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  • ComputerEconomicsITmgmt2021 1 - IT Management and Administration Staffing Ratios 2021

    IT Management and Administration Staffing Ratios 2021

    When it comes to IT managers, it is important to find the sweet spot. Too many, and the IT group can become top-heavy and bureaucratic, too few and IT staff members can feel unsupported and without direction. This report examines how many IT managers a well-run IT organization typically requires, along with staffing metrics for two related administrative functions: IT finance/vendor management and administrative support. To benchmark IT management, we use two metrics: IT managers as a percentage of the IT staff and users per IT manager. We provide metrics for small, midsize, and large organizations. To provide further perspective, we consider the five-year trend in IT managers as an average percentage of the IT staff.

    January, 2022

  • IT Staffing - IT Management and Administration Staffing Ratios 2011

    IT Management and Administration Staffing Ratios 2011

    Having an appropriate number of managers is essential for a smooth-running IT department. To benchmark IT management, we report IT managers as a percentage of the IT staff and the number of users per IT manager. We provide metrics for small, midsize, and large organizations. To provide further perspective, we consider the four-year trend in IT managers as an average percentage of the IT staff. We also report metrics for IT finance, vendor management, and procurement staff, as well as for clerical staff. (16 pp., 8 figs.) [Research Byte]

    February, 2011

  • IT Best Practices - Enough Managing, Begin Leading IT

    Enough Managing, Begin Leading IT

    The maximum business value comes from an IT organization that is aligned with the business and has leadership to leverage technology across the organization. How can an IT executive make the shift from managing the IT organization to true leadership?

    February, 2004

  • IT Best Practices - Running a Lean IT Organization

    Running a Lean IT Organization

    There has never been a better time for CIOs to recommit to the goal of working smart rather than hard. Too often, though, IT departments or whole organizations approach the financial bottom line with a meat cleaver, seeking to simply reduce expenses rather than optimize them. This article offers key points for building a lean IT organization that is effective as well as efficient.

    September, 2003

  • IT Best Practices - Evolving From Best Practices to Good Practices (May 2002)

    Evolving From Best Practices to Good Practices (May 2002)

    The concept of best practices is another one of those difficult to define but widely adopted phrases used to describe one of the evolutionary steps in the ongoing pursuit of silver bullet fixes to complex organizational problems. Best practices is still lingering, but it is steadily being overshadowed by economics and the realities of organization dynamics. If the management mentality is to mature, it is important to learn from the phases of evolution. A social, political, and economic dissection of best practices is a healthy step in overcoming the syndrome.

    May, 2002

  • IT Spending Benchmarks - IS Budget Trends (Feb 2002)

    IS Budget Trends (Feb 2002)

    Computer Economics has conducted annual benchmarking studies of IS budgets and technology trends since 1990. This analysis examines data from three key benchmarks for the last three years and the last decade. The areas analyzed are budget changes, central IS budgets as a percent of revenue, and central IS budgets allocations.

    May, 2002