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  • Research Bytes - Robotic Process Automation Showing Early Encouraging Success

    Robotic Process Automation Showing Early Encouraging Success

    Early adopters of robotic process automation (RPA) are finding positive return on investment and cost certainty, according to the Computer Economics Technology Trends 2019 study. RPA, along with IT security technology and enterprise asset management, is the newest technology to be added to the study, and it appears that despite current low adoption and investment rates, RPA will have a growing role in business in the years to come. This Research Byte provides an overview of RPA adoption trends and economic experience in the context of our full study.

    March, 2019

  • Technology Trends - Social Business/Collaboration Systems Adoption Trends and Customer Experience

    Social Business/Collaboration Systems Adoption Trends and Customer Experience

    Social business/collaboration tools are a vital part of the productivity of the modern workforce. When deployed correctly, organizations have had excellent financial success with these systems. This study quantifies the current adoption and investment trends for social business/collaboration tools, as well as the benefits driving companies to expand their implementations of such systems. We assess these trends by organization size, sector, and geography. We look at the ROI and TCO experiences of adopters along with overall customer satisfaction. We conclude with practical advice for planning new investments in social business systems. (20 pp., 9 fig.) [Research Byte]

    February, 2017