Grid View
List View-
CRM Adoption Trends and Customer Experience 2025
Customer relationship management (CRM) systems are one of the most widely adopted categories of enterprise applications, and investment in new CRM capabilities continues to grow. Although cloud-based CRM offerings have allowed the capabilities to move down-market to smaller companies, the need to adopt a CRM system signals that a company has reached a milestone in building its application portfolio, similar to when a company first moves from spreadsheets to a real accounting system. Modern CRM systems are essential for companies looking to improve their productivity and effectiveness in sales, marketing, and customer service.
June, 2025
-
IT Spending and Staffing Benchmarks 2025/2026: Chapter 21: Media and Information Services Sector Benchmarks
Chapter 21 provides benchmarks for the media and information services sector. This sector includes publishing, broadcasting, entertainment, and digital media organizations, as well as other media and information services companies. The 20 respondents in the sample have annual revenues ranging from about $50 million to around $100 billion. Chapter 20 provides benchmarks for commercial real estate organizations. The 26 respondents in the sample range in size from about $50 million to over $30 billion in annual revenue. The sector includes retail, office, industrial, multifamily, and other property management companies, commercial real estate developers, real estate investment firms, and real estate brokers, consultants, and advisors.
August, 2025
-
IT Spending and Staffing Benchmarks 2025/2026: Chapter 24: Food and Beverage Subsector Benchmarks
Chapter 24 provides benchmarks for food and beverage manufacturers. The 40 respondents in the sample range in size from about $50 million to around $40 billion in annual revenue. Food and beverage companies produce beverages, snack foods, meat products, seafood products, dairy products, dietary supplements, and other consumable food products. Some are suppliers to other food manufacturers or to the food service industry, while many also distribute consumer products to retailers or directly to consumers. This subsector does not include retailers of food and beverages, such as restaurants, unless they also manufacture their own food and beverage products.
August, 2025
-
IT Spending and Staffing Benchmarks 2025/2026: Chapter 37: Oil and Gas Subsector Benchmarks
Chapter 37 provides benchmarks for oil and gas producers and midstream distributors across all organization sizes. The 17 respondents in this sector include integrated energy companies, upstream exploration and production companies, natural gas companies, pipeline operators, and other energy and utilities companies. The companies in our sample range in size from a minimum of about $50 million to more than $300 billion in annual revenue.
August, 2025
-
Fair Market Value September 2025
The Computer Economics Market Value Reports provide information on the most commonly traded machines and systems at the time the report is published. The values shown are the composites of a range of quotes acquired from sources within the industry deemed reliable, accuracy of the information presented is not guaranteed. Resources are eBay, Insight, NewEgg, CDW, ETB-Tech, Amazon, Savemyserver, TheServerStore, LoadBalancer, NetworkOutlet, Netsyst-Direct, TigerDirect, and others as well as online sales companies and appraisals.
August, 2025
-
Disaster Recovery Outsourcing Makes Up for Scarcity of Skills
If there were any doubts about the need for disaster recovery planning, these were dispelled over the past few years. A worldwide pandemic, power outages, wars, and cyberattacks exposed organizations that were not fully prepared. But what if the IT organization does not have the resources or the capability to do it all in-house? For this reason, many organizations are turning to disaster recovery providers to fill the gap. This Research Byte analyzes the five-year trend in disaster recovery outsourcing.
June, 2023
-
IT Spending and Staffing Benchmarks 2023/2024: Chapter 20: Media and Information Services Sector Benchmarks
Chapter 20 provides benchmarks for the media and information services sector. The sector includes publishing, broadcasting, entertainment, and digital media organizations, as well as other media and information services companies. The 14 respondents in the sample have annual revenues ranging in size from about $50 million to around $50 billion.
July, 2023
-
IT Spending and Staffing Benchmarks 2023/2024: Chapter 29: Online Retail Subsector Benchmarks
Chapter 29 provides benchmarks for online retailers. This subsector includes clothing retailers, home furnishing retailers, dietary supplements and health products retailers, agricultural retailers, pharmaceutical retailers, educational products retailers, sports equipment retailers, and other online retailers. The 20 respondents in this sample have annual revenue ranging from about $100 million to over $100 billion.
July, 2023
-
IT Help Desk Outsourcing Trends and Customer Experience 2023
The decision to turn over an IT organization’s help desk function to a service provider has a long and varied history. It is one of the services that helped establish the contemporary IT outsourcing industry. Our research shows that 50% of IT organizations surveyed currently rely on service providers to perform the help desk function, at any level of utilization.
November, 2023
-
Policies for Personal Use of IT Resources Best Practices 2024
Policies for personal use of IT resources are policies that explicitly restrict or permit use of the organization’s IT resources for personal reasons. The good news is that 90% of survey respondents have adopted personal-use policies, at various levels of commitment. However, despite high adoption, not all companies consistently and formally practice them. This Research Byte summarizes our full report on policies for personal use as a best practice.
January, 2024
-
IT Security Technology Adoption and Customer Experience 2024
Organizations in all industries and of all sizes require some form of IT security technology. With threats on the rise, companies are continuing to invest in this technology. According to our annual Technology Trends study, while 83% of respondents reported some form of IT security adoption, 72% percent of all organizations stated that they are making new investments.
February, 2024
-
IT Spending Trends in Wholesale Distribution 2024
The wholesale distribution sector, a crucial link in the increasingly complex global supply chain, is facing a period of significant transformation. However, economic headwinds and technological disruption pose challenges, as do evolving customer expectations. The demands on their IT organizations are significant. What is it about wholesale distributors that make them unique? In this report, we analyze the ways in which wholesalers differ from other sectors in terms of their IT spending characteristics. We conclude with recommendations for optimizing the IT budget within this sector.
May, 2024
-
IT Spending Trends in Retail 2024
Retail CIOs are feeling the pressure. Retail is in a change-or-die mode, but most CIOs in the sector feel they are not being given the budget to make those changes. Retailers are looking to reduce costs to protect the bottom line and digitally transform to better serve their customers. This report analyzes the IT characteristics of this sector. Based on our latest benchmarking survey, it provides key metrics for this sector.
June, 2024
-
IT Spending and Staffing Benchmarks 2024/2025: Chapter 3C: Benchmarks by Organization Size: Large
This year, Avasant Research is celebrating the 35th anniversary of the Computer Economics IT Spending and Staffing Benchmarks study. To mark this milestone, we have accumulated the largest sample of companies in our history (over 350 companies in our single-year sample compared to 215 last year), including a significant number of the world’s largest enterprises. For the first time, we not only have small, midsize, and large chapters but also a very large chapter for companies with over $500 million in IT spending.
September, 2024
-
IT Spending and Staffing Benchmarks 2024/2025: Chapter 37: Professional Services
Chapter 37 provides benchmarks for professional services organizations. The 35 respondents in the sample range in size from a minimum of about $50 million to about $20 billion in annual revenue. This subsector includes firms that provide professional services, including legal, accounting, financial advice, consulting, marketing, and other services.
September, 2024
CE Report
Search results for "" ( 5623 )
