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AI Adoption Trends and Customer Experience 2023
The recent frenzy of interest in generative AI has changed the perception of artificial intelligence (AI). Once locked inside other processes, AI was often forgotten, as it powered everything from Internet of Things (IoT) devices, automation, and security. But generative AI shined a light on AI, not as an embedded technology, but as a driver of efficiency and creativity.
May, 2023
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ChatGPT to Lead More Companies to Say Aye-Aye to AI
The recent frenzy of interest in generative AI has changed the perception of artificial intelligence. Once locked inside other processes, AI was often forgotten as it powered everything from IoT devices, automation, and security. Although most companies have not been investing heavily in AI, we see that changing in the coming months and years. This Research Byte summarizes our full report on AI technology trends.
May, 2023
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Maneuvering Turbulent Times with AI-driven IT Services and Operations
In the current challenging economic environment, leading IT services providers are focusing on innovation, adaptation, and AI to ensure their future success. With the advent of generative AI, global IT services companies are investing in upskilling and reskilling the workforce and sharpening their focus by leveraging cloud and AI solutions to enhance service efficiencies. Some providers are investing heavily in AI research and development and focusing on platform-based operations to help enterprises reduce costs, improve efficiency, and accelerate innovation. We highlight the efforts of one such service provider, TCS, focusing on the TCS Analyst Day 2023 event held in October.
December, 2023
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Fortifying Generative AI: Microsoft’s Vigilance on Security, Trust, and Governance
As businesses increasingly experiment with generative AI solutions to streamline their processes, it becomes clear that the risk environment is growing. Since threats change constantly, CIOs and CISOs are realizing more and more that AI and generative AI models need to be trusted with some decision-making to stay up with new threats. In line with this, cloud service providers and managed security service providers have made major investments in large language models for security applications during the past year. In this article, we highlight the efforts of Microsoft, focusing on the Microsoft AI Tour Mumbai event held in January.
February, 2024
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AI and Cloud Infrastructure Show Greatest Jump in Investment Priorities in 2022
After a relatively slow burn in recent years, more companies are now embracing artificial intelligence (AI) capabilities and projects, as shown in our annual Technology Trends survey. In the survey, AI showed impressive gains in both adoption and investment rates, compared to our survey in 2021. This Research Byte provides a look at the AI adoption and customer experience profile, as well as an overview of our full study, Technology Trends 2022.
April, 2022
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Avasant Digital Forum: The Rise of the Digital Workforce: Leveraging Automation for Enterprise Transformation
Automation has become a familiar tool in the enterprise environment, but it still invokes apprehensions in the organization. That is because many enterprises make mistakes during their automation efforts or don’t communicate the value to internal stakeholders. In truth, well-designed automation frees employees from the dullest part of their jobs, allowing them to be creative, strategic, and more value-added. The digital workforce of the near future will be one that works hand-in-hand (at least figuratively) with robots to create a more seamless operating environment.
June, 2021
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AI emerges as the foundation of enterprise decision-making
Over the past 12 months, the number of artificial intelligence (AI) and advanced analytics projects in production has increased by 54%. Much of this growth is due to AI-enabled digital workplace solutions and self-services capabilities, allowing for low-touch operations needed during the pandemic. New use cases have emerged in areas such as advertising, media, and marketing where consumers now expect personalized content and communications. AI is creating a shift in how enterprises consume data and make decisions.
April, 2021
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Self-Driving Cars and IT’s Automation Problem
Machine learning saves time and money, and it frees humans from tedious tasks. However, there is an interesting and little-discussed downside to automation—human reaction time. This research byte applies some early lessons learned with self-driving cars and applies them to the challenge of automation in the data center.
February, 2017
AI
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