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Ensuring Project Success a Primary Motivation for System Integration Outsourcing
Many outsourcing decisions are influenced by the need to save money. However, there are some instances where businesses are willing to pay extra for the expertise or operational flexibility that a service provider can deliver. And in the case of system implementation and integration, the primary motivation is to ensure project success. This Research Byte summarizes our full report on System Implementation/Integration Trends and Customer Experience.
July, 2022
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Robotic Process Automation Showing Early Encouraging Success
Early adopters of robotic process automation (RPA) are finding positive return on investment and cost certainty, according to the Computer Economics Technology Trends 2019 study. RPA, along with IT security technology and enterprise asset management, is the newest technology to be added to the study, and it appears that despite current low adoption and investment rates, RPA will have a growing role in business in the years to come. This Research Byte provides an overview of RPA adoption trends and economic experience in the context of our full study.
March, 2019
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Social Business/Collaboration Systems Adoption Trends and Customer Experience
Social business/collaboration tools are a vital part of the productivity of the modern workforce. When deployed correctly, organizations have had excellent financial success with these systems. This study quantifies the current adoption and investment trends for social business/collaboration tools, as well as the benefits driving companies to expand their implementations of such systems. We assess these trends by organization size, sector, and geography. We look at the ROI and TCO experiences of adopters along with overall customer satisfaction. We conclude with practical advice for planning new investments in social business systems. (20 pp., 9 fig.)[Research Byte]
February, 2017
Tech Trends
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