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Generative AI Idea to Action: Execution Strategies for Enterprises and Service Providers
This report examines the recent developments in the generative AI field following the introduction of ChatGPT, outlining essential strategies for businesses and service providers to optimize their gains. It delves into the tangible benefits generative AI offers to enterprises and providers, highlighting its transformative impact on outsourcing agreements. This includes novel pricing models and productivity enhancements in IT and BPO services. Furthermore, the report identifies potential opportunities for service providers tailored to the specific needs of enterprises.
September, 2023
End-user Computing Services: Enhancing End-user Experience and Productivity
Enterprises are undergoing a transformative shift from traditional service-level agreements (SLAs) to experience-level agreements (XLAs) in their end-user computing services contracts. It allows them to focus on parameters impacting business outcomes, such as service accuracy, technology adoption, and employee experience. They leverage AI-driven solutions to optimize device management by predicting refresh and maintenance needs and RPA-enabled chatbots to empower end users with self-service options. End-user computing service providers can help organizations optimize their device life cycle, perform persona-based analytics, deploy sustainability accelerators, and virtualize workplace assets. Both demand-side and supply-side trends are covered in Avasant’s End-user Computing Services 2023 Market Insights™ and End-user Computing Services 2023 RadarView™, respectively.
September, 2023
End-user Computing Services 2023 Market Insights™
The End-user Computing Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any end-user computing projects. The report also highlights key end-user computing challenges that enterprises face today.
September, 2023
End-user Computing Services 2023 RadarView™
The End-user Computing Services 2023 RadarView™ assists organizations in identifying strategic partners for end-user computing by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key end-user computing service providers across practice maturity, partner ecosystem, and investments and innovation, helping enterprises identify the right service partner. The 70-page report highlights top supply-side trends in the end-user computing services space and Avasant’s viewpoint on them.
September, 2023
Generative AI Augmenting Digital Procurement Tools
Digital transformation of the procurement value chain has been growing for years. With the advent of generative AI, enterprises can further automate transactional procurement processes and improve decision-making for strategic sourcing processes. Specialist procurement tool vendors have already started to integrate large language models and GPT technology into their solutions to facilitate digital procurement transformation. This research byte explores the potential of generative AI in the procurement value chain and how specialist procurement tool vendors are leveraging this technology to improve the potential of their tools.
September, 2023
Europe Increasing IT Budgets Even More Than US and Canada
The IT spending and staffing outlook in Europe for 2023 is positive, but CIOs are being asked to be especially careful to make sure their investments count. For over a year, European companies have dealt with inflation, poor economic growth in the region, brittle supply chains, and a war on their doorsteps. By now, we would have expected more companies in Europe to be cautiously preserving cash, preparing for a recession. And yet, for the most part, businesses are not cutting IT budgets. This Research Byte is a brief description of some of the findings in our European IT Spending and Staffing Benchmarks 2023/2024 study.
September, 2023
European IT Spending and Staffing Benchmarks 2023/2024: Chapter 23: Professional Services Subsector Benchmarks
Chapter 23 provides benchmarks for professional services organizations. The 31 respondents in the sample range in size from a minimum of about €50 million to over €50 billion in annual revenue. The sector includes firms that provide professional services, including legal, accounting, financial advice, consulting, marketing, and other services.
September, 2023
European IT Spending and Staffing Benchmarks 2023/2024: Chapter 22: Online Retail Subsector Benchmarks
Chapter 22 provides benchmarks for online retailers. This subsector includes clothing retailers, home furnishing retailers, dietary supplements and health products retailers, agricultural retailers, pharmaceutical retailers, educational products retailers, sports equipment retailers, and other online retailers. The 15 respondents in this sample have annual revenue ranging from about €100 million to about €20 billion.
September, 2023
European IT Spending and Staffing Benchmarks 2023/2024: Chapter 21: Brick and Mortar Retail Subsector Benchmarks
Chapter 21 provides benchmarks for brick-and-mortar retailers. This subsector includes department stores, clothing stores, convenience stores, pet stores, pharmacies, hardware stores, nonprofit retailers, furniture retailers, agricultural retailers, and other retailers. The 34 respondents in this sample have annual revenue ranging from about €95 million to over €25 billion.
September, 2023
European IT Spending and Staffing Benchmarks 2023/2024: Chapter 20: Industrial and Automotive Subsector Benchmarks
Chapter 20 provides benchmarks for industrial and automotive manufacturers. The 20 respondents in this subsector make auto parts, material handling equipment, engines, machinery, vehicles, and similar capital goods. The manufacturers in the sample range in size from €120 million to over €250 billion in annual revenue.
September, 2023
European IT Spending and Staffing Benchmarks 2023/2024: Chapter 19: Chemicals Subsector Benchmarks
Chapter 19 provides benchmarks for chemicals manufacturers. Chemicals manufacturers are by definition process manufacturers that produce chemical products. The sector includes manufacturers of chemicals, petrochemicals, and other chemical products. The 14 respondents in the sample range in size from a minimum of about €50 million to around €40 billion in annual revenue.
September, 2023
European IT Spending and Staffing Benchmarks 2023/2024: Chapter 18: Food and Beverage Subsector Benchmarks
Chapter 18 provides benchmarks for food and beverage manufacturers. The 23 respondents in the sample range in size from €100 million to over €25 billion in annual revenue. Food and beverage companies produce beverages, meat products, seafood products, dairy products, dietary supplements, bakery ingredients, and other consumable food products. Some are suppliers to other food manufacturers or to the food service industry, while many also distribute consumer products to retailers or direct to consumers.
September, 2023

Generative AI Idea to Action: Execution Strategies for Enterprises and Service Providers

End-user Computing Services: Enhancing End-user Experience and Productivity

End-user Computing Services 2023 Market Insights™

End-user Computing Services 2023 RadarView™

Generative AI Augmenting Digital Procurement Tools

Europe Increasing IT Budgets Even More Than US and Canada

European IT Spending and Staffing Benchmarks 2023/2024: Chapter 23: Professional Services Subsector Benchmarks

European IT Spending and Staffing Benchmarks 2023/2024: Chapter 22: Online Retail Subsector Benchmarks

European IT Spending and Staffing Benchmarks 2023/2024: Chapter 21: Brick and Mortar Retail Subsector Benchmarks

European IT Spending and Staffing Benchmarks 2023/2024: Chapter 20: Industrial and Automotive Subsector Benchmarks

European IT Spending and Staffing Benchmarks 2023/2024: Chapter 19: Chemicals Subsector Benchmarks

European IT Spending and Staffing Benchmarks 2023/2024: Chapter 18: Food and Beverage Subsector Benchmarks

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