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  • thumbnail 17 450x450 - Data Management and Business Intelligence Staffing Sees Notable Increase After Years of Stability

    Data Management and Business Intelligence Staffing Sees Notable Increase After Years of Stability

    In the past four years, organizations have maintained data management and business intelligence (DMBI) head count at about 5.4% of the IT staff. However, our latest data shows a significant increase. Traditionally, productivity gains from cloud-based business analysis and reporting tools mitigated the need for more staff. But there is a new business focus. This Research Byte summarizes our full report on data management and business intelligence staffing.

    June, 2025

  • ISS 2025 Chapter 22 2 450x450 - IT Spending and Staffing Benchmarks 2025/2026: Chapter 22: High-Tech Manufacturing Subsector Benchmarks

    IT Spending and Staffing Benchmarks 2025/2026: Chapter 22: High-Tech Manufacturing Subsector Benchmarks

    Chapter 22 provides benchmarks for high-tech companies. This category includes computer products manufacturers, telecommunications equipment manufacturers, semiconductor manufacturers, aerospace and defense manufacturers, pharmaceutical makers, biotechnology product makers, and other high-tech manufacturers. The 24 respondents in this sample range in size from a minimum of about $100 million to over $60 billion in revenue.

    August, 2025

  • ISS 2025 Chapter 26 450x450 - IT Spending and Staffing Benchmarks 2025/2026: Chapter 26: Paper and Packaging Subsector Benchmarks

    IT Spending and Staffing Benchmarks 2025/2026: Chapter 26: Paper and Packaging Subsector Benchmarks

    Chapter 26 focuses on benchmarks for the paper and packaging subsector, encompassing various organization sizes. As a critical component of the broader process manufacturing sector, respondents in this subsector typically include pulp and paper mills, containerboard and corrugated packaging manufacturers, flexible packaging producers, specialty paper converters, and other companies involved in the production and distribution of paper-based and allied packaging materials. The 19 companies in our sample range in annual revenue from approximately $50 million to well over $15 billion, reflecting the diverse scale of operations within the industry.

    August, 2025

  • ISS 2025 Chapter 42 450x450 - IT Spending and Staffing Benchmarks 2025/2026: Chapter 42: Technical Services Subsector Benchmarks

    IT Spending and Staffing Benchmarks 2025/2026: Chapter 42: Technical Services Subsector Benchmarks

    Chapter 42 provides benchmarks for technical services organizations. The 25 respondents in the sample range in size from a minimum of about $50 million to about $80 billion in annual revenue. This subsector includes firms that provide technical services, such as engineering, architectural, scientific, research, and other services.

    August, 2025

  • thumbnail 14 - Worldwide Technology Trends 2025

    Worldwide Technology Trends 2025

    This study is designed to give business leaders insights into the adoption, investment, and customer experience of 15 technologies in each category. It provides a glimpse into how quickly an emerging technology is being adopted, how deeply more established technologies penetrate the market, and how positively customers experience each of them. The study also delves into the specific types of solutions under consideration. By understanding adoption trends, investment activity, and customer experience, decision-makers are in a better position to assess the potential risks and rewards of investing in each of these technologies. They can also gain insights into just how aggressively competitors and peers are investing in them.

    November, 2025

  • Trend in Network Support copy - Network Support Staffing Ratios 2023

    Network Support Staffing Ratios 2023

    The COVID-19 pandemic increased the number of employees working from home. This accelerated an already increasing demand for network support staff brought on by cloud transformation and caused the number of network support personnel to spike in 2021. However, 2022 trends show a decrease in network support staffing to below pre-pandemic levels. This may be due to businesses reverting to “normal” operations, an increase in automation, a growth in other IT areas, or a combination of these and other factors.

    May, 2023

  • Chapter 6 450x450 - IT Spending and Staffing Benchmarks 2023/2024: Chapter 6: Banking and Finance Sector Benchmarks

    IT Spending and Staffing Benchmarks 2023/2024: Chapter 6: Banking and Finance Sector Benchmarks

    Chapter 6 provides benchmarks for banking and financial services companies. The firms in this sector include commercial banks, investment banks, credit unions, mortgage lenders, consumer finance lenders, and other types of lenders and financial services providers. The 30 respondents in this sector range in size from a minimum of about $50 million to over $40 billion in annual sales.

