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Server Support Staffing Declines as IT Organizations Shed On-Premises Infrastructure
The demand for server support administrators has been declining over the past decade, and this trend will continue. Why the decline? Cloud computing is allowing IT organizations to reduce their on-premises data center infrastructure, while virtualization and automation are making the servers that remain on-premises easier to administer. This Research Byte summarizes the five-year trend in server support staffing ratios.
February, 2019
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Server Support Staffing Ratios 2015
Server support personnel have been declining as a percentage of the typical IT staff. How many server support staff members does an organization need? To answer that question, we provide four key benchmarks: server support staff as a percentage of the IT staff, users per server support staff member, physical servers per server support staff member, and OS instances per server support staff member. We provide these metrics for small, midsize, and large organizations. We also assess how industry sector can influence server support staffing ratios. We conclude with recommendations for improving server support productivity. (17 pp., 8 fig.) [Research Byte]
September, 2015
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Server Support Staffing Ratios 2014
Server support personnel have been declining as a percentage of the typical IT staff. How many server support staff members does an organization need? To answer that question, we provide four key benchmarks: server support staff as a percentage of the IT staff, users per server support staff member, physical servers per server support staff member, and OS instances per server support staff member. We provide these metrics for small, midsize, and large organizations. We also assess how industry sector can influence server support staffing ratios. We conclude with recommendations for improving server support productivity. (16 pp., 7 figs.) [Research Byte]
October, 2014
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Server Support Staffing Ratios 2013
Server support personnel have been declining as a percentage of the typical IT staff. How many server support staff members does an organization need? To answer that question, we provide four key metrics for benchmarking server support staff: server support staff as a percentage of the IT staff, users per server support staff member, physical servers per server support staff member, and OS instances per server support staff member. We provide these metrics for small, midsize, and large organizations. We also assess how industry sector can influence server support staffing ratios. We conclude with recommendations for improving server support productivity. (17 pp., 7 figs.) [Research Bytes]
September, 2013
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Server Support Staffing Ratios 2012
Server consolidation, data center automation, and virtualization are all working to change the equation on optimum server support staffing levels. In this study on server support staffing ratios we first look at the four-year trend in the percentage of server support staff in relation to the IT staff. Next we provide four metrics for benchmarking server support staff: server support staff as a percentage of the IT staff, server support staff as a percentage of the infrastructure support group, physical servers per server support staff member, and OS instances per server support staff member. We provide these metrics for small, midsize, and large organizations. We also assess how industry sector can influence server support staffing ratios. We conclude with recommendations for improving server support personnel productivity. (17 pp., 9 Figs.) [Research Byte]
August, 2012
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Server Support Staffing Ratios 2011
Server consolidation, data center automation, and virtualization are all working to change the equation on optimum server support staffing levels. In this study, we provide four metrics to help IT managers assess their server support staffing requirements. These include server support staff as a percentage of the IT staff, users per server support staff member, physical servers per server support staff member, and OS instances per server support staff member. We provide these metrics for small, midsize, and large organizations. We also assess how server virtualization, the presence of mainframes, and the use of data center personnel for technical support and projects can influence staffing requirements. We conclude with recommendations on maximizing data center productivity. (15 pp., 10 figs.) [Research Byte]
April, 2011
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Server Support Staffing Ratios 2010
In this study on server support staffing ratios, we provide three benchmarking metrics: server support staff as a percentage of IT staff, users per server support staff member, and, most importantly, servers per server support staff member. We provide these metrics for small, midsize, and large organizations. We also look at other factors that can influence server support staffing, including the number of operating systems in an environment, the impact of virtualization on data center efficiency, and the amount of time support staff spends on projects and technical support. (14 pp., 8 figs.) [Executive Summary]
April, 2009
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Virtualization Improves Productivity of Data Center Staff
One of the least recognized factors of server virtualization ROI is the positive impact that virtualization has on the productivity of data center personnel. In this article, we provide statistics showing that the productivity of data center staff improved significantly from 2006 and 2007, concurrent with an increase in OS virtualization levels. These trends are consistent across Windows, Unix, and Linux platforms. We conclude by summarizing the reasons that data center staff productivity benefits from increasing the level of virtualization. (4 pp., 4 figs.)[Executive Summary]
May, 2008
Server Support
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