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IT Leaders Sticking with Top Spending Priorities Despite Pandemic
The COVID-19 pandemic and ensuing recession have affected IT budgets and forced IT organizations to scramble to deal with remote work and new business processes. Many new projects are being delayed. But despite the changes, IT leaders for the most part will only be tweaking their IT spending priorities around the edges. This Research Byte shows spending priorities by IT initiative, and explains why most of the top priorities will become even more important as we navigate through the coronavirus-triggered recession.
July, 2020
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Website/E-Commerce Becoming More Strategic, While Outsourcing Rate Flattens
Website and e-commerce outsourcing is one of the most ubiquitous types of managed services. However, after a recent dip, the percentage of organizations outsourcing in this area has been flat. This could be due, in part, to e-commerce technology becoming more strategic in nature. As more customers shop online and use mobile device payment systems, the web and e-commerce experience becomes a legitimate differentiator. That is apparently prompting some companies to bring e-commerce systems in-house. This Research Byte provides a look at the outsourcing frequency in context of the full report, Website/E-Commerce Outsourcing Trends and Customer Experience.
February, 2019
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IT Help Desk Outsourcing Trend is All Downhill
IT help desk outsourcing was one of the first services that helped establish the contemporary IT outsourcing industry. Even so, our research shows that help desk outsourcing is not as common as one might think, and—in fact—the rate of outsourcing has been falling since 2015.: Less than one-quarter of IT organizations currently rely on service providers to perform the help desk function, at any level of utilization. This Research Byte summarizes the five-year trend in IT Help Desk outsourcing ratios.
March, 2019
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Application Development Outsourcing Future is Murky
After years of slow decline, the outsourcing of the application development function increased this year, which is further evidence that this is a market at the crossroads. Competing forces are at work. The demand for apps is constantly increasing due to digital transformation, and qualified app developers are in limited supply. On the other hand, trends such as SaaS, PaaS, and low-code/no-code tools are mitigating the need for developers. This Research Byte provides a look at the outsourcing frequency in context of the full report, Application Development Outsourcing Trends and Customer Experience.
March, 2019
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Application Development Outsourcing Trends and Customer Experience 2019
The outsourcing of the application development function showed a slight increase in our annual IT Outsourcing Statistics study, but overall, the frequency of outsourcing this function has been on the decline since 2012. The use of application development service providers is at a crossroads, and the slow decline may continue. This report examines adoption trends and customer experience with application development outsourcing.
March, 2019
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Network Outsourcing Flat Despite Positive Customer Experience
Network operations outsourcings is still one of the least-frequently outsourced functions that we track in our annual IT Outsourcing Statistics study, and it does not look like this will change anytime soon. Good customer experience and decent success in controlling costs, for the past several years, has not lead to any increase in outsourcing this function. This Research Byte provides a look at the outsourcing frequency in context of the full report, Network Operations Outsourcing Trends and Customer Experience.
April, 2019
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Network Operations Outsourcing Trends and Customer Experience 2019
Network operations is a mature but evolving outsourcing category with a wide assortment of top IT and telecom industry service providers competing with regional providers for market share. This study examines adoption trends in the outsourcing of network operations.
April, 2019
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The Steady Decline of Application Management Outsourcing
As the application portfolio of an enterprise grows, the ongoing support for those systems can become a burden on the IT organization. In response, some organizations see outsourcing application management as an attractive option. However, the number of organizations outsourcing their application management has been dropping steadily since 2015. This Research Byte explores the primary reason for this decline in application management outsourcing, based on our full report, Application Management Outsourcing Trends and Customer Experience.
September, 2019
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Application Management Outsourcing Trends and Customer Experience 2019
In this report, we analyze the percentage of organizations outsourcing application management (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also assess the customer experience by showing how many IT organizations successfully lower costs or improve service by outsourcing application management. We conclude with recommendations for an application management outsourcing strategy.
September, 2019
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System Integrators Play Increasingly Critical Role in Enterprise System Implementation
Few organizations have the skills and experience to implement new enterprise systems without the help of an outside systems integrator. As a result, the percentage of organizations that outsource system implementation/integration tasks is relatively high, and those that do outsource some or all of those tasks are generally successful. This Research Byte provides a look at the overall profile of customer experience with the use of systems implementation/integration outsourcing providers.
September, 2019
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System Implementation/Integration Outsourcing Trends and Customer Experience 2019
Outsourcing of system implementation/integration involves giving a systems integrator responsibility for implementing new systems, which often involves integration of those systems with other new or existing systems. This study examines adoption trends in the outsourcing of system implementation/integration.
September, 2019
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If Disaster Recovery More Critical than Ever, Why Did DR Outsourcing Decline?
In today’s economy, where businesses increasingly rely on the IT department for day-to-day operations, being able to recover from a disaster or system failure is more important than ever. Because of that reality, many IT organizations find value in disaster recovery outsourcing, where a service provider is responsible for off-site data storage, recovery data centers, or redundant systems. Nevertheless, the outsourcing of DR services has still not recovered since its decline in 2016. This Research Byte analyzes the five-year trend in DR outsourcing and explores some possible reasons for the decline.
October, 2019
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Disaster Recovery Outsourcing Trends and Customer Experience 2019
Because information technology plays a significant role in the support and function of nearly all business operations, it is essential that IT organizations be able to quickly restore services after a disaster or any disruption. This report analyzes the percentage of organizations outsourcing disaster recovery capabilities (frequency), the scope of work outsourced (level), and the change in the amount of work being outsourced (trend).
October, 2019
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Coronavirus Putting 2020 IT Budget Plans in State of Flux
At the beginning of 2020, companies in the U.S. and Canada were poised for another year of strong IT operational budget growth. For the fourth year in a row, IT operational budgets were set to increase at a rate higher than inflation. The outlook for the year was looking strong for IT organizations—at least until the global pandemic struck. This Research Byte explains why our IT spending and staffing benchmarks for 2020 remain valid, even though we see the COVID-19 pandemic putting a dampener on year over year IT spending growth.
July, 2020
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Database Administration Outsourcing Trends and Customer Experience 2020
Database administration outsourcing often leads to satisfied customers who save money. But compared with other outsourcing categories in our annual study, the use of database administration service providers is not a widely practiced strategy. To help IT executives understand their options, this study examines adoption trends in database administration outsourcing.
May, 2020
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