    July, 2023

  • ISS Chapter 3C 450x450 - IT Spending and Staffing Benchmarks 2023/2024: Chapter 3C: Large Organization Benchmarks

    IT Spending and Staffing Benchmarks 2023/2024: Chapter 3C: Large Organization Benchmarks

    The IT spending and staffing outlook for large organizations in 2023 can best be described with the old British slogan, “keep calm and carry on.” As we mentioned in last year’s study, IT budgets are increasingly divorced from economic conditions. As enterprises continue their digital transformation, the IT department is increasingly valuable. Much of that can be attributed to IT’s new seat at the strategic table and the growing perception that technology can drive revenue growth. Despite economic headwinds, we see only a slight pullback in IT spending.

    July, 2023

  • ISS Chapter 22 450x450 - IT Spending and Staffing Benchmarks 2023/2024: Chapter 22: Life Sciences Subsector Benchmarks

    IT Spending and Staffing Benchmarks 2023/2024: Chapter 22: Life Sciences Subsector Benchmarks

    Chapter 22 provides benchmarks for life sciences organizations. The category includes pharmaceutical makers, biotechnology product companies, and medical device manufacturers. The 16 respondents in this sample range in size from a minimum of about $50 million to over $40 billion in revenue.

    July, 2023

  • Outsourcing Frequency 2 450x450 - Application Management Outsourcing Trends and Customer Experience 2023

    Application Management Outsourcing Trends and Customer Experience 2023

    As the application portfolio of an enterprise grows, the ongoing support for those systems can become a burden on the IT organization, leaving little time for developing and implementing new applications. In response, some organizations see outsourcing application management as an attractive option.

    December, 2023

  • Outsourcing Frequency Application Developement 450x450 - Application Development Outsourcing Trends and Customer Experience 2024

    Application Development Outsourcing Trends and Customer Experience 2024

    The demand for applications is constantly increasing due to digital transformation, changing business needs, and the surge in generative AI.

    February, 2024

  • Practice Rate Trebd BYOD RB 450x450 - Bring Your Own Device Best Practices 2024

    Bring Your Own Device Best Practices 2024

    When iOS and Android smartphones were widely available in the late 2000s, bringing your own device for work-related tasks became popular. Employees generally favored their devices over those issued by the company, because it was simpler not to carry two devices. This trend drove companies to develop rules and regulations to control the practice.

    March, 2024

  • Tech Trends 2024 - Worldwide Technology Trends 2024

    Worldwide Technology Trends 2024

    This study is designed to give business leaders insight into the adoption, investment, and customer experience for 15 technologies in each category. It provides a glimpse into how quickly an emerging technology is being adopted, how deeply more established technologies penetrate the market, and how positive the customer experience is with each of them. The study also delves into the specific types of solutions under consideration. By understanding the adoption trends, investment activity, and customer experience, decision-makers are in a better position to assess the potential risks and rewards of investing in each of these technologies. They also can gain insight into just how aggressively competitors and peers are investing in them.

    May, 2024

  • Product Image Tech Innovator orchid 450x450 - From Black Box to Easy Answers: App Orchid's AI-Powered Platform Unlocks Insights

    From Black Box to Easy Answers: App Orchid’s AI-Powered Platform Unlocks Insights

    To say that AI is the scorching hot trend of 2024 is a huge understatement, and thus many companies have come to believe that AI projects can be the Holy Grail. But there are many problems that companies face in this regard. However, companies in a market dubbed enterprise decision intelligence (EDI) have emerged to fill this gap. One of the more interesting is App Orchid.

    July, 2024

  • ISS 2024 Product Image Chp 14 450x450 - IT Spending and Staffing Benchmarks 2024/2025: Chapter 14: Construction and Trade Services

    IT Spending and Staffing Benchmarks 2024/2025: Chapter 14: Construction and Trade Services

    Chapter 10 provides benchmarks for public utilities, oil and gas producers, service companies, and midstream distributors across all organization sizes. The 60 respondents in this sector include public utilities (water, gas, and electric), integrated energy companies, upstream exploration and production companies, natural gas companies, pipeline operators, and other energy and utilities companies. The companies in our sample range in size from a minimum of about $50 million to more than $100 billion in annual revenue.

    September, 2024