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Network Infrastructure and Carrier Service Spending Benchmarks
Over the past four years, IT organizations have squeezed costs out of network carrier service fees to pay for substantial investments in network infrastructure. With the squeeze on carrier service providers potentially nearing an end, IT organizations need to ensure they are not overspending for carrier service or underspending on critical investments in network infrastructure. To help IT executives assess the adequacy of their network infrastructure and carrier service spending plans, this study provides metrics for carrier service and network infrastructure spending per user and as a percentage of the IT operational budget. Metrics are provided by sector and organization size. (14 pp., 8 figs.) [Research Byte]
VoIP Adoption, ROI, and TCO Trends
Investment in Voice over IP (VoIP) is widespread and growing, although some organizations are having difficulty precisely estimating their total cost-of-ownership. This study examines VoIP adoption trends, providing data on how many organizations have the technology in place, how many are in the process of implementing it, and how many are expanding implementations. To give additional insight, we look at the economic experience of those that have adopted the technology. We examine return on investment (ROI) experience in terms of the percentage of organizations that report positive and break-even ROI within a two-year period. We also balance the potential ROI against the risks, measured in terms of the percentage of organizations that exceed budgets for total cost of ownership (TCO). (16 pp., 10 figs.)[Research Byte]
Unified Messaging Growth Intensifies
Unified messaging (UM) is poised to significantly alter business communication practices between employees, business partners, customers, and suppliers. This article tracks the current adoption rate for unified messaging by size of organization, including the relationship between the use of voice over IP (VoIP) and adoption of unified messaging. It also analyzes the economic experiences of organizations that have implemented UM in terms of return on investment. Additionally, the article includes recommendations for ensuring the success of a UM migration plan. (7 pp., 5 figs.)
VoIP Entering the Mainstream
VoIP quality of service (QoS) has improved dramatically in the past few years. The improved QoS and lower total cost of ownership is driving many companies to consider this technology for their environment. Computer Economics forecasts widespread adoption of VoIP over the next few years.
VoIP Success Requires Careful Planning
This report provides a management overview of the reasons behind the rapid adoption of Voice over IP (VoIP) technology and the costs and benefits that organizations should expect in converting from traditional telco services. Guidelines and practical recommendations for planning a successful VoIP implementation are also provided. (5 pp., 3 figs.)[Executive Summary]
Early Adopters Reap Benefits as Voice over IP Gains Momentum
The rollout of Voice over IP will hit high speed during 2004. The rationale for all this activity is that VoIP users save money by avoiding long distance access charges and government dictated taxes. The ROI received by most of the users points toward its financially soundness, while the TCO indicates that unexpected expenses are unusual. Click here to purchase. - $150 (USD)
Voice Over IP Gains Ground
While VoIP started as a nerdy means for avoiding paying long distance phone charges, today it rapidly is moving into commercial networks. The payoffs from making this move are considerably lower operating expenses. Investigating how well VoIP might fit into your organization should include evaluations of not only the returns that VoIP can potentially deliver but also the risks and impacts on existing network usage.