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IT Outsourcing Statistics 2022
Outsourcing levels are growing as more organizations take advantage of the cost flexibility that service providers offer. IT leaders are expecting to increase their outsourcing budgets this year, and they expect to reap outsourcing benefits of streamlined processes and reduced operational costs. The study profiles outsourcing activity for 11 IT functions. For each IT function, we measure the frequency and level of outsourcing.
March, 2022
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Worldwide IT Spending and Staffing Outlook for 2022
In this annual report of the IT spending and staffing outlook for 2022, we find that IT leaders worldwide generally have a positive outlook on the year ahead. On the whole, companies have put the chaos of the pandemic behind them.
March, 2022
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IT Management Best Practices 2022 Sample Pages
The best-run IT organizations not only focus their process improvement efforts on those of other departments, they also seek to optimize their own IT management processes internally. In this study, we examine the growth and maturity of 33 IT management practices, which we have grouped into five major categories: IT governance practices, IT financial management practices, IT operational management practices, IT security and risk management practices, and application development practices. (196 pp., 178 figs.)
March, 2022
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IT Management Best Practices 2023 Sample Pages
The best-run IT organizations not only focus their process improvement efforts on those of other departments, they also seek to optimize their own IT management processes internally. In this study, we examine the growth and maturity of 35 IT management practices, which we have grouped into five major categories: IT governance practices, IT financial management practices, IT operational management practices, IT security and risk management practices, and application development practices.
March, 2023
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IT Management Best Practices 2022
The best-run IT organizations not only focus their process improvement efforts on those of other departments, they also seek to optimize their own IT management processes internally. In this study, we examine the growth and maturity of 33 IT management practices, which we have grouped into five major categories: IT governance practices, IT financial management practices, IT operational management practices, IT security and risk management practices, and application development practices. (196 pp., 178 figs.)
March, 2022
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IT Management Best Practices 2023
The best-run IT organizations not only focus their process improvement efforts on those of other departments, they also seek to optimize their own IT management processes internally. In this study, we examine the growth and maturity of 35 IT management practices, which we have grouped into five major categories: IT governance practices, IT financial management practices, IT operational management practices, IT security and risk management practices, and application development practices.
March, 2023
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IT Security and Cybersecurity Spending Benchmarks—Download Free Sample Pages
Security and cybersecurity incidents are costly, with losses increasing every year. No wonder, then, that our research shows IT security and cybersecurity are the top priority for new IT investments year after year. But how much is enough?
June, 2024
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IT Quality Assurance Staffing Ratios 2022
Staffing levels for IT quality assurance personnel have been relatively steady over the past five years for several reasons, including the new ways in which software is being developed and the varying needs of industry sectors. In this report, we first evaluate recent changes in IT QA staffing levels. We then provide three benchmarks by organization size and by sector: QA staff as a percentage of the IT staff, QA staff as a percentage of the Application Group, and applications per QA staff member. We conclude with recommendations for improving the effectiveness of the QA function within the IT organization.
February, 2022
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IT Security, Cybersecurity, and Compliance Spending Benchmarks 2022
Security and cybersecurity incidents are costly, with losses increasing every year. It is no wonder, then, that organizations continually rank security as a top priority for new spending. But how much are they spending? This report provides spending and staffing benchmarks by industry and organization size for IT security, cybersecurity, and related compliance. Benchmarks are calculated by number of users, organization revenue, and percentage of IT spending, as well as by number of network devices, locations, and endpoints. Security staffing is calculated as a percentage of the IT staff and also per user. Industry benchmarks are provided for business services, financial services, critical infrastructure, public sector, healthcare, manufacturing/distribution, and retail. There is also a breakdown for identity/access management, security policy/awareness, cybersecurity/incident response, threat and vulnerability management, data privacy/security, and governance, risk, and compliance.
February, 2022
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IT Security, Cybersecurity, and Compliance Spending Benchmarks 2023
Security and cybersecurity incidents are costly, with losses increasing every year. It is no wonder, then, that organizations continually rank security as a top priority for new spending. But how much are they spending? This report provides spending and staffing benchmarks by industry and organization size for IT security, cybersecurity, and related compliance. Benchmarks are calculated by number of users, organization revenue, and percentage of IT spending, as well as by number of network devices, locations, and endpoints. Security staffing is calculated as a percentage of the IT staff and also per user. Industry benchmarks are provided for business services, financial services, critical infrastructure, public sector, healthcare, manufacturing/distribution, and retail. There is also a breakdown for identity/access management, security policy/awareness, cybersecurity/incident response, threat and vulnerability management, data privacy/security, and governance, risk, and compliance.
May, 2023
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Virtual and Augmented Reality Adoption Trends and Customer Experience 2022
Virtual reality (VR) and augmented reality (AR) are emerging technologies with the potential to change the nature of work as more use cases emerge for training, collaborating, and interacting with customers. These technologies are not only emerging but disruptive.
February, 2022
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SD-WAN Adoption Trends and Customer Experience 2022
Software-defined wide-area networking (SD-WAN) has evolved from a technology designed to reduce costs and enhance operational efficiency to being a crucial element in business sustainability. It is a fundamental pillar for business and digital transformation. This study quantifies the current adoption and investment trends for SD-WAN as well as the benefits driving companies to expand their SD-WAN implementations. We assess these trends by organization size and sector. We also look at the ROI and TCO experiences of adopters along with current investment levels. We conclude with practical advice for planning new investments in SD-WAN and associated services.
February, 2022
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Desktop Support Staffing Ratios 2022
When viewed as a percentage of the total IT staff, the percentage of desktop support personnel remains essentially unchanged. In this study, we use four metrics for benchmarking: desktop support staff as a percentage of the IT staff, PCs per desktop support staff member, applications per desktop support staff member, and users per support staff member. We also assess these ratios by organization size and sector. In addition, we provide benchmarks for the end-user support group, comprised of desktop support, help desk support, and IT training/documentation staff. We conclude with strategies for improving the efficiency of desktop support staff.
January, 2022
CE Report
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