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Although the demand for server support personnel has declined since 2012, in recent years there have been small increases, indicating a flattening of the staffing ratio. How many server support staff members does an organization need today? To answer that question, we provide four key benchmarks: server support staff as a percentage of the IT staff, users per server support staff member, physical servers per server support staff member, and OS instances per server support staff member. We provide these metrics for small, midsize, and large organizations. We also assess how industry sector can influence server support staffing metrics. We conclude with recommendations for improving server support productivity.
The pandemic has pushed the Healthcare industry to rapidly embrace Digital technologies to offer innovative solutions that are safe and secure. IT Spend in Healthcare companies is going up but more importantly it is driving technology modernization, use of platform-based services and innovative digital solutions. From leveraging AI for virtual patient care and member engagement to Hyper Automation for streamlining procurement, supply chains and claims administration.
In 2020, the UK faced its worst recession over the last three centuries, with its worst quarterly GDP contraction of approximately 20% in Q2 2020. Its economy shrunk twice as much as any other G7 nation. However, despite the deep recession, a combination of government investments and enterprise commitment toward digital adoption pushed the economy farther along in the recovery curve. Digitally mature businesses are addressing rapidly evolving customer behavior by creating personalized experiences using artificial intelligence (AI) and advanced analytics and enhancing customer engagement by deploying virtual agents/chatbots to assist customers and resolve queries. Alternate business and operating models are gaining traction in the region. Global service providers are increasing market penetration through acquisitions and hiring. These emerging trends are covered in Avasant’s United Kingdom (UK) Digital Services 2021–2022 RadarView™.
The United Kingdom (UK) Digital Services 2021–2022 RadarView™ addresses UK enterprises’ needs and helps them identify and adopt the right technologies combined with appropriate implementation strategies. The 116-page report also identifies key service providers and system integrators that can help these enterprises in business transformation.
Enterprises are adopting SAP S/4HANA to exploit new sources of revenue and streamline processes with the help of its big data and analytics capabilities. To respond more effectively to volatility in supply and demand, enterprises leverage SAP S/4HANA to improve visibility over business processes. Faster implementation cycles with the use of preconfigured solutions, fewer customizations, and agile development have gained traction, as enterprises are looking for faster time-to-value from their investment in SAP S/4HANA.
The SAP S/4HANA Services 2021–2022 RadarView™ helps enterprises define their approach for SAP S/4HANA adoption and identify the right implementation partner to support them in their journey. It assesses implementation services providers based on their ability to offer services with limited disruption. The 71-page report also provides our point of view on how SAP S/4HANA implementation service providers are catering to the changing needs of enterprises through a wide portfolio of accelerators and preconfigured solutions, thus delivering a general ranking based on key dimensions of practice maturity, partnership ecosystem, and investment and innovation.
The Vendor Discounts Report is designed to give procurement personnel, lessors, lessees and departmental manager’s insight and guidance regarding current discount structures on a variety of categories of equipment in the marketplace.
The dramatic shift towards smart cities and a new digital economy is increasing the need for governments to upgrade their IT infrastructure. Cloud environments are the best way to ensure government systems are highly available and data is securely accessible. But until recently, cloud was not always an option for government entities due to strict compliance requirements. Now providers are catering to this need by setting up government clouds—sovereign data centers to employ local workers in the countries they intend to serve.
The Government Cloud Platforms 2021–2022 RadarView™ addresses the need for government departments and agencies to leverage cloud platforms to accelerate their digital journeys, embrace the cloud, and identify the right cloud platform providers to partner with. The 33-page report also provides our point of view on how government cloud platform providers are catering to the changing needs of public sector agencies through a wide portfolio of products and services. Avasant delivers a general ranking for these providers based on the key dimensions of product maturity, enterprise adaptability, and future readiness.
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