Areas of Interest
Content Type
Industries
- Aerospace and defense
- Banking, Financial Services, and Insurance
- Energy and Resources
- Federal Government
- Healthcare and life sciences
- High-tech and telecommunications
- Higher Education
- Media and entertainment
- Private equity
- Public Sector
- Retail and manufacturing
- Social Impact Institutions
- Travel and transportation
Technologies
- Artificial Intelligence
- Automation
- Blockchain
- Business and data analytics
- Cloud
- Customer relationship management (CRM)
- Cybersecurity
- Digital Services
- Enterprise resource planning (ERP)
- Human capital management (HCM)
- Internet Of Things
- Machine Learning
- Networking
- Supply chain management (SCM)
- Virtual reality/Augmented reality
Areas of Interest
Latest Reports
Claims Processing Business Process Transformation 2022–2023 RadarView™
The Claims Processing Business Process Transformation 2022–2023 RadarView™ assists organizations in identifying service providers in the claims processing space. It provides an analysis of service provider capabilities in technology, domain expertise, and delivery-related capabilities to assist insurance enterprises in identifying strategic partners for claims process transformation. The 73-page report also highlights top market trends in the claims processing space and Avasant’s viewpoint.
Reimagining Contact Centers for Better Business Outcomes
Enterprises are repositioning contact centers to generate new revenue opportunities by integrating customer service with business functions and personalizing customer interactions. Customer desire for quick resolution and proactive customer service is driving the adoption of omnichannel customer service. As a result, the global contact center outsourcing services industry grew by 20% between 2021 and 2022. These emerging trends are covered in Avasant’s Contact Center Business Process Transformation 2022–2023 RadarView™.
Contact Center Business Process Transformation 2022–2023 RadarView™
The Contact Center Business Process Transformation 2022–2023 RadarView™ provides information to assist enterprises in building a contact center service strategy and charting out an action plan for customer service transformation. It identifies key global contact center service providers that can help expedite this transformation. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 92-page report highlights key industry trends in the contact center space and Avasant’s viewpoint on them.
Cloud Growth Requires Cloud Governance
With the continued migration to the cloud, governance becomes even more critical. Cloud governance provides a complete overview of an organization’s cloud resources and how they should be managed. Therefore, it is not surprising that many organizations see the vital role cloud governance plays in their daily operations, and practice rates are high compared to most best practices in our annual best practices study. This Research Byte summarizes our full report on Cloud Governance Best Practices.
Cloud Governance Best Practices 2022
Cloud governance is a set of policies and practices governing an organization’s use of cloud computing to enable new capabilities and optimize cloud cost, scalability, security, compliance, and interoperability. Cloud governance should be top of mind for several organizations because it provides a complete overview of an organization’s cloud resources and how they should be managed. It is not surprising that many organizations see the vital role cloud governance plays in their daily operations, and practice rates are high compared with most best practices in our annual study.
Service Provider ESG Maturity Index 2022–2023: Drive Sustainable Sourcing by Engaging with Progressive Partners
Avasant’s Service Provider ESG Maturity Index 2022–2023 benchmarks service providers based on their ESG disclosures. Enterprises are looking more closely at the goals and impact of their providers and partners. The report aims to help enterprises make better procurement decisions in order to meet their own ESG goals. The inaugural edition features 17 service providers and classifies them based on our ESG performance benchmarking index that factors more than 50 data points across four parameters: environmental, social, governance, and ESG disclosure compliance and the UN Sustainable Development Goals (SDGs) coverage.
Intelligent Process Mining: Delivering Complex Business Intelligence and Process Transparency
An increase in enterprise demand for hyperautomation has boosted the demand for process mining tools. With advancements in technology such as RPA, low-code/no-code, and artificial intelligence, the role of process mining has elevated from process standardization or automation to digital transformation. Platform features such as data integration with IoT devices and digital twin development enhance process understanding and data visualization. To tap market opportunities, software-as-service (SaaS) providers are embedding process mining in business applications by developing in-house capabilities and acquiring or partnering with vendors in the space. These emerging trends are covered in Avasant’s Intelligent Process Mining Platforms 2022–2023 RadarView™.
Intelligent Process Mining Platforms 2022–2023 RadarView™
The Intelligent Process Mining Platforms 2022–2023 RadarView™ assists organizations in identifying strategic partners for process mining by featuring detailed capability and experience analyses of leading platform providers. It provides a 360-degree view of key process mining platform providers utilizing three parameters: product maturity, enterprise adaptability, and future readiness. The 54-page report also highlights top market trends in the process mining space and Avasant’s viewpoint.
IT and Apps Managed Services Market Trends: Quarterly Report for Q2 2022
In this quarterly report (calendar quarter 2, 2022), Avasant provides key information on IT services solution and pricing trends. The report covers market (buyer) perspective, macro trends from the service provider community, and finally, the pricing, solution, and staffing trends in the space. The report examines trends across services including infrastructure and cloud services, application services, and digital services. The geographic coverage is global, with a large share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research, and data collection, as well as the AvaMark Price Benchmarking database.
Engineering and Manufacturing Transformation: Cloudification Approaches Critical Mass
The traditional reluctance to adopt the cloud for engineering and manufacturing functions is fading, driven by the need for remote collaboration. As the cloud-native application ecosystem for engineering and manufacturing matures, enterprises are turning to the cloud for higher bandwidth and computing requirements. The pandemic acted as a key enabler in driving faster adoption of the cloud, leading to continued growth in the global cloud market for engineering and manufacturing operations. In this context, NASSCOM and Avasant release the report Engineering and Manufacturing Transformation: Cloudification Approaches Critical Mass to help enterprises understand key trends shaping this space.
