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  • IT Spending Benchmarks - Small Business Internet Purchasing Trends (April 2002)

    Small Business Internet Purchasing Trends (April 2002)

    The Small Business Tracking Survey, a new bi-annual survey sponsored by MasterCard International to analyze ecommerce trends affecting small businesses, found that 50% of small and home-based organizations (SOHOs) participate in online purchasing, spending approximately $45 billion annually.  

    May, 2002

  • IT Spending Benchmarks - U.S. Retailers Don’t Do Global Selling on the Internet (April 2002)

    U.S. Retailers Don’t Do Global Selling on the Internet (April 2002)

    A WorldPay survey of 100 leading U.S. retailers’ websites shows most cannot provide global ecommerce transactions. WorldPay logged on to U.S. retailers’ websites and attempted to purchase goods in currencies other than U.S. dollars and have them shipped to international locations.

    May, 2002

  • IT Spending Benchmarks - The Evolving Food Store (April 2002)

    The Evolving Food Store (April 2002)

    Food manufacturers and retailers face substantial consolidation and internationalization over the next five years, according to a report released today by Cap Gemini Ernst & Young titled "State of the Art in Food: The Changing Face of the Food Industry."

    May, 2002

  • IT Spending Benchmarks - Mutual Fund Investor’s Web Usage (April 2002)

    Mutual Fund Investor’s Web Usage (April 2002)

    Mutual fund investors are becoming increasingly comfortable using the web, according to the sixth annual American Century Internet Adoption Study, conducted by the Kansas City-based investment management firm. Apprehension about security and privacy continues to decline, with only a quarter (26%) citing security/privacy as a concern in the current study, dropping from 39% in 2000 and the high of 74% just four years ago.

    May, 2002

  • IT Spending Benchmarks - Online Dating Reaches Killer App Status (Apr 2002)

    Online Dating Reaches Killer App Status (Apr 2002)

    Terra Lycos released results of a survey of 1,100 Lycos users of their opinions on online dating.

    May, 2002

  • IT Spending Benchmarks - The Loyalty Acid Test (April 2002)

    The Loyalty Acid Test (April 2002)

    The Loyalty Acid Test survey, developed by Bain & Company, provides a relationship report card that uncovers the roadblocks to superior performance. The survey, designed to establish best-performance benchmarks, was administered to customers and employees from “loyalty leaders,” including Vanguard, Enterprise, Northwestern Mutual, Intuit, and Harley. Respondents’ answers reveal striking differences between typical companies and those with the highest levels of loyalty in their fields.

    May, 2002

  • Technology Trends - Wireless Projects on the Agenda (April 2002)

    Wireless Projects on the Agenda (April 2002)

    An Evans Data Corporation survey reveals that 46.1% of development managers at large corporations plan to develop applications for wireless devices in the coming year, beating out other planned projects, such as security enhancements and business-to-business e-commerce. In fact, enterprise developers are leading this phenomenon—another recent Evans Data survey of the general developer population found only 38% planning to develop wireless applications.

    April, 2002

  • Technology Trends - Demand for Fiber Optic Access (April 2002)

    Demand for Fiber Optic Access (April 2002)

    A Yipes Communications survey of more than 800 IT professionals in the United States indicates that the rapid adoption of advanced Internet applications is driving businesses to demand access to fiber optic networks at their office sites. The survey was conducted in the fall of 2001. A large majority of those surveyed said their businesses are willing to pay a premium for office space served by high-speed data communications infrastructure, and more than half said they might consider relocating to new space if such infrastructure does not become available.

    April, 2002

  • Technology Trends - ISPs Don't Make the Grade (April 2002)

    ISPs Don’t Make the Grade (April 2002)

    Many customers rate their Internet service providers (ISP) poorly, according to a new survey of over 14,000 Internet users by the National Regulatory Research Institute and BIGresearch conducted from October 25 to November 3. Almost one half (47 percent) of those surveyed have complained to their ISP about the quality of service.

    April, 2002

  • IT Spending Benchmarks - Mortgage Lenders Doing Poorly on Technology Implementation (April 2002)

    Mortgage Lenders Doing Poorly on Technology Implementation (April 2002)

    The profitability of commercial mortgage lenders is being eroded by the inefficiency of their operations and insufficient usage of technology to support their business processes, according to a survey conducted by Ernst & Young CapitalThinking, a financial services technology company. 

    April, 2002

  • IT Spending Benchmarks - Colleges are Leveraging the Internet (April 2002)

    Colleges are Leveraging the Internet (April 2002)

    U.S. colleges are leveraging the Internet more than ever for their promotion, prospecting, and recruitment efforts according to a survey by TMP Worldwide. The findings point to an increased adoption of technology among colleges and universities as well as more sophisticated utilization, which is enabling institutions to achieve significantly greater results in all three admissions marketing areas.

    April, 2002

  • IT Spending Benchmarks - Web Advertisers Seek Better Data (April 2002)

    Web Advertisers Seek Better Data (April 2002)

    Internet Profiles Corporation, a web analytics and online auditing company, announced the results of a comprehensive survey of advertising professionals. According to the survey, advertisers believe that online advertising holds strong promise despite the recent economic slide, and overwhelmingly agree that the industry needs better and more trusted site measurement standards.

    April, 2002

  • IT Spending Benchmarks - Europe Becoming More Aggressive on Ecommerce (April 2002)

    Europe Becoming More Aggressive on Ecommerce (April 2002)

    Businesses around the world are continuing to invest in ecommerce despite the threat of a global economic recession, according to a recent Accenture study.

    April, 2002

  • IT Spending Benchmarks - Business Processes Not So High Tech (April 2002)

    Business Processes Not So High Tech (April 2002)

    A recent study by the Computing Technology Industry Association (CompTIA) Ecommerce Standards Board (ECSB) revealed that despite anecdotal evidence of increased involvement in ecommerce, nearly half of all businesses use traditional methods, including hard copies, floppy disks, and faxes, to communicate with customers and suppliers. The study was conducted to survey usage of business-to-business transaction methodologies within the computing and electronic components industry.

    April, 2002

  • IT Spending Benchmarks - Digital Divide Apparent in Business Community (April 2002)

    Digital Divide Apparent in Business Community (April 2002)

    A new digital divide has reached businesses, with a sizable rift now in place between companies that are seeing powerful returns on investment (ROI) from their information technology spending versus those that are not, according to a study commissioned by Unisys.

    April, 2002