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State and Local Government Digital Services 2023-2024 RadarView™
The State and Local Government Digital Services 2023–2024 RadarView™ provides information to assist governments in charting their action plan and identifying key global service providers and system integrators that can expedite their digital transformation journeys. The 70-page report also highlights key market trends and offers Avasant’s viewpoint on the road ahead for state and local government agencies in the coming years.
State and local governments expediting their digital transformation
Aging infrastructure and demand for better citizen experience have put state and local governments under pressure to deliver. In addition, public safety and health support delivery issues are straining government resources, along with the increased focus on sustainability. By expediting digital transformation initiatives, governments are focusing on modernizing existing infrastructure and automating core processes to enhance service delivery. They are also investing in solutions to promote citizen experience and improve outreach to them via multiple digital channels. To maintain the right balance between controlling costs, improving government operations, and enhancing citizen services, governments are partnering with service providers to accelerate digital adoption. These trends are covered in Avasant’s new State and Local Government Digital Services 2023-2024 RadarView™ .