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Too Many Companies Are Lukewarm Toward Security Best Practices
In our major study of 35 IT management best practices, it is no surprise that security dominates the list of the most-mature practices. But what continues to surprise us is the low percentage of IT organizations that have adopted these crucial security practices formally and consistently. In this Research Byte we review the top five most mature best practices.
September, 2018
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IT Management Best Practices 2018/2019
The best-run IT organizations not only focus their process improvement efforts on those of other departments, they also seek to optimize their own IT management processes internally. In this study, we examine the growth and maturity of 35 IT management practices which we have grouped into six major categories: IT governance practices, IT financial management practices, IT operational management practices, IT security and risk management practices, application development practices, and innovation best practices. (207 pp., 184 figs.) [Full Report Description and Sample Pages] [Research Byte]
September, 2018
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Application Developer Staffing Dips in 2018
The number of application developers as a percentage of the typical IT staff has dropped slightly in 2018—but the staffing ratio does not tell the whole story. It is therefore vital for IT management to keep abreast of changes in application developer staffing ratios. This Research Byte explores why there is a fundamental shift in application developer staffing.
September, 2018
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Application Developer Staffing Ratios 2018
For a variety of reasons, the way that applications are being developed in the enterprise is changing. With these changes, the need for application developers is in flux, and IT organizations can benefit from periodic assessment of their staffing levels. This study uses three metrics to make that assessment: developers as a percentage of the IT staff, users per developer, and applications per developer. We provide benchmarks for the composite sample, by organization size, and by sector. We also provide a benchmark for the larger Application Group, which includes personnel engaged in application maintenance, web development and support, quality assurance, data management, and business systems analysis. (22 pp., 9 fig.) [Research Byte]
September, 2018
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IT Spending in Commercial Real Estate Growing Slowly
The combination of a strong economy and continuing low interest rates offer ideal conditions for the growth of the commercial real estate sector in the U.S. and Canada in 2018. Yet the growth of IT spending among CRE firms is lagging behind that of other sectors this year. This Research Byte provides a summary of our full report on current IT spending trends in the CRE industry.
September, 2018
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IT Spending Trends in Commercial Real Estate
The combination of a strong economy and low interest rates offer ideal conditions for the growth of the commercial real estate sector in 2018. Yet IT spending among CRE firms is growing just 1.0% at the median, well behind the pace of nearly 3.0% across all industry sectors. What is it about CRE organizations that make them unique? In this report, we analyze 10 ways in which commercial real estate firms differ from other industries in terms of their IT spending characteristics. We conclude with recommendations for benchmarking and optimizing the IT budget within CRE firms. (17 pp., 10 fig.) [Research Byte]
September, 2018
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IT Outsourcing Statistics 2018/2019
This major study profiles outsourcing activity for 10 IT functions: application development, application maintenance, data center operations, database administration, desktop support, disaster recovery services, help desk services, IT security, network operations, and web/e-commerce systems. For each IT function, we measure the frequency and level of outsourcing. We also look at the current plans of IT organizations to increase or decrease the amount of work they outsource. We examine the customer experience to assess whether organizations are successfully lowering costs or improving service through outsourcing. Finally, we show the outsourcing frequency by sector for each function. (105 pp., 89 fig.) Full Report Description [Research Byte]
August, 2018
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IT Outsourcing Popularity Declines
Last year, IT organizations significantly increased the percentage of their budgets allocated for outsourcing. But this year, not only did they pull back to previous levels; they dropped to the lowest level in five years, according to the new IT Outsourcing Statistics 2018/2019 study from Computer Economics.
August, 2018
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IT Manager Staffing Breaks to the Upside
For the first time in several years, the ratio of IT managers as a percentage of the total IT staff has taken a jump. After hovering around 10% for the last five years, the percentage this year rose to 11.1%. This Research Byte explores why this jump may reflect a fundamental shift in IT staffing.
August, 2018
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IT Management and Administration Staffing Ratios 2018
When it comes to IT managers, it is important to find the sweet spot. Too many, and the IT group can become top-heavy and bureaucratic, while too few can leave IT staff members feeling unsupported and without direction. This study examines how many IT managers a well-run IT organization typically requires, along with staffing metrics for two related administrative functions: IT finance/vendor management and clerical support. To benchmark IT management, we use two metrics: IT managers as a percentage of the IT staff and users per IT manager. We provide metrics for small, midsize, and large organizations. To provide further perspective, we consider the five-year trend in IT managers as an average percentage of the IT staff. (21 pp., 10 fig.) [Research Byte]
August, 2018
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Next-Generation CRM: Who Gets There First?
It's been a long time since Siebel first introduced CRM as a category and even since Salesforce first brought CRM to the cloud. Online commerce has exploded, consumers are engaged in social media, and customers have higher expectations. With so much having changed in the marketplace, is it time to rethink CRM?
August, 2018
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Supply Chain Management Systems See Gains in Adoption, Investment
Supply chain management (SCM) systems are now no longer just for your daddy’s distribution firm. Both adoption and investment rates are accelerating in 2018 across multiple industries, and the SCM footprint is expanding. This Research Byte provides a summary of our full report on Supply Chain Management Adoption Trends and Customer Experience.
August, 2018
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Supply Chain Management Adoption Trends and Customer Experience 2018
Competitive pressures, globalization, and increasingly complex offshore manufacturing relationships are spurring organizations to expand their supply chain management systems, which encompass a wide variety of technologies and capabilities. This report quantifies the current adoption and investment trends for SCM systems as well as the benefits driving companies to expand their SCM implementations. We assess these trends by organization size and sector. We look at the return on investment and total cost of ownership experience of those that have adopted SCM. We conclude with practical advice for those considering investment in SCM technology. (20 pp., 9 fig.) [Research Byte]
August, 2018
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DBA Headcounts Level Off But for How Long?
Businesses are collecting more data than ever, and they must ensure that the data is secure and accessible. But despite these demands, companies have been restraining the growth of their in-house database administration staff in recent years. In 2018, the trend continues. This Research Byte provides a summary of our full report on Database Administration Staffing Ratios.
August, 2018
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Database Administration Staffing Ratios 2018
As enterprises collect more data and connect more applications, they must ensure that data is secure, reliable, and accessible. But despite these increased demands, companies appear to be restraining the growth in their database administration staff. This report helps IT managers determine whether they are keeping pace with industry standards by providing four benchmarks: database administrators (DBAs) as a percentage of the IT staff, DBAs as a percentage of the Data Center Group, users per DBA, and business applications per DBA. We present benchmarks for small, midsize, and large organizations and examine the influence of sector on these benchmarks. We conclude with best practices for optimizing DBA staffing. (24 pp., 10 fig.) [Research Byte]
August, 2018
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