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Leveraging Digital Disruption to Meet Evolving Customer Expectations
The insurance services industry has seen significant changes due to digital disruption, evolving customer expectations, and economic pressures. Technologies such as AI, automation, and cloud-based solutions have helped insurers optimize processes and improve service delivery. This has led to a 15%–20% YOY increase in revenue from insurance business process services and a 20%–25% growth in revenue from customer management services. Increased regulatory scrutiny, economic uncertainty, climate risks, inflationary pressures, and rising cyber threats have pushed insurers to develop products such as cyber insurance and parametric insurance.
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Digital Engineering Services 2024 Market Insights™
The Digital Engineering Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital engineering project. The report also highlights key challenges that enterprises face today in the digital engineering space.
September, 2024
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Procurement Business Process Transformation 2024 Market Insights™
This report identifies key demand-side trends in the procurement business process transformation services space, helping enterprises fine-tune their procurement operations. It provides an overview of key observations and enterprise challenges that Avasant considers important to highlight in the procurement outsourcing space.
September, 2024
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Mortgage Business Process Transformation 2024 Market Insights™
The Mortgage Business Process Transformation 2024 Market Insights assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any mortgage business process services project. The report also highlights the evolution of mortgage functions with the integration of emerging technologies such as Gen AI.
September, 2024
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Sample Pages Worldwide Technology Trends Study 2023
This major study provides insight into the customer experience and adoption rates for 14 technologies that are top-of-mind for IT leaders worldwide. The study also delves into the satisfaction level of the customer experience and the specific types of solutions under consideration. With this information business leaders are in a better position to assess the potential risks and rewards of each of these technologies. They also can gain insight into just how aggressively competitors and peers are making these investments. Looking forward, we also explore 19 future and early adopter technologies.
May, 2023
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Life and Annuities Insurance Digital Services 2023–2024 Market Insights™
This report identifies key demand-side trends in the life and annuities (L&A) insurance space that can help enterprises fine-tune their digital strategies. It also provides an overview of enterprise challenges in this space based on Avasant’s assessment.
July, 2023
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Applied AI Services 2024 RadarView™
The Applied AI Services 2024 RadarView™ assists organizations in identifying strategic partners for applied AI services by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key applied AI service providers across the dimensions of practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right service partners. The 65-page report highlights top supply-side trends in the applied AI space and Avasant’s viewpoint on them.
April, 2024
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WINNING PERSPECTIVES ON BUILDING THE OPTIMUM HYBRID CLOUD ROAD MAP
To explore these and other issues around hybrid cloud, we conducted a digital forum on April 28, 2022, with four industry experts: Walter Yosafat, former CIO at Vibrant Emotion Health, Piyush Saxena, SVP, Cloud Business & Offering Management at HCL Technologies, Joe Vernandes, VP & GM, Core Cloud Platforms at Red Hat, and Henry Guapo, Partner at Avasant. This Research Byte highlights just a few of the salient points brought out in the discussion. For a replay of the full digital forum, see the link at the end of this summary.
June, 2022
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Enabling Business Agility and Digital Transformation at Speed with SD-WAN
With the increased use of cloud and digital services, the traditional wide area network (WAN) can no longer satisfy enterprise network requirements, such as on-demand scaling, centralized traffic management, immediate network visibility, and enhanced security. As a result, organizations are increasingly turning to software-defined wide area network (SD-WAN) services to replace or support their existing network infrastructure. In this scenario, service providers play a pivotal role in helping companies implement and manage their SD-WAN services to transform their network infrastructure and drive the overall digital transformation agenda. These trends, and others, are covered in our SD-WAN Managed Services 2021-2022 RadarView™.
December, 2021
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