT services, including but not limited to IT infrastructure, application, and end-user services. The geographic coverage for the report is global. It builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources such as public disclosures, market interactions, and deals data.
December, 2025
Nordics Digital Services 2023–2024 RadarView™
The Nordics Digital Services 2023–2024 RadarView™ can help Nordic enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 90-page report also highlights top market trends in the Nordic region and Avasant’s viewpoint.
December, 2023
IT and Apps Managed Services Provider Trends: Quarterly Report for Q4 2023
In this quarterly report (calendar quarter 4, 2023), Avasant provides key information on IT and apps managed services provider trends. The report covers key information on the IT services industry and the provider ecosystem. It covers the service provider facts and figures (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The report covers trends across a gamut of IT services, including but not limited to IT infrastructure, application, and end-user services. The geographic coverage for the report is global. It builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources such as public disclosures, market interactions, and deals data.
February, 2024
GPT-4o: The Next Frontier of Generative AI
Since its inception in 2015, OpenAI has led the innovation in large language models, setting new AI standards with its GPT series. However, recent competition from Anthropic, Google, Meta, and Mistral introduced Gen AI models surpassing OpenAI in response speed, multilingual understanding, and multimodal processing. While OpenAI had these capabilities individually, they were scattered across multiple models. The launch of GPT-4o finally unified these features, delivering a comprehensive solution that harnesses the full spectrum of Gen AI capabilities.
May, 2024
Middle East Cybersecurity 2024 Market Insights™
The Middle East Cybersecurity 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any cybersecurity-related digital projects in the Middle East. The report also highlights key challenges that the region’s enterprises face today.
July, 2024
Nordics Digital Services 2024–2025 Market Insights™
The Nordics Digital Services 2024–2025 Market Insights assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital projects in Nordics. The report also highlights key challenges that enterprises face today.
December, 2024
Business Process Services – Provider Trends CQ3 2024
In this quarterly report for CQ3 2024, Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures and market interactions.
March, 2025
SAP Sapphire 2025: A Turning Point for AI-driven Enterprise Operations
At SAP Sapphire 2025, SAP unveiled a cohesive strategy to transform enterprise operations through embedded AI and unified data infrastructure. Central to this is the SAP Flywheel model, which allows applications, data, and AI to reinforce each other, enabling context-aware automation via Joule, SAP’s AI copilot. Joule extends across SAP and non-SAP systems, improving decision-making in users’ daily workflows. Supporting this is the Business Data Cloud, a unified, open data platform designed to eliminate fragmentation and fuel intelligent applications. With partnerships including Palantir and Adobe, SAP is aligning its architecture for the AI era, turning siloed data into real-time, cross-functional intelligence.
June, 2025
From Big Data to Smart Decisions: Enabling the Intelligent Enterprise
The utility industry is experiencing significant transformation. Traditionally characterized by carbon-intensive generation and a rigid, one-way power grid, it is now at the forefront of digital innovation. Central to this shift is Southern California Edison, a major utility embracing artificial intelligence (AI) and big data to redefine energy production, distribution, and consumption. This article examines how Southern California Edison is leading this change, based on insights from a conversation at Avasant’s Empowering Beyond event between Avasant’s Managing Partner, Henry Guapo, and Todd Inlander, Senior Vice President and Chief Information Officer of Southern California Edison. Their discussion highlights the impact of advanced analytics, intelligent infrastructure, and a dedication to decarbonization on the future of utilities.
July, 2025
Leading Change in IT Procurement Integration: How to Align People, Process, and Outcomes
Digital transformation is a critical focus for the Aerospace and Defense (A&D) sector as organizations seek to improve operational efficiency, enhance system integration, and maintain competitiveness in a rapidly evolving technological landscape. With increasing reliance on data-driven systems, automation, and advanced analytics, A&D firms are exploring new ways to modernize processes while ensuring security, compliance, and reliability.
August, 2025
Power is the New Procurement: Buying Compute + Kilowatts Together
As AI workloads scale, the true cost of compute is no longer measured in tokens or instances; it is measured in kilowatts, carbon intensity, and latency thresholds. This shift demands a new commercial playbook where energy becomes a first-class contract term. Enterprises must now co-price compute with power, embed energy-indexed clauses, and negotiate for sustainability-linked incentives. Avasant’s AI Contract Intelligence framework helps organizations future-proof their sourcing strategies by integrating energy terms across the compute stack, from hardware to application. The result: predictable costs, assured capacity, and measurable ESG impact.
September, 2025
A Global AI Governance Decalogue for Procurement
With over 70 jurisdictions racing to regulate Artificial Intelligence (AI) systems, procurement leaders face a compliance minefield that could derail innovation and vendor agility. The European Union’s AI Act spans over 140 pages. The U.S. Executive Order on “Safe, Secure, and Trustworthy AI” adds over 30 pages. Brazil, China, Canada, Singapore, and numerous others are releasing their own legislation — creating a rapidly diversifying global mandate.
October, 2025