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Business Process Services – Provider Trends CQ4 2024
In this quarterly report for CQ4 2024, Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures and market interactions.
April, 2025
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IT and Apps Managed Services Provider Trends: Quarterly Report for Q3 2023
In this quarterly report (calendar quarter 3, 2023), Avasant provides key information on IT and apps managed services provider trends. The report covers key information on the IT services industry and the provider ecosystem. It covers the service provider facts and figures (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The report covers trends across a gamut of IT services, including but not limited to IT infrastructure, application, and end-user services. The geographic coverage for the report is global. It builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources such as public disclosures, market interactions, and deals data.
November, 2023
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Adoption of AI and Intelligent Automation in Banking, Financial Services, and Insurance
The Adoption of AI and Intelligent Automation in Banking, Financial Services, and Insurance report assists organizations in identifying important use cases that are expected to have a long-term impact on any AI and intelligent automation-related digital projects in the BFSI space. The report also highlights key challenges that the BFSI enterprises face today.
November, 2024
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Rethinking B2B Marketing Execution:The Age of Execution Reinvention
In Rethinking B2B Marketing Execution: The Age of Execution Reinvention, a report by Avasant commissioned by 2X, we examine how enterprise CMOs are redesigning how work gets done. The data is clear: the current model can’t keep up with pipeline goals, but leaders are already shifting.
August, 2025
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IT and Apps Managed Services Pricing and Solution Trends: H2 2023
In this report, Avasant provides key information on solutions and pricing trends for the IT and apps managed services industry in the past 12 months. The report covers several aspects, including market trends, pricing model trends, and pricing and staffing trends in the space. The geographical scope of the report is global, although there is an emphasis on data points from North America. The report leverages valuable insights from our enterprise interactions, ongoing market research, data collection through primary research, and the AvaMark™ Price Benchmarking database.
December, 2023
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Manufacturing ESG Maturity Benchmark Study 2024–2025
The Manufacturing ESG Maturity Benchmark Study 2024–2025 evaluates the Environmental, Social, and Governance (ESG) performance of 22 leading manufacturing enterprises across global markets. This benchmarking study assesses companies based on more than 80 metrics within four dimensions: environment, social, governance, and ESG disclosure compliance and complexity. It offers actionable insights into industry trends, regulatory compliance, decarbonization efforts, and social responsibility, helping enterprises align their operations with evolving global standards, such as the CSRD and UN SDGs.
November, 2024
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The $100B Quarter: What It Means for Your Next AI Contract
AI infrastructure sourcing is undergoing a seismic shift as enterprises face volatile compute availability, energy costs, and rapid hardware refresh cycles. Traditional cloud-based pricing models are being replaced by dynamic contracts that secure throughput, align with energy indices, and guarantee upgrade paths. This new economic landscape demands strategic negotiation moves, including capacity reservations, energy-indexed pricing, and portability safeguards. By adopting these practices, organizations can protect their AI investments, ensure scalability, and avoid vendor lock-in as use cases expand.
August, 2025
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Cybersecurity in Connected Aircraft: Risk Mitigation for Airlines, Passengers, Airports, and Service Providers
The aviation industry is embracing a connected environment by digitizing its operations. This involves leveraging IoT devices, 5G networks, applied AI, advanced analytics, and SaaS-based applications to streamline maintenance, repair, and overhaul. A connected aircraft generates three types of information: aircraft control and navigation data, cabin-based in-flight entertainment data, and operations-based flight movement data. However, interconnected systems have greatly widened the risk perimeter. These demands call for applying security measures, including zero-trust security and secure by design principles, and collaborating with a technology partner who offers services such as threat detection, incident response, governance, risk and compliance, red teaming, 24x7 monitoring, and threat intelligence.
January, 2023
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IT and Apps Managed Services Market Trends: Quarterly Report for Q3 2022
In this quarterly report (Calendar Qtr 3, 2022), Avasant provides key information on IT Services Solution and Pricing Trends. The report covers market (buyer) perspective, macro trends from service provider community and finally, the pricing, solution and staffing trends in the space. The report covers trends across services including Infrastructure and Cloud Services, Application Services, and Digital Services. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research and data collection, as well as AvaMark Price Benchmarking database.
November, 2022
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Service Provider ESG Maturity Index 2022–2023: Drive Sustainable Sourcing by Engaging with Progressive Partners
Avasant’s Service Provider ESG Maturity Index 2022–2023 benchmarks service providers based on their ESG disclosures. Enterprises are looking more closely at the goals and impact of their providers and partners. The report aims to help enterprises make better procurement decisions in order to meet their own ESG goals. The inaugural edition features 17 service providers and classifies them based on our ESG performance benchmarking index that factors more than 50 data points across four parameters: environmental, social, governance, and ESG disclosure compliance and the UN Sustainable Development Goals (SDGs) coverage.
November, 2022
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Service Provider ESG Maturity Index 2023–2024
The Service Provider ESG Maturity Index 2023–2024 evaluates and classifies service providers based on their sustainability disclosures. Increased pressure from external and internal stakeholders has prompted enterprises to closely monitor their providers’ and partners’ sustainability goals and practices. This report aims to help enterprises make better procurement decisions while focusing on their inherent sustainability objectives and requirements. The report features 42 service providers, classifying and ranking them based on more than 50 metrics across five categories: environmental, social, governance, ESG disclosure compliance and UN Sustainable Development Goals (SDG) coverage, and complexity.
March, 2024
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IT and Apps Managed Services Market Trends: Quarterly Report for Q2 2022
In this quarterly report (calendar quarter 2, 2022), Avasant provides key information on IT services solution and pricing trends. The report covers market (buyer) perspective, macro trends from the service provider community, and finally, the pricing, solution, and staffing trends in the space. The report examines trends across services including infrastructure and cloud services, application services, and digital services. The geographic coverage is global, with a large share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research, and data collection, as well as the AvaMark Price Benchmarking database.
August, 2022
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Engineering and Manufacturing Transformation: Cloudification Approaches Critical Mass
The traditional reluctance to adopt the cloud for engineering and manufacturing functions is fading, driven by the need for remote collaboration. As the cloud-native application ecosystem for engineering and manufacturing matures, enterprises are turning to the cloud for higher bandwidth and computing requirements. The pandemic acted as a key enabler in driving faster adoption of the cloud, leading to continued growth in the global cloud market for engineering and manufacturing operations. In this context, NASSCOM and Avasant release the report Engineering and Manufacturing Transformation: Cloudification Approaches Critical Mass to help enterprises understand key trends shaping this space.
November, 2022
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From Optimization to Automation: Achieving Greater Business Value in the Cloud
IT has undergone a fundamental and permanent change over the past two years. While enterprises had already embarked on their digital journey, the rapid shift to remote working during the pandemic, and the need for digital channels for customer engagement further propelled the demand for cloud services. For many IT organizations today, any new financial investment is prioritized toward cloud spending. The two main uses of these funds are: investing in cloud infrastructure to leverage advanced technologies like artificial intelligence (AI), machine learning (ML), and the Internet of Things (IoT); and migrating legacy workloads to cloud native or (creating) modernized workloads to enhance digital engagement with customers, accommodate a remote workforce and bring agility into their operations.
September, 2022
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Integrating ESG with IT Strategy
Increasing concerns about the effects of climate change and socio-economic disparities have made environmental, social, and governance (ESG) compliance a front-burner issue for organizations around the globe. This white paper explains why a multifaceted approach to integrating ESG initiatives within an IT strategy will facilitate balanced growth, mitigate risk, and help achieve sustainability goals.
August, 2022
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