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IT Spending and Staffing Benchmarks 2024/2025: Chapter 4: Process Manufacturing
Chapter 4 provides benchmarks for process manufacturers. Process manufacturers are defined as those where the production process adds value by mixing, separating, forming, or chemical reaction. This sector includes manufacturers of chemicals, petrochemicals, semiconductors, pharmaceuticals, dietary supplements, food and beverage products, cosmetics, building materials, packaging materials, steel, glass, paper products, and other process-manufactured goods. The 96 respondents in the sample range in size from a minimum of about $50 million to a maximum of around $70 billion in annual revenue
September, 2024
A New Era of AI: From Hidden Tool to Consumer Staple
Artificial intelligence (AI) adoption has been traditionally difficult to track, as AI was mostly embedded in software. As such, end users did not typically perceive it as AI as much as a function of the product. However, a recent round of consumerization of AI tools has changed the landscape and use of AI in the enterprise. This Research Byte summarizes our full report on AI technology trends.
January, 2025
Business and Data Analytics Adoption Trends and Customer Experience 2024
Business and data analytics have long been indispensable tools for organizations across industries. The widespread adoption and increasing investment underscore their critical role in driving business growth and decision-making. This year, 82% of organizations have adopted business and data analytics. The adoption rate is accompanied by an investment rate of 88%, indicating a strong commitment to leveraging data-driven insights.
February, 2025
IT Quality Assurance and Testing Staffing Ratios 2025
As Agile and other types of software development permeate the enterprise, it is becoming increasingly difficult to measure the quality assurance testing (QA) staffing role. Fewer development roles are discretely QA-focused, and most modern software operations rely on spreading the QA role throughout the process. However, the role of QA is still vital.
May, 2025
Residual Value Forecast August 2025
Our quarterly Residual Value Forecast (RVF) report provides forecasts for the following categories of IT equipment: desktop computers, laptops, network equipment, printers, servers, storage devices, and other IT equipment. It also includes residual values for other non-IT equipment in the following categories: copiers, material handling equipment (forklifts), mail equipment, medical equipment, test equipment, and miscellaneous equipment such as manufacturing machinery and NC machines. Residual Value Forecasts are provided for five years for end-user, wholesale, and orderly liquidation values (OLV) prices.
August, 2025
IT Spending and Staffing Benchmarks 2025/2026: Chapter 9: Wholesale Distribution
Chapter 9 provides benchmarks for wholesale distributors. This category includes wholesale distributors of building products, home furnishings, home improvement products, auto parts, industrial components, fuel supply, electronics, food and beverage, and other products. The 53 respondents in the sample range in size from a minimum of about $50 million to over $200 billion in revenue. 
August, 2025
IT Spending and Staffing Benchmarks 2025/2026: Chapter 30: Commercial Banking Subsector Benchmarks
Chapter 30 provides benchmarks for commercial banks. This subsector includes credit unions and community, regional, international, and national banks. The 26 respondents in this sample have annual revenues ranging from a minimum of about $50 million to about $175 billion.
August, 2025
IT Spending and Staffing Benchmarks 2025/2026: Chapter 46: IT Services and Consulting Subsector Benchmarks
Chapter 46 provides IT spending and staffing statistics for the IT services and consulting sector. This category includes systems integrators, IT solution providers, business process outsourcing firms, managed services companies, IT consultants, and other providers of IT services and solutions. There are 20 organizations in the sample, ranging in size from around $50 million to over $20 billion in annual revenue. 
August, 2025
IT Spending and Staffing Benchmarks 2023/2024: Chapter 11: Healthcare Services Sector Benchmarks
Chapter 11 provides benchmarks for healthcare services companies. The 48 respondents in this sector include community hospital groups, multiregional hospital systems, healthcare systems, dental service organizations, university hospitals, long-term care facilities, and other healthcare organizations. These organizations range in size from a minimum of about $50 million to $10 billion in annual revenue.
July, 2023
IT Spending and Staffing Benchmarks 2023/2024: Chapter 37: Logistics Subsector Benchmarks
Chapter 37 provides benchmarks for logistics providers. The 19 respondents in this sample range in size from $52 million to about $50 billion. The sector is comprised of logistics companies that transport goods, including refined petroleum distributors, national moving or courier companies, freight transportation companies, supply chain logistics providers, and other logistics companies.
July, 2023
IT Spending and Staffing Benchmarks 2023/2024: Chapter 1: Executive Summary
The Computer Economics IT Spending and Staffing Benchmarks study (the "ISS"), published annually since 1990, is the definitive source for IT spending and staffing benchmarks and IT performance statistics across multiple industries and government sectors. Download a free copy of the 60+ pages Executive Summary (Chapter 1), which includes a detailed analysis of our major findings of this year's report. It also includes important, high-level IT spending and staffing ratios and trends, including metrics on IT spending as a percentage of revenue, IT spending per user, IT spending growth, IT capital budgets, IT spending priorities, and IT staff count changes.
July, 2023
Enterprise Architecture Adoption and Best Practices 2023
While large IT project failures generate headlines, an even larger risk may be the incoherence that comes from developing new systems and capabilities without an overall plan. Enterprise architecture is an IT best practice that provides a description of the organization in its desired state. This allows developers to build an infrastructure, data model, systems, and process that are aligned with that organizational architecture.
October, 2023
Best Practices for Benchmarking Your IT Budget Ratios
Benchmarking is a popular way for IT executives to justify their IT budgets and better focus their efforts to achieve a state of continuous improvement. Whether it is to compare their IT spending levels with industry peers, defend current spending levels, justify new spending requests, or identify opportunities for cost improvement, benchmarking is the best way to objectively measure an organization’s IT budget against industry standards.
December, 2023
IT Security Staffing Ratios 2024
The constant beating drum of new security vectors and the recent impact of remote and hybrid work have placed pressure on IT security staffing levels. Enterprises have been steadily increasing IT security budgets and personnel for years. However, IT security personnel as a percentage of the total IT staff has decreased slightly from 4.3% in 2022 to 4.2% in 2023. For three years, security personnel as a percentage has been flat, ranging between 4.2% and 4.3%. Has the supply of IT security personnel finally reached its cap?
February, 2024
IT Staffing Ratios: Benchmarking Metrics and Analysis for 17 Key IT Job Functions
The analysis of IT staffing data has been a core competency of Computer Economics since we began publishing our annual IT Spending and Staffing Benchmarks study in 1990. Each year, we survey more than 200 IT organizations across 10 major industry sectors, based on our sampling model, to obtain data on IT staffing levels, server counts, network infrastructure, outsourcing, and spending, among other information pertinent to the assessment of IT staffing.
September, 2